AutoNation Honda Dulles

Sam (my Sales Consultant) is both friendly and professional, and an absolute pleasure to work with. He went above and beyond to find me the car I wanted at a fair price. professional, and an absolute pleasure to work with. He went above and beyond to find me the car I wanted at a fair price. More

Very easy experience, straightforward. Appointment was efficient, despite going on a Saturday. The staff were friendly. Appointment was efficient, despite going on a Saturday. The staff were friendly. More

Best dealership we came across, they were very professional and friendly we loved that they were not pushy and allowed us to take our time professional and friendly we loved that they were not pushy and allowed us to take our time More

I had a terrible experience with this dealership after spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough ex spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough experience to complete simple jobs- and if there are mistakes, THEY DO NOT STAND BY THEIR WORK! I live in Richmond, VA but came up to buy my car at Honda Nation Dulles because they are part of the Costco Auto Program and I was saving some money by buying my car at this dealership vs the one near my home. I purchased my car at the end of January 2024. I ordered some options for my car in the sales process and knew I’d need to come back at another time to get the options put on. I came back and the options were put on on March 1st. My car was ready that evening and after looking at the work, I noticed the door edge guards that just wrap around the edges of the two front doors looked terrible! I know what door edge guards should look like on a car- I’ve seen them on Hondas. They should be very simple to put on- and a Honda dealership of all places should know how to put these on properly! Yet there were globs of paint with bubbles in them all up and down the guards on both driver and passenger doors. I took pictures and videos of the work inside the dealership prior to leaving. It literally looked like a first grader had taken a toothpick through wet paint! I never imagined this on my brand new car!!! The Customer Experience Manager at the time, Jorge, was very friendly and listened to my concerns; he seemed shocked at how bad the job was. He assured me it would be fixed to my satisfaction and that he would put an experienced technician on it to take care of it. But I’d have to drive up from Richmond again to do that. I’d have to make another appointment, take another day off work, drive up 120 miles again. By the time I called back to make that appointment, Jorge was no longer working there and my call was sent to Scott who is the Service Manager. I explained what had happened to Scott, shared the pictures, shared the videos, and mentioned to him my unease with his service technicians trying to “fix” the problem since they were the ones that did this awful job in the first place. He mentioned their service technicians using a razor blade to cut off the globs of paint. I asked if the local Honda dealership in Richmond could do the work so I wouldn’t have to make that trip up again; he said it didn’t usually work that way but said he would talk with his manager about everything, share videos and pictures, and get back to me. The next day Scott came back with the solution: we can refund your money (parts and labor). That was the solution. I said- but that won’t fix how awful it looks! I would have to pay out of my own pocket $$ for getting this fixed. To learn how much I would be out of pocket to fix what they did, I went to two separate auto body shops to get estimates. Both estimates (one in Richmond, one in Northern Virginia) were within $3 of each other, but I would have a decent out of pocket to correct their mess! ON MY BRAND NEW HONDA! Why should I have ANY out of pocket for getting my car back to how it should have looked in the first place? I literally could not believe that Honda was not backing the work of their technicians. He said that’s all we can do. Scott couldn’t have been less interested in helping me. In every single one of our conversations or texts. He literally continued to offer me the part and labor refund- it is literally the absolute least thing he could offer me- just trying to get rid of the problem- ME. I was so excited to buy my new car. I have a 2007 Odyssey and my son is learning how to drive on it. I told the salesperson that I might come back to buy my son a car from him once he gets his license. I can no longer recommend them. This completely blew my trust in this dealership and in Honda in general. A place that does not back up their work is not a place to be trusted! BUYER BEWARE!!! More

I took my Honda Pilot in for an emissions inspection and was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t hav was told afterwards that my windshield had cracked during the inspection process. When I brought in my Pilot for inspection, my windshield didn’t have a crack in it and I specifically told this to the inspector. I was told that it “naturally” happened and that’s the risk I took by allowing them to inspect my car. I was so upset and asked them to remedy the situation but the best they could do was to charge me $1,400 extra to get windshield. On top of that, the interior lights inside of my Pilot stopped working after the inspection and they didn’t bother explaining to me why it stopped working all of the sudden. The staff was extremely unprofessional, disrespectful, and dishonest. I called them so many times to resolve this issue and I went in-person to speak with the director. No answer, no interaction, no accountability. As a long time Honda customer, I’ve lost all of my trust for AutoNation, especially the staff at this location. It seems to me that they intentionally try to tack more service items on your service bill to make the most money out of you. The customer service I got has been one of the worst. I won’t be coming back to this location for another service and I would recommend you to avoid this location at all costs. More

Best rate offered for my car! Beats all buyers out there!! They even almost match private offers! Beats all buyers out there!! They even almost match private offers! More

The salesman, Yeabsira is friendly , honest, and very helpful man. !! Our experience with him is very smooth and we made a decision to buy a new car with in less than 30 minutes. helpful man. !! Our experience with him is very smooth and we made a decision to buy a new car with in less than 30 minutes. More

Shami was very helpful he explained to me everything about the car and its features about the car and its features More

no hassles and quick services. In and out in less than 3 hours with a new car purchase In and out in less than 3 hours with a new car purchase More

The sales rep Conner helped a lot. He is nice and has good customer service and the finance manager is also supportive and skilled. Give the big hand. He is nice and has good customer service and the finance manager is also supportive and skilled. Give the big hand. More