AutoNation Honda Dulles

We are very happy to choose AutoNation Honda Dallas we made the great sales person. Great service. Thank you very much. See you again. made the great sales person. Great service. Thank you very much. See you again. More

While the dealership itself provided a decent experience, some of the information provided by the salesperson turned out to be false and that is disappointing. some of the information provided by the salesperson turned out to be false and that is disappointing. More

The dealer made the whole buying experience quick and easy. I was in and out in 3 hours easy. I was in and out in 3 hours More

I had a good experience buying a new car through Sam Chowdhury at AutoNation Honda Dulles. He presented me a good deal, did not pressure me, and was helpful throughout. I appreciated that there weren't Chowdhury at AutoNation Honda Dulles. He presented me a good deal, did not pressure me, and was helpful throughout. I appreciated that there weren't any unexpected fees or surcharges. My thanks to Mr Chowdhury and AutoNation Honda Dulles. More

Very professional, we have bought both new and used cars from here and ate very satisfied. from here and ate very satisfied. More

Wayne Brent was great! He didn’t try any tricks, spoke up front, made all needed arrangements, and was a pleasure to work with. He didn’t try any tricks, spoke up front, made all needed arrangements, and was a pleasure to work with. More

Sam (my Sales Consultant) is both friendly and professional, and an absolute pleasure to work with. He went above and beyond to find me the car I wanted at a fair price. professional, and an absolute pleasure to work with. He went above and beyond to find me the car I wanted at a fair price. More

Very easy experience, straightforward. Appointment was efficient, despite going on a Saturday. The staff were friendly. Appointment was efficient, despite going on a Saturday. The staff were friendly. More

Best dealership we came across, they were very professional and friendly we loved that they were not pushy and allowed us to take our time professional and friendly we loved that they were not pushy and allowed us to take our time More

I had a terrible experience with this dealership after spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough ex spending 50K+ on a brand new Odyssey! Please beware if you decide to have any options put on your car that the service staff might not have enough experience to complete simple jobs- and if there are mistakes, THEY DO NOT STAND BY THEIR WORK! I live in Richmond, VA but came up to buy my car at Honda Nation Dulles because they are part of the Costco Auto Program and I was saving some money by buying my car at this dealership vs the one near my home. I purchased my car at the end of January 2024. I ordered some options for my car in the sales process and knew I’d need to come back at another time to get the options put on. I came back and the options were put on on March 1st. My car was ready that evening and after looking at the work, I noticed the door edge guards that just wrap around the edges of the two front doors looked terrible! I know what door edge guards should look like on a car- I’ve seen them on Hondas. They should be very simple to put on- and a Honda dealership of all places should know how to put these on properly! Yet there were globs of paint with bubbles in them all up and down the guards on both driver and passenger doors. I took pictures and videos of the work inside the dealership prior to leaving. It literally looked like a first grader had taken a toothpick through wet paint! I never imagined this on my brand new car!!! The Customer Experience Manager at the time, Jorge, was very friendly and listened to my concerns; he seemed shocked at how bad the job was. He assured me it would be fixed to my satisfaction and that he would put an experienced technician on it to take care of it. But I’d have to drive up from Richmond again to do that. I’d have to make another appointment, take another day off work, drive up 120 miles again. By the time I called back to make that appointment, Jorge was no longer working there and my call was sent to Scott who is the Service Manager. I explained what had happened to Scott, shared the pictures, shared the videos, and mentioned to him my unease with his service technicians trying to “fix” the problem since they were the ones that did this awful job in the first place. He mentioned their service technicians using a razor blade to cut off the globs of paint. I asked if the local Honda dealership in Richmond could do the work so I wouldn’t have to make that trip up again; he said it didn’t usually work that way but said he would talk with his manager about everything, share videos and pictures, and get back to me. The next day Scott came back with the solution: we can refund your money (parts and labor). That was the solution. I said- but that won’t fix how awful it looks! I would have to pay out of my own pocket $$ for getting this fixed. To learn how much I would be out of pocket to fix what they did, I went to two separate auto body shops to get estimates. Both estimates (one in Richmond, one in Northern Virginia) were within $3 of each other, but I would have a decent out of pocket to correct their mess! ON MY BRAND NEW HONDA! Why should I have ANY out of pocket for getting my car back to how it should have looked in the first place? I literally could not believe that Honda was not backing the work of their technicians. He said that’s all we can do. Scott couldn’t have been less interested in helping me. In every single one of our conversations or texts. He literally continued to offer me the part and labor refund- it is literally the absolute least thing he could offer me- just trying to get rid of the problem- ME. I was so excited to buy my new car. I have a 2007 Odyssey and my son is learning how to drive on it. I told the salesperson that I might come back to buy my son a car from him once he gets his license. I can no longer recommend them. This completely blew my trust in this dealership and in Honda in general. A place that does not back up their work is not a place to be trusted! BUYER BEWARE!!! More