AutoNation Honda Dulles

I purchased a 2011 Honda Fit from this dealership because it was geographically close to my house and the ratings for its former ownership (Leesburg Honda) were positive. The salesperson, Andre, either lied it was geographically close to my house and the ratings for its former ownership (Leesburg Honda) were positive. The salesperson, Andre, either lied about the model he was trying to sell me (stating that it had stability control when it did not) or was ignorant about the vehicle's features. When I pointed out the error and demanded a different model he tried to convince me that this option that I wanted was not technically necessary, "That's just to keep the car from hydroplaning at highway speed." Some other issues: 1. Tried to include >$50 labor fee to install floor mats. 2. Tried to include >$50 labor fee to install cargo mat. 3. Salesperson did not show up for appointment to finalize purchase/take delivery (nobody knew where he'd gone - another salesperson stepped in as we were about to leave and scrap the deal.) 4. Sales manager tried to slip in >$2,800 worth of extended warranties and servicing at closing. 5. Was convinced to pre-purchase 36,000 miles worth of oil changes for $195 - thinking that I would get about 7 changes for that price ($28/change @ every 5,000 miles) but will only get 4 ($49/change @ every 7,500 miles.) 6. Center console - aftermarket option included as part of the purchase - was not listed on the sales sheet, but its cost was included in the price. Had to catch them on the error and make them write it into the contract before signing. The dealership is clean, easily accessible, and has comfortable waiting areas so I'm not going to give it a one-star rating for overall experience, but I made a mistake in giving this organization my business. They didn't deserve it. I had an excellent experience at the Bill Page dealership on Rte. 50 in Falls Church back in the 90's and should've gone there instead. I do not trust these people. I will get my pre-purchased oil changes on schedule and, otherwise, never set foot in the building again. More

The experience of trying to buy 2 new cars at once at this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not av this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not available. We test drove a car, completed initial paperwork, and made an appointment for 6 days later to finalize the paperwork, trade in a car, and buy the new one. Two days later we decided we needed a second car, and informed the dealership by phone of this. We fully expected to drive 2 new cars home after our appointment Instead, there were no cars available. We waited for hours for information to be sent from other dealers on cars which were to be transferred. Even though the next day was a very busy one for us (of which we informed more than one employee), we could come in for a short time. We told an employee this again when we spoke with him the next day to confirm the cars were at the dealership. We asked that all paperwork be prepared so that all we had to do was sign and leave. Instead we were expected to be there for hours while they dealt with a computer system that wasn't printing out the correct information-information that should have already been prepared. The staff completely wasted our time. We spoke to two managers who were not helpful at all. They just stared at us when we, very angrily, said why we were upset and that we were leaving. The only remark of note made by one manager was that he heard me say "Now" (in reference to the fact that we needed to leave, and our keys should be returned and our tags replaced) three times. Since he didn't move or say anything until our voices began to get louder and we kept getting angrier, I felt it was necessary to say it repeatedly. The customer service at this dealership was the poorest I've experienced in any business. There was no apology, and everyone was fine with two people leaving very angry. The staff did not listen to us or show much respect. More

The sales staff is extremely knowledgeable of its entire fleet of cars. I went to Honda of Dulles after walking out on a deal to purchase a company car at another Honda dealership. This dealership is hones fleet of cars. I went to Honda of Dulles after walking out on a deal to purchase a company car at another Honda dealership. This dealership is honest, forthcoming, detail oriented, and extremely pleasant to work with. They perform a comprehensive review every mechanical and operation feature of the car before you leave the dealership. I'll buy personal and corporate vehicles from Honda of Dulles in the future. More