AutoNation Honda Dulles

friendly and polite every one was very friendly and polite, the saleperson Jabran was knowledgeable and answered question with ease. I haven't purchased a car since 1995 every one was very friendly and polite, the saleperson Jabran was knowledgeable and answered question with ease. I haven't purchased a car since 1995 and this was a very good experience and would recommend Jabran to any of my family or friends. More

Great experience Buying a new car was a smooth experience here. It was my first time buying from a dealership, so I was worried about added fees- but I really wanted a Buying a new car was a smooth experience here. It was my first time buying from a dealership, so I was worried about added fees- but I really wanted a honda certified used car (like a used car with a new car warranty). They explained everything and walked me through the process. Dana and James were really fantastic, and no one tried to fast talk me. The financing paperwork guy (forget his name) was amazing. He was really straight up with me about warranties that I would never use and weren't worth it. He broke down the services included in the warranties that he thought were worth it, and showed me the warranties he actually purchased for the cars his kids drive. I really felt like they weren't trying to sell me anything that wasn't worth it. I love my honda civic and more importantly, I love only filling up the gas tank once a month! I saw a comment below about financing taking awhile. I also had to wait for awhile, but they brought me a drink and I didn't mind. I also took my time asking finance guy questions to make sure I understood everything- which he gladly explained to me multiple times. I think it is a positive that I had to wait because it means they aren't fast talking people in the finance office! More

Zero Response or Accountability....Pathetic Experience Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the deale Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the dealership. Since then a few services done, tires rotated etc. Recently - the other 2 tires needed replacement. It was at this time - realized that the previous tires replaced were "NOT AS PER Manufacture Specs". Types Installed 100T (on a Honda Odyssey Touring 2010 model). The Specifications clearly indicate 102T. As customers, we were not notified when this was replaced that these did not meet specs. Multiple services done since w/tire rotation and nothing mentioned by the dealer. Now the vehicle is running with 2 tires @ 102T rating and 2 with 100T rating. Repeated calls and visit to the dealership has led to vague responses (with no follow through) "We will have our Manager call you / we will have our service Director call you" and top it off "This by the way is NOT a problem"....We go to dealership for service to ensure that the vehicle maintains Manufacture specs as intended by the designers of the vehicle. Clearly - the dealership doesn't think that the Manufacturing specifications matter. By the way have been a huge fan of Honda - this is my 4th Honda product (2 Odyssey's and 2 Accura's).....This is a absolute pathetic experience, where a dealership takes zero accountability for its actions and absolute disregard for the customer. If this is the case for clearly visible parts - wonder if the specifications of the internal parts being replaced meets specs.... Find a better responsible dealer to take your car to... More

Horrible, horrible experience! Car buying experience cannot be worse than this. I went to buy a CRV few weeks ago. Spent nearly 7 hours there with my wife and my 18months kid and w Car buying experience cannot be worse than this. I went to buy a CRV few weeks ago. Spent nearly 7 hours there with my wife and my 18months kid and when we are going to close the deal, they said they cannot finance me because of my immigration status. I am a recent PhD graduate and just started a job. There is nothing wrong with my immigration status that they cannot finance me. Several friends of mine bought their cars with similar status. The sales person Leo, forced me to contact my manager and asks for a letter that will state that my company will keep me for 5 years. Without this letter they cannot finance me for 5 years. Such an unusual request! They took copies of my every possible immigration documents: passport, visa, ssn card, academic transcript and said nothing would work. Not only that, at the end, they throw several very derogatory comments. When I asked, do you have any template of the letter that you are asking. The finance guy said, "well it's not like a love letter", as though I don't know anything about official letters. Then at the end, Leo said "you may go to Mexico and sell the car". I don't know what's going on their mind. The very next week, I went to another dealer and bought a car without any trouble with 5 years financing. And obviously, nothing is changed in this one week in terms of my immigration status. They only needed my SSN and visa status and did not ask for my passport, visa or make copy of SSN card. Besides the horrible experience at this Honda dealer, now, I am very afraid what Honda/ the salesperson will do with all of my confidential documents and constantly worried about identity theft. I will highly recommend international students or recent graduates not to go to this dealer. They will just humiliate you and waste your valuable time. More

New car purchase! My husband and I just bought a new HR-V from Honda of Dulles. Cannot say enough good things about the product, and staff. We have purchased a total of My husband and I just bought a new HR-V from Honda of Dulles. Cannot say enough good things about the product, and staff. We have purchased a total of 3 cars, both used and new, from this dealership and will keep going back for more! More

Finance department - very long wait Buying a car as I am writing - the financing department is extremely slow - we have signed the purchase deal 3 hours ago and been waiting since then f Buying a car as I am writing - the financing department is extremely slow - we have signed the purchase deal 3 hours ago and been waiting since then for the financing department More

Don't waste your time online with these folks Zero stars! Don't waste your time! Had an Internet deal all worked out with Kavveh (a.k.a. Kevin) after many emails back and forth, back and forth. Ev Zero stars! Don't waste your time! Had an Internet deal all worked out with Kavveh (a.k.a. Kevin) after many emails back and forth, back and forth. Everything was so nice and professional. Then...sit around the dealership for an hour. Fill out the paperwork, and then Jerry? the "Manager" comes along and says we don't have a deal at this price. Kavveh is nowhere to be seen during this discussion. Waste of time! Don't bother with this slimy bunch of donkeys. Expect some shenanigans, or better yet, go somewhere else. Plenty of options in the area. More

Honda recall service I received a notice from Honda stating there was a recall for my Accord for a piece of the airbag. I called AutoNation (where we purchased it) and the I received a notice from Honda stating there was a recall for my Accord for a piece of the airbag. I called AutoNation (where we purchased it) and they said they didn't have the parts to fix the recalled airbag and it could take 60 days to get them. After some complaining about the recall they offered a loaner vehicle while waiting for the parts. I went to drop off my vehicle yesterday morning and pick up the loaner but there was some sort of disconnect between what I was told the day before and yesterday. Apparently the parts had arrived and they were able to fix my car in an hour. They were very nice and offered us many different ways to make up for the confusion that had occurred and help us with our day. Miscommunications obviously happen and they did a great job solving it. Recommend to anyone! More

great experience We visited AutoNation Honda Dulles Dealership at end of May. Staffs there were friendly and helpful. Brandon was willing to help us nailed down the We visited AutoNation Honda Dulles Dealership at end of May. Staffs there were friendly and helpful. Brandon was willing to help us nailed down the details to purchase a car, It's a great experience working with Brandon. More

Service is Job 1 So, just driving through the lot I had the good fortune to come upon an exceptionally clean used car. The challenge was that I had my three young chil So, just driving through the lot I had the good fortune to come upon an exceptionally clean used car. The challenge was that I had my three young children with me so logistics were challenging. From my first encounter with the salesman (Moses) who realized I had my hands full and facilitated all of us getting in the car so we can take a test ride while he took my car and parked it for me, to the Sales Director (Rory) taking a personal interest to ensure that all my issues were addressed (after I took possession of the car), this was a great and positive experience. Add that to the competitive price and great condition of the vehicle I purchased, I am one happy and very satisfied customer. I would not hesitate to recommend this dealership to friends and family. Professional sales team, competitively priced vehicles, and car history information with a detailed listing of everything they did to recondition the car prior to offering it for sale. All in all an exceptional car buying experience. More