AutoNation Honda Dulles

This was one of the best experiences I have ever had buying a car. Normally it is very long and painful, Derek took what I wanted over the phone and emailed me some pricing and then hooked me up with K buying a car. Normally it is very long and painful, Derek took what I wanted over the phone and emailed me some pricing and then hooked me up with Kevin. I was out of there in two hours! More

Awesome experience at Dulles Honda! I am so pleased with my new 2013 Civic. I would strongly recommend Mike Brown and the Honda team if you are considering a new or used car. Friendly and attentive staff, f my new 2013 Civic. I would strongly recommend Mike Brown and the Honda team if you are considering a new or used car. Friendly and attentive staff, fast, and willing to meet your needs. I have bought two cars from this Honda dealership as well as my dad, aunt and friends. Highly recommend! More

I have never had a worse experience with a business in my life. We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... a life. We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... after the 20+ minute wait to see a sales rep and after numerous people that walked in after us were assisted. We test drove a vehicle. We liked it. We got a print out of the price - not just the price, but the estimated tax, tags, fees, etc. We talked to our sales rep about it. We discussed with him our desired price point. We left without purchasing but feeling OK about the transaction. We went home. We asked for quotes from other dealers for the same make/model. We got them. Entire breakdowns too - all fees, tax, tags, etc. I don't think Honda Dulles realized that we had this information. We spent the next few days negotiating a price. The sales person we dealt with apparently left the dealership mid-week. Multiple people from the dealership then contacted us, and it didn't appear that the left hand knew what the right hand was doing. We became frustrated. I mention this to one of the sales managers that calls us. We held out hope. I e-mailed with said sales manager. I forwarded him the price quote (but not the entire breakdown, which I had) from one of the other dealers. I basically said: here is the quote we've received. X was listed as the "Vehicle Selling Price" on the breakdown of purchase that your manager gave us last week. If that can be Y, we're good. The response I got back: we're good. We made an appointment with the sales manager for today. We got to the dealership, and waited again. Another person - who was NONE of the people we had dealt with before - came out to have us fill out our paperwork. He (Wayne) was very nice - probably the best person we dealt with the entire time there. He shows us our breakdown. The vehicle selling price is not Y. We point it out. I forward him the email from the sales manager. He goes and talks to the sales manager. He brings back a new printout. New printout is not only not Y, but it is also $900 more on the first print out. We say "What?!" Wayne goes to get his sales manager. Sales manager comes out. Says: "well this is what you asked me to do. That other quote (remember, I didn't forward him the breakdown) didn't contain blah, blah, blah. Here's where we matched Y price (which was not where the final Vehicle Selling Price was on the printout)." We say, you told us you were going to do Y. Y is our bottom line. If not Y, we're leaving. Sales manager says "I can't touch that." We leave. Ironically, as we're leaving - some other rep comes up and asks us if we're interested in another model vehicle. Get in my car. Moments later: it's an e-mail from sales manager. Says "I'm confused.. I did what you asked me to do." Blah blah. I respond: No you didn't... By the way, we noticed you upcharged us $900 while we were sitting there... Worst experience ever... will make sure I share." He then responds AGAIN saying I didn't read through the e-mails correctly and to do so before I say anything negative about the dealership (ironically doesn't address the $900 difference in the two printouts we were presented today). Would never use again, and would NOT recommend. More

WENT TO HONDA OF DULLES LOOKING FOR BUYING A HONDA PILOT THE SALESMAN SHOWED US 2 CARS AND THEN HE WANTED US TO MAKE A DECISION ON THE SPOT AND BUY ONE OF THE CARS HE SHOWED . I TOLD ME IT'S OUT OF OUR BUDG THE SALESMAN SHOWED US 2 CARS AND THEN HE WANTED US TO MAKE A DECISION ON THE SPOT AND BUY ONE OF THE CARS HE SHOWED . I TOLD ME IT'S OUT OF OUR BUDGET SO ME AND MY WIFE NEED TO THINK ABOUT IT AND TRY TO COME WITH SOME MORE CASH SINCE WE REALLY LIKED THE CAR BUT THE SALESMAN GOT MAD AND SAID THEN WHY WE MADE HIM SHOW US THE SECOND CAR ABSOLUTELY WORST CUSTOMER SERVICE I STRONGLY RECOMMEND THAT NO ONE WITH RIGHT MIND WANT TO SPEND THEIR $$$ AND GET A FISH MARKET CUSTOMER SERVICE FROM HONDA OF DULLES . I THINK THE MANAGERS CAN DO A BETTER JOB OF SCREENING THEIR EMPLOYEES. DULLES OF HONDA REALLY SUCKS.PLEASE DON'T WASTE YOUR TIME IN THIS DEALER . More

We are repeat customers with regard to Dulles Honda in Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in D Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in Dulles in 2013 to purchase the CR-V. Dulles Honda is a very well designed open facility and the staff is very helpful and friendly. Our sales representative, Chris Lee, was very helpful listening to our questions and providing us with information about the selection of vehicles at their location. Chris took the time to explain the various options, features and warranties available either through Honda America or provided at the dealership. Over all, a very good experience. Service at Dulles Honda has been excellent for our 2008 Odyssey, and we expect the same with the addition of our 2013 CR-V. I highly recommend Dulles Honda to anyone looking for a new vehicle. More

I have been using this dealership for maintenace for several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other dealers who only have "normal" business hours - ie when I need to be at work. But,of particular note, the tag-team efforts of the ever so pleasant service advisor, M.J. Lawson, and mechanical genius in the back, Greg Sutherland, have always left me reasured that my car is well maintained and in top shape. Always pleasant, and always willing to give me time to explain what the problem is, or what they are recommending to prevent a problem. I NEVER feel like I am being talked into anything that the car actually does not need, and have on multiple occaisions been told by both individuals when I raised various particular concerns, that although a valid concern, not something that need to be addressed at that time - how often will other outside mechanics simply agree and urge you to preform the work you are inquiring about, simply so they get the work ? Not here. That leaves a very calming feeling with me that I am being taken care of, but not being taken for a ride, but also, that much more attentive when they actually do recommend something to be done - it's nice when you have the feeling that someone is actually on your side. Thanks guys. Keep up the great work and outstanding service. Neil S. More

It was a fast and easy buying experience. We knew what we wanted and the dealership worked with us to get the vehicle at a price we were comfortable with. We are extremely happy with the car and look forward wanted and the dealership worked with us to get the vehicle at a price we were comfortable with. We are extremely happy with the car and look forward to doing business again in the future. More

Last Sunday, I turned in a lease a few months early and leased a new Accord. The process was very smooth. The salesman, Dexter Malloy is everything you want in a car salesman: friendly, knowledgeable, and leased a new Accord. The process was very smooth. The salesman, Dexter Malloy is everything you want in a car salesman: friendly, knowledgeable, and low pressure. While I was there a long time, he made my stay enjoyable. I don't remember the name of the sales manger, but he was also friendly, straightforward and honest. They assessed the value of my trade in higher than KBB. Other dealerships often use the manager to bring high pressure at the end, but that's not the case here. Also loved Earrett, the finance manager. I highly recommend Honda of Dulles. Make sure you ask for Dexter! More