AutoNation Honda Dulles

They really don't want your business I had a deal on a certified honda civic and on my way to sign and pick up the car, the salesman called me and told me on his way to pick up the keys t I had a deal on a certified honda civic and on my way to sign and pick up the car, the salesman called me and told me on his way to pick up the keys that the car was sold. I call this a bait and switch as they wouldn't sell me another car that was $500 more for the same price that I agreed to. You would think that after that fiasco that they would want to make me happy, but this dealer just doesn't care, so I went to another dealer and will never do business with honda dulles again. Oh and by the way, my family had already bought 2 Hondas from them in the previous year. More

Kerry - Great Experience These guys are awesome and they are very polite, knowledgeable on what they are working on. Kerry made me feel comfortable and didn't pressure me on a These guys are awesome and they are very polite, knowledgeable on what they are working on. Kerry made me feel comfortable and didn't pressure me on anything. Finance guys are nice and quick too and I soon realized the people I have worked with are working to make the customers feel happy with their purchase. They beat the lowest price I had too. Do your research and make sure you know what you want. Ask for Kerry. More

Ask for Kerry We had a wonderful experience at AutoNation Honda. Our salesman was Kerry. He was very polite, knowledgeable, and laidback. He didn't pressure us lik We had a wonderful experience at AutoNation Honda. Our salesman was Kerry. He was very polite, knowledgeable, and laidback. He didn't pressure us like the other dealers. He also fought with the sale manager to get the deal done for us. I do recommend that you bring in your research (i.e print outs from TrueCar, Edmunds, etc.) to make sure you get the best deal. Also, don't be afraid to fight back on the "options" that are already on all the cars. The back-end process (financing and warranty) took a long time, but they will work with you to get a warranty (if you want one) at your monthly price point. Overall, we were pleased with AutoNation Honda. More

They truly don't care for your business Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a loc Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a locked door till 9:20 AM it still took a phone call to get them to open up. Then it was a Service Manager opening the door for a part delivery, not the sales team. Also, the receptionist was sitting right in front of the door and merely told me "yes, we are open," " you could have come through the service door." Very rude! When I advised a sales person that the door was locked, she merely made an excuse "oh - maybe they just forgot," she could care less. Then I spoke to the manager and he had the same "who cares" attitude and merely made an excuse that "sometimes it gets stuck" - really! Well - they lost my business forever! Yes, I was ready to buy, so looks like I'll buy a Nissan instead. More

No more Hondas for us We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new c We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new car will be a Volvo. The service manager, Dennis, demonstrated no reason for us to consider buying another Honda. We took our car in with a problem and it came home with another problem, that was going to cost over $1000 to fix. He tried to blame everything and everyone else instead of accepting responsibility and just fixing the problem. We have been long time Honda owners and do preventative maintenance on them. After this last encounter with them, we are done. We would rather do business elsewhere. Wouldn't even consider going back after this. More

Professional service at every level. Fast, easy, and professional service. Great overall experience and great team in place from top to bottom. Highly recommend AutoNation Honda of Dulles Fast, easy, and professional service. Great overall experience and great team in place from top to bottom. Highly recommend AutoNation Honda of Dulles. More

I came into the dealership with the sole intention of just getting a feel of what kind of car I could potentially purchase, in order to help make the decision as to whether or not to invest money into my just getting a feel of what kind of car I could potentially purchase, in order to help make the decision as to whether or not to invest money into my car at the time. The dealership had some great selections but with wonderful efforts of Derek and his finance team, they were able to get me into car payments that worked within my budget and I ultimately walked out the owner of a Honda Accord. At no time did I feel the pressures that come along with the car sales process. If anything, everyone at the dealership was so welcoming and I truly felt that I was valued as a customer. Derek and his team truly went above and beyond to help me, putting me at ease, in spite of some financial challenges. Igor also accompanied during the process; he was accommodating, very knowledgeable and assisted me in choosing the right vehicle. I am extremely happy with my experience and highly recommend anyone looking for a new or certified used car to come to this dealership. More

Surprising, but Diego knew the car very well despite his experience. His knowledge surpassed my high expectation and was better than much more experienced salesmen. Great transaction, great experience. I experience. His knowledge surpassed my high expectation and was better than much more experienced salesmen. Great transaction, great experience. I highly recommend Diego, solid, articulate, and well educated. More

Mike was very professional and very knowledgeable.  Soon as we walked in, the receptionist already had the folder ready with information  about the car I was interested in.  Mike met us immediately  an Soon as we walked in, the receptionist already had the folder ready with information  about the car I was interested in.  Mike met us immediately  and gave  presentation of the car that was very impressive.  He showed us all the details of the car.  Compared to CarMax experience, AutoNation  Honda of Dulles was far superior.   This is my daughter first car buying experience  and I would highly recommend  Mike and AutoNation Honda of Dulles. More

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! More