AutoNation Honda Dulles

Worst experience in 30 years of buying cars. My family and I had to quickly get a car to avoid paying these high car rental prices. After signing and paying for the car, they handed me two keys, My family and I had to quickly get a car to avoid paying these high car rental prices. After signing and paying for the car, they handed me two keys, which one didn't work. They didn't provide any car manuals - they told me to look it up online, and the car's hybrid-electric battery was dead. Oh and no discounts for vets. Within seven days of owning the car, warning lights started going off and it now has to be serviced. Having the car manual would have been helpful... And I'm still waiting on when it can be serviced...but to be fair, I contacted them about this apparent 🍋 and they are responding. I hope their follow through is better than what I've encountered as it has been an unfortunate experience especially coming back to the U.S. after serving a three-year tour overseas. More

Had Paul help me. Super attentive and professional. I was quickly checked in and offered a shuttle ride home for the few hours my car was being worked on. Amazing! Super attentive and professional. I was quickly checked in and offered a shuttle ride home for the few hours my car was being worked on. Amazing! More

it was a good service experience at the dealership. it went well. Jorge was great. it went well. Jorge was great. More

Everybody was very nice at the AutoNation dealership they got me out fairly quickly the service advisor did a good job. got me out fairly quickly the service advisor did a good job. More

Purchased Hyundai Sonata from AutoNation Honda Dulles last week and was pretty impressed with the response initially until the purchase was done. And then comes the surprise of barely any response to you last week and was pretty impressed with the response initially until the purchase was done. And then comes the surprise of barely any response to your emails, calls or the service requests. A couple of things were still to be fixed at the time of purchase of the car, but since the purchase is done, it seems like they don't get it done. Hoping the management will notice this and get it done at the earliest. Very disappointed for the ignorance towards fixing little things that takes less than an hour for which I have been waiting from a week. Would have given a 5 star otherwise. More

Discovering the part I needed was in stock was good news. Getting a quick service appointment the next day was also good news, and the work was done well and in a timely manner. The final bill was noticeabl Getting a quick service appointment the next day was also good news, and the work was done well and in a timely manner. The final bill was noticeably more than the quote, as there were non-negotiable "charges" added to the process that weren't taken into account by other personnel. By that point I was on site and ready to go, so I had little choice but to agree. Left a bad taste, but they're close and generally good. More

The staff was friendly and easy to work with! Although it took longer that I would have liked the outcome was I got the car I wanted! Although it took longer that I would have liked the outcome was I got the car I wanted! More

I’ve been a customer with this team since 1993 when it was Leesburg Honda. I purchased three vehicles and am very satisfied. was Leesburg Honda. I purchased three vehicles and am very satisfied. More

I like to do their servicing system also they’re doing Siri good every person and also I don’t need it it’s been long time waiting for when I Pan Kar there working very quickly ! Siri good every person and also I don’t need it it’s been long time waiting for when I Pan Kar there working very quickly ! More

I had an initial email exchange with the sales team and went to test drive a new Honda CR-V. The sales team was courteous and thorough in showing me the features of the car. They were also transparent an went to test drive a new Honda CR-V. The sales team was courteous and thorough in showing me the features of the car. They were also transparent and fair in what the car would cost. They didn't play games. This experience was very different from the two other Honda dealerships I visited that day. As a result, I purchased the car from AutoNation, which was an easy process. It was clear that the team at AutoNation cares about their customers and wants to maintain a long-term relationship with them. More