AutoNation Honda Dulles

I took my Honda Pilot in for an emissions inspection and was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t hav was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t have a crack in it and I specifically told this to the inspector. I was told that it “naturally” happened and that’s the risk I took by allowing them to inspect my car. I was so upset and asked them to remedy the situation but the best they could do was to charge me $1,400 extra to get windshield. On top of that, the interior lights inside of my Pilot stopped working after the inspection and they didn’t bother explaining to me why it stopped working all of the sudden. The staff was extremely unprofessional, disrespectful, and dishonest. I called them so many times to resolve this issue and I went in-person to speak with the director. No answer, no interaction, no accountability. As a long time Honda customer, I’ve lost all of my trust for AutoNation, especially the staff at this location. It seems to me that they intentionally try to tack more service items on your service bill to make the most money out of you. The customer service I got has been one of the worst. I won’t be coming back to this location for another service and I would recommend you to avoid this location at all costs. More

Best rate offered for my car! Beats all buyers out there!! They even almost match private offers! Beats all buyers out there!! They even almost match private offers! More

The salesman, Yeabsira is friendly , honest, and very helpful man. !! Our experience with him is very smooth and we made a decision to buy a new car with in less than 30 minutes. helpful man. !! Our experience with him is very smooth and we made a decision to buy a new car with in less than 30 minutes. More

Shami was very helpful he explained to me everything about the car and its features about the car and its features More

no hassles and quick services. In and out in less than 3 hours with a new car purchase In and out in less than 3 hours with a new car purchase More

The sales rep Conner helped a lot. He is nice and has good customer service and the finance manager is also supportive and skilled. Give the big hand. He is nice and has good customer service and the finance manager is also supportive and skilled. Give the big hand. More

Honda Dulles was incredibly helpful from start to finish! They were able to get us the CRV in the color we wanted and kept thorough communication throughout the process. They were able to get us the CRV in the color we wanted and kept thorough communication throughout the process. More

Had a great experience and everyone was very nice and helpful. I absolutely love my new car. helpful. I absolutely love my new car. More

I had a great experience. They were true to their word and provided great service. I would highly recommend this dealership. They were true to their word and provided great service. I would highly recommend this dealership. More

It is located near home, and the salesperson is very nice but most higher post people do not care about customers time and money. but most higher post people do not care about customers time and money. More