AutoNation Honda Dulles

My wife and I have purchased two vehicles from Leesburg Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and find their new location and larger shop a joy to visit. Have all of my experiences with my service been perfect, no. However, the team at Dulles Honda has been very easy to deal with and always made me whole when I have questions and or concerns about my experience. Would I recommend them to a friend or family member, yes. More

It was the best experience we've ever had buying a car. Everyone was so professional & caring to make us happy. Got a great deal & EJ went out of his way to do everything for us. Highly recommend him & the Everyone was so professional & caring to make us happy. Got a great deal & EJ went out of his way to do everything for us. Highly recommend him & the dealership. More

Took minivan in to fix power doors and to have state inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. Checked the state DMV website to find that the engine mounts are not part of the state inspection protocol. Picked up the car immediately (without calling first). Took it to Goodyear in Ashburn and my minivan passed state inspection without any problem. These guys are CROOKS...RUN AWAY. More

We bought a loaded Honda Odyssey and they were very competitive with the pricing and also included the 3-year maintenance with the car. After we brought the car home we still needed the roof rack insta competitive with the pricing and also included the 3-year maintenance with the car. After we brought the car home we still needed the roof rack installed. The dealer went the extra mile and picked up and dropped off the car at my house as I have a new enfant at home. They were very fast, efficient and didn't try to sell too many "extras". More

I have bought four Honda vehicles from this dealership since 2004. My experiences in the past have been good as far as fair pricing, good periodic servicing, and convenience of dealership hours. My last since 2004. My experiences in the past have been good as far as fair pricing, good periodic servicing, and convenience of dealership hours. My last experience was below par. This was not the fault of James, the sales representative but the fault of the sales manager. John was his first name but I don't recall the last name. He was rather rigid on price negotiations which may be expected but as a recurring customer, uncalled for, and as it turned out the vehicle has a slight scratch on it and they told me to bring it back to be painted. I was told I would be given a pre-owned car as a loaner while the painting was done. When I got there I was told Enterprise Car Rental would pick me up and provide a car at Honda's cost. What they don't cover is the gas you use on the rental as well as insurance you pay to cover any damages. So, instead of just having me keep my trade-in until the painting was done, they caused me out-of-pocket expenses that should have been unnecessary. I was not thrilled over the experience as well as not thrilled that they put an additional 40 miles on my vehicle driving it to the paint contractor. They also didn't see a need to replace the gas they burned up but didn't see a problem that would have to pay for gas used on the rental. On a side note, ever wonder why they have sales representatives when all they end up doing is going to the sales manager who then comes back to you and tells you what he can't do? More

I bought my car February 4th and it's been in for service 4 times since. It's a 2008 CPO civic w/ 32k miles. It had a large gash in one of the front tires when I bought it and instead of buying two new tires 4 times since. It's a 2008 CPO civic w/ 32k miles. It had a large gash in one of the front tires when I bought it and instead of buying two new tires, they swapped the front two off a 2011 that had 11k miles. They did this on the 6th of February and re-aligned the car. It pulled VERY hard right and I immediately called to let them know I'd be back to have it re-done. I recently moved over an hour away from Dulles Honda so it's difficult for me to drive there during the week now, but I've had to bring it in 4 times for the same problem-- they keep giving me the car back after an "alignment" and the car continues to pull hard right. Keilan Palacios is the most disrespectful person I've ever had to deal with. I bought a $20k vehicle and gave him a large downpayment and he had the audacity to call me a "Kid." I had two witnesses with me that heard him say it. He and his management staff should be embarrassed of their actions and the way they've handled this situation. The general manager was stomping around like a madman and wouldn't even speak to me. It's completely unacceptable that I have to keep going back to have my car aligned and they can't make it work properly. I believe they owe me a new set of tires for the vehicle because the issue was there before I bought the car and was brought to their attention before I signed for it. This is the worst customer service I have ever seen and I will not stop until this issue is resolved and I receive a formal apology from Keilan Palacios and the entire management staff of Honda of Dulles. More

Jaylin was VERY rude! I was told that his time was being wasted because I was undecided. I will never take them my business if Iwas paid to do so!! wasted because I was undecided. I will never take them my business if Iwas paid to do so!! More

This morning they recommended brake service and said we could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimat could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimated earlier. They were either incompitant in the morning or illegitimate at night. No matter what it is unlikely we will buy (something we planned in the next 60 days) or service with them again. We will even consider other brands more seriously. More

No hassles. Price quoted was what I was charged. Huge contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pres contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pressure to buy additional "recommended" services. Thank you Honda of Dulles for providing excellent and reputable service. When are you opening an Acura dealership? More

I bought a new 2012 Honda Civic from Honda of Dulles January 21,2012. The salesman, Jason Donahue, spent hours with me making sure I understood exactly how to use my car before I finally drive my new ca January 21,2012. The salesman, Jason Donahue, spent hours with me making sure I understood exactly how to use my car before I finally drive my new car. I'm very pleased that they worked beyond the nature of their service like asking we if how am I feeling since I just had an accident a week ago. They were very accommodating like asking me and my friends if we wanted anything to drink. Even after I bought my car, Jason called me just to ask if everything was fine or if I have any problem, I'll just give him a call or drop by coz he'll answer them as soon as he can. Job well done guys! I'm so satisfied and I know I got my car from the right place. More