AutoNation Honda Dulles

Excellent purchase experience I negotiated with 5-6 honda dealers on price for 2018 honda pilot awd ex-l. I was also negotiating 5-6 toyota dealers on highlander xle awd. In the I negotiated with 5-6 honda dealers on price for 2018 honda pilot awd ex-l. I was also negotiating 5-6 toyota dealers on highlander xle awd. In the end purchased the pilot from AutoNation Honda Dulles. Overall, purchase went smoothly, as negotiated over email. I worked with Kevin A. (sales), Larry S. (manager) and Bob W. (gm). Most impressed with them. No BS and to the point. Highly recommend. Our sales rep, Kevin A., also stayed close to midnight to make sure we’re good. Finance manager (a lady) was very nice also. What I liked about this dealer the most is that I felt like the sales manager (Larry) and gm (Bob) were maybe more shrewd than other 100+ dealers I was in contact with over the 4-6 weeks I was shopping for a vehicle. To make a long story short, I needed an accessory but was not willing to pay ridiculous dealer prices. In the end, we arrived at agreeable price and I purchased the vehicle. Also, I should say, Kevin Y. (service manager) is super nice. More

False Advertising Drove 500+ miles round trip for a total of 7.5 hours to buy a car that said it had certain equipment we specifically wanted only to get there and it d Drove 500+ miles round trip for a total of 7.5 hours to buy a car that said it had certain equipment we specifically wanted only to get there and it did’t. The GM comes over to us after Paul tells him what is going on and he seems to not really feel any remorse. It appeared like “oh well” we’re sorry. When you pull the vin number it tells everything that is on the car even down to the paint color. So when I said that he started to scramble. Then preceded to tell me it doesn’t. I have been in automotive advertising for almost 34 years and I know about cars. Worked with dealers that treat customers like they were special. The GM did not even offer to comp our gas or give us a gift certificate for dinner. Really. Paul, the salesperson was awesome. I would recommend him to anyone. The GM asked if we wanted the car anyway. Really? The GM said he would call one of their Mercedes-Benz to see if they had anything like we wanted. Gone 5 mins max. I bet all he did was go to another area of the dealership then comes back over to say there was nothing. He did not even take us to his desk, sit down in front of his computer and offer to look up any cars through all there locations with our specific wants and DX it for us. All he said was we get in a lot of trades and I will look at our inventory Monday and see if anything comes it. I really don’t have any faith in that. The only reason my husband I did not show our anger was it would not be what Jesus wanted us to do. We showed grace and mercy to them as Jesus gave us the same. More

Best Sales Experience Yet We did our homework before getting to the dealership. Knew model, trim level, colors, & trade value. Had previous experience with the dealership, so We did our homework before getting to the dealership. Knew model, trim level, colors, & trade value. Had previous experience with the dealership, so we knew which sales rep with which we wanted to deal. We called ahead, made an appointment. Told the rep what we wanted in our new car. Arrived & met with our rep. He had two cars ready with slightly different options available for our test drive. We chose our own route (I've been on a test drive where they insisted you take their route....didn't buy there). During the drives, the rep sat in the back describing the available systems, features, and new technology. Beyond helpful. After both drives, it was apparent which of the two most fit our needs. His planning made the choice easy. His explanations informed us so we knew what additions we wanted and didn't want. The negotiation for price and trade-in went as expected. They used tthe same web apps I did while doing my research. After a little back & forth, we were in agreement. They didn't have the exact model, color, & features we wanted, so off we went. They called the next day, made an appointment for later, and we came in for the final arm twisting's. Paperwork was ready. We were handed off to the Finance maven. That's the part of the transaction that is no fun. Sign here, sign there, initial this and that. Hurry, hurry many signatures to go... No time to read, just sign & sign. Don't like this process. We insist on reading. Worth the time. It's the extra added attractions that make the buyer leave with that bad taste. Scary stories about you must have this or your insurance company won't cover this or that. I called my insurance company. In cases where for example the windshield gets broken (not just chipped), my deductible would apply. Not "they won't cover it" as portrayed in the pitch. That kind of overstatement destroys confidence in anything else that's said. Mandatory arbitration for disputes, sucks. Money changed hands, deal was done. After the finance song & dance, the car was ready, shined-up cleaned-up, and prepped like new...oh yeah, it is new. The rep paired the phone, went over the features, gave us a "cheat sheet" for the most used features. Tank was full. Car was everything it should be. More

Above and Beyond Service Center Staff The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we boug The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we bought from the used car dept. at Auto Nation. After just two weeks, the car was in need of repair and the service department was fantastic with their communication with us and making sure the car was repaired and safe for my daughter to drive it. They worked with us financially even thought the car was bought as is and had only a 5 day warranty. The used car sales manager was lacking in communication, but the service manager and staff certainly made up for it. They proved to be dependable, honest and trustworthy. More

Very attentive service. After negotiating with them for a few hours we were able to reach a fair price for a new Civic Hatchback while giving me a good deal for my trade in. After negotiating with them for a few hours we were able to reach a fair price for a new Civic Hatchback while giving me a good deal for my trade in. Azim was an excellent sales representative and went above and beyond the call of duty to make sure all my needs were met at the dealership. I genuine person who cared about what you wanted in car. I strongly recommend if you're looking for a new car and are ready to deal to contact Azim at the dealership. He will fight for you to get you the best price. More

Total lack of follow up Visited the dealership to look at a certified Honda. The salesperson spent more time asking me for a job so they could leave the dealership life than Visited the dealership to look at a certified Honda. The salesperson spent more time asking me for a job so they could leave the dealership life than they did trying to answer my questions about the car I was interested. We decided the car we were looking at was not for us and left. Contacted the dealership days later asking if another car that was on their webpage was still in stock. Used the on line contact form and never received any email or call. Contacted the dealership the next day by live chat and by their email still trying to see if the car we see on line is still in stock so we can get off of work early and go look at it and still no reply at all. So here I am trying to buy a car at this dealership and they just don't have any urgency. The live chat is a joke, they just take your info and say a representative will contact you but that never happened. They would not answer my question if the car I was looking at on their website was in stock, they would only say someone would contact me. So sad that this is the experience and you have to beg to try and buy a car. More

Buyers Beware! Buyers beware! You cannot see the interior of the vehicle unless you are ready to purchase the vehicle. Want to see more than one vehicle? Better be w Buyers beware! You cannot see the interior of the vehicle unless you are ready to purchase the vehicle. Want to see more than one vehicle? Better be willing to buy 2 cars. According to salesperson who refused to show interior of the vehicle, it's AutoNation Honda's policy. If I cannot see the interior to make an informed decision whether to make the purchase or not, I will take my business elsewhere. More

Competent, professional and courteous sales staff We went on December 30, which if you know anything about car buying, so does everyone else. We expected to find all dealers with more customers than t We went on December 30, which if you know anything about car buying, so does everyone else. We expected to find all dealers with more customers than they could handle and so arrived with patience. However we were met immediately at the door by our salesman, Jorge, and immediately sat down to discuss what we wanted to test drive. Once all sides understood each other, Jorge immediately picked out a CRV to test drive and even bought the car to the front door so we would not have to walk in the bitter cold wind to the vehicle. Jorge was extremely knowledgeable about all facets of the vehicle and was most gracious in explaining the vehicle features. We already knew before coming to the dealership what all other area dealers were pricing the vehicle for at end of year so we were prepared to negotiate here but before we could even get there, Jorge excused himself, and came back with the price discounted from the sticker that we wanted to pay before arriving. So off to finance to complete the deal and yes we have sat in many a finance dept for hours waiting to finish a deal. With the number of customers we knew it was going to take awhile but all finance staff were competent, professional and highly apologetic about the longer time to finish. My only negative comment would be that the computer system in every department seemed to be the same ones I used in High School (that was a long while ago) and would have expected a dealership built in the past few years to have something which was a bit more updated and faster. I am sure it gets on their nerves as well. All in all we found the whole car buying experience here to be smooth, honest and professional. More

Sales, service, customer service A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic tour A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic touring model from college park Honda which has 100 times better customer service. So I take my civic to auto nation for service on 21sep16, I did get a loaner which is nice, but I can't get anyone to return my calls, I've had an infotainment system issue since I bought the car and auto nation just can't get it right. I've been there several times for the same issue but their respond time on returned phone calls is almost non-existent and the management has holds no accountability. I only go to auto nation because it's close. More

Great service and explained every step!! A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. C A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. Chris worked with me through possible options on how to get it fixed. He was very reassuring that we would figure it out. Later on that evening , I got another call from Chris that my ac condesor went out too. At this point I was so overwhelmed and did not know what to do. Chris calmed me down and was able to apply a lot of discounts to ease the high amount needed to fix my car. AND just recently my emissions light went on and I called and left a message for him because I had such a great experience. He ended up texting me what was going on and we ended up chatting on the phone and he gave me a suggestion of what I could do myself in order to solve the issue therefore not needing a visit to the shop. Chris is a wonderful advisor and I will be sure to bring all my business to him!! More