AutoNation Honda Dulles

I came into the dealership with the sole intention of just getting a feel of what kind of car I could potentially purchase, in order to help make the decision as to whether or not to invest money into my just getting a feel of what kind of car I could potentially purchase, in order to help make the decision as to whether or not to invest money into my car at the time. The dealership had some great selections but with wonderful efforts of Derek and his finance team, they were able to get me into car payments that worked within my budget and I ultimately walked out the owner of a Honda Accord. At no time did I feel the pressures that come along with the car sales process. If anything, everyone at the dealership was so welcoming and I truly felt that I was valued as a customer. Derek and his team truly went above and beyond to help me, putting me at ease, in spite of some financial challenges. Igor also accompanied during the process; he was accommodating, very knowledgeable and assisted me in choosing the right vehicle. I am extremely happy with my experience and highly recommend anyone looking for a new or certified used car to come to this dealership. More

Surprising, but Diego knew the car very well despite his experience. His knowledge surpassed my high expectation and was better than much more experienced salesmen. Great transaction, great experience. I experience. His knowledge surpassed my high expectation and was better than much more experienced salesmen. Great transaction, great experience. I highly recommend Diego, solid, articulate, and well educated. More

Mike was very professional and very knowledgeable.  Soon as we walked in, the receptionist already had the folder ready with information  about the car I was interested in.  Mike met us immediately  an Soon as we walked in, the receptionist already had the folder ready with information  about the car I was interested in.  Mike met us immediately  and gave  presentation of the car that was very impressive.  He showed us all the details of the car.  Compared to CarMax experience, AutoNation  Honda of Dulles was far superior.   This is my daughter first car buying experience  and I would highly recommend  Mike and AutoNation Honda of Dulles. More

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks! More

This was one of the best experiences I have ever had buying a car. Normally it is very long and painful, Derek took what I wanted over the phone and emailed me some pricing and then hooked me up with K buying a car. Normally it is very long and painful, Derek took what I wanted over the phone and emailed me some pricing and then hooked me up with Kevin. I was out of there in two hours! More

Awesome experience at Dulles Honda! I am so pleased with my new 2013 Civic. I would strongly recommend Mike Brown and the Honda team if you are considering a new or used car. Friendly and attentive staff, f my new 2013 Civic. I would strongly recommend Mike Brown and the Honda team if you are considering a new or used car. Friendly and attentive staff, fast, and willing to meet your needs. I have bought two cars from this Honda dealership as well as my dad, aunt and friends. Highly recommend! More

I have never had a worse experience with a business in my life. We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... a life. We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... after the 20+ minute wait to see a sales rep and after numerous people that walked in after us were assisted. We test drove a vehicle. We liked it. We got a print out of the price - not just the price, but the estimated tax, tags, fees, etc. We talked to our sales rep about it. We discussed with him our desired price point. We left without purchasing but feeling OK about the transaction. We went home. We asked for quotes from other dealers for the same make/model. We got them. Entire breakdowns too - all fees, tax, tags, etc. I don't think Honda Dulles realized that we had this information. We spent the next few days negotiating a price. The sales person we dealt with apparently left the dealership mid-week. Multiple people from the dealership then contacted us, and it didn't appear that the left hand knew what the right hand was doing. We became frustrated. I mention this to one of the sales managers that calls us. We held out hope. I e-mailed with said sales manager. I forwarded him the price quote (but not the entire breakdown, which I had) from one of the other dealers. I basically said: here is the quote we've received. X was listed as the "Vehicle Selling Price" on the breakdown of purchase that your manager gave us last week. If that can be Y, we're good. The response I got back: we're good. We made an appointment with the sales manager for today. We got to the dealership, and waited again. Another person - who was NONE of the people we had dealt with before - came out to have us fill out our paperwork. He (Wayne) was very nice - probably the best person we dealt with the entire time there. He shows us our breakdown. The vehicle selling price is not Y. We point it out. I forward him the email from the sales manager. He goes and talks to the sales manager. He brings back a new printout. New printout is not only not Y, but it is also $900 more on the first print out. We say "What?!" Wayne goes to get his sales manager. Sales manager comes out. Says: "well this is what you asked me to do. That other quote (remember, I didn't forward him the breakdown) didn't contain blah, blah, blah. Here's where we matched Y price (which was not where the final Vehicle Selling Price was on the printout)." We say, you told us you were going to do Y. Y is our bottom line. If not Y, we're leaving. Sales manager says "I can't touch that." We leave. Ironically, as we're leaving - some other rep comes up and asks us if we're interested in another model vehicle. Get in my car. Moments later: it's an e-mail from sales manager. Says "I'm confused.. I did what you asked me to do." Blah blah. I respond: No you didn't... By the way, we noticed you upcharged us $900 while we were sitting there... Worst experience ever... will make sure I share." He then responds AGAIN saying I didn't read through the e-mails correctly and to do so before I say anything negative about the dealership (ironically doesn't address the $900 difference in the two printouts we were presented today). Would never use again, and would NOT recommend. More

WENT TO HONDA OF DULLES LOOKING FOR BUYING A HONDA PILOT THE SALESMAN SHOWED US 2 CARS AND THEN HE WANTED US TO MAKE A DECISION ON THE SPOT AND BUY ONE OF THE CARS HE SHOWED . I TOLD ME IT'S OUT OF OUR BUDG THE SALESMAN SHOWED US 2 CARS AND THEN HE WANTED US TO MAKE A DECISION ON THE SPOT AND BUY ONE OF THE CARS HE SHOWED . I TOLD ME IT'S OUT OF OUR BUDGET SO ME AND MY WIFE NEED TO THINK ABOUT IT AND TRY TO COME WITH SOME MORE CASH SINCE WE REALLY LIKED THE CAR BUT THE SALESMAN GOT MAD AND SAID THEN WHY WE MADE HIM SHOW US THE SECOND CAR ABSOLUTELY WORST CUSTOMER SERVICE I STRONGLY RECOMMEND THAT NO ONE WITH RIGHT MIND WANT TO SPEND THEIR $$$ AND GET A FISH MARKET CUSTOMER SERVICE FROM HONDA OF DULLES . I THINK THE MANAGERS CAN DO A BETTER JOB OF SCREENING THEIR EMPLOYEES. DULLES OF HONDA REALLY SUCKS.PLEASE DON'T WASTE YOUR TIME IN THIS DEALER . More

We are repeat customers with regard to Dulles Honda in Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in D Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in Dulles in 2013 to purchase the CR-V. Dulles Honda is a very well designed open facility and the staff is very helpful and friendly. Our sales representative, Chris Lee, was very helpful listening to our questions and providing us with information about the selection of vehicles at their location. Chris took the time to explain the various options, features and warranties available either through Honda America or provided at the dealership. Over all, a very good experience. Service at Dulles Honda has been excellent for our 2008 Odyssey, and we expect the same with the addition of our 2013 CR-V. I highly recommend Dulles Honda to anyone looking for a new vehicle. More