AutoNation Honda Dulles

I had to take my car in to repair a warranty item. They did a fabulous job. Paul was very attentive, professional and polite. He provided superb customer assistance and went above and beyond to ensu They did a fabulous job. Paul was very attentive, professional and polite. He provided superb customer assistance and went above and beyond to ensure that the work performed was to my satisfaction. More

On time service , cordial and helpful staff. I love the bonus car wash. A nice experience for me. I love the bonus car wash. A nice experience for me. More

I am always pleased with the service I receive at Autonation Dulles. Knowledgeable staff that tries to work with you to ensure your car remains in the best shape possible. Does not try to gouge for m Autonation Dulles. Knowledgeable staff that tries to work with you to ensure your car remains in the best shape possible. Does not try to gouge for money. More

The team was great with their dealings and provided excellent service, so I say thank you excellent service, so I say thank you More

Worked with Mike in service. He was outstanding and worked through my needs and came up with a very fair resolution to my issue. Their pricing is reasonable unlike many dealers He was outstanding and worked through my needs and came up with a very fair resolution to my issue. Their pricing is reasonable unlike many dealership service centers. Highly recommend for your car's service needs. More

Adam in Service is very professional in his approach with customers. Great customer service. Good follow up service. customers. Great customer service. Good follow up service. More

I think they are very professional in their approach to customers. Good follow up service. customers. Good follow up service. More

Hector was helpful with my situation and explained how to take care of the car properly take care of the car properly More

Very good experience I was never pressured All in all a great experience for buying my first car in 11 years a great experience for buying my first car in 11 years More

This was the only dealership in the DMV (Northern VA area) that I discovered not participating in the ridiculous market mark up adjustment gimmick. That market adjustment means a premium surcharge of an area) that I discovered not participating in the ridiculous market mark up adjustment gimmick. That market adjustment means a premium surcharge of anywhere from $2,500 - $5,000 over MSRP just for the convenience of having a new 2023 CRV Hybrid and doesn't even include any tangible products or services (talk about highway robbery literally). As first time Honda buyers, we didn't know what to expect but my initial online search experience was both exhausting and disappointing as it seemed all the dealerships seemed to be "in bed" with one another with regards to the mark up. And finally, after careful (and painstaking) research, I came up with a list of the auto dealers in my local area (starting with Fairfax County and then beyond). I then meticulously organized my spreadsheet to cite the specific color combo and options I wanted. I then contacted each of them and made a shortlist based on different criteria related to a few key factors (in addition to what I wanted): price, availability and customer service experience. It finally came down to AutoNation of Sterling for which my wife and I found our experience above and beyond. The biggest standout we noticed and appreciated was the no pressure approach and no games! They say a happy sales team reflects a good management and this shows here. The leadership made provisions to ensure we got the exact car we wanted (and it actually arrived earlier than expected) and in particular, we loved the sales team. I initially worked with Connor (who is stellar!) and then we were connected with Stephen (Lionel) who took us through the sale and delivery. I wrote a separate email to the management about Steve's excellent attitude and knowledge. Bottom line, we are very satisfied customers and will highly recommend this dealership for consideration if in the market for a new Honda. I would say do not go here if you don't mind throwing your money away and prefer to pay thousands more for nothing for the same vehicle! More