AutoNation Honda Dulles

Buyers Beware! Buyers beware! You cannot see the interior of the vehicle unless you are ready to purchase the vehicle. Want to see more than one vehicle? Better be w Buyers beware! You cannot see the interior of the vehicle unless you are ready to purchase the vehicle. Want to see more than one vehicle? Better be willing to buy 2 cars. According to salesperson who refused to show interior of the vehicle, it's AutoNation Honda's policy. If I cannot see the interior to make an informed decision whether to make the purchase or not, I will take my business elsewhere. More

Competent, professional and courteous sales staff We went on December 30, which if you know anything about car buying, so does everyone else. We expected to find all dealers with more customers than t We went on December 30, which if you know anything about car buying, so does everyone else. We expected to find all dealers with more customers than they could handle and so arrived with patience. However we were met immediately at the door by our salesman, Jorge, and immediately sat down to discuss what we wanted to test drive. Once all sides understood each other, Jorge immediately picked out a CRV to test drive and even bought the car to the front door so we would not have to walk in the bitter cold wind to the vehicle. Jorge was extremely knowledgeable about all facets of the vehicle and was most gracious in explaining the vehicle features. We already knew before coming to the dealership what all other area dealers were pricing the vehicle for at end of year so we were prepared to negotiate here but before we could even get there, Jorge excused himself, and came back with the price discounted from the sticker that we wanted to pay before arriving. So off to finance to complete the deal and yes we have sat in many a finance dept for hours waiting to finish a deal. With the number of customers we knew it was going to take awhile but all finance staff were competent, professional and highly apologetic about the longer time to finish. My only negative comment would be that the computer system in every department seemed to be the same ones I used in High School (that was a long while ago) and would have expected a dealership built in the past few years to have something which was a bit more updated and faster. I am sure it gets on their nerves as well. All in all we found the whole car buying experience here to be smooth, honest and professional. More

Sales, service, customer service A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic tour A few years ago I bought a civic ex there and had to pull teeth to get the valet key as nobody would return my call. Then I bought a 2016 civic touring model from college park Honda which has 100 times better customer service. So I take my civic to auto nation for service on 21sep16, I did get a loaner which is nice, but I can't get anyone to return my calls, I've had an infotainment system issue since I bought the car and auto nation just can't get it right. I've been there several times for the same issue but their respond time on returned phone calls is almost non-existent and the management has holds no accountability. I only go to auto nation because it's close. More

Great service and explained every step!! A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. C A few weeks ago my Air conditioning went out!! I live in Virgina so it is very necesary this time of year. I was told I needed a new air compressor. Chris worked with me through possible options on how to get it fixed. He was very reassuring that we would figure it out. Later on that evening , I got another call from Chris that my ac condesor went out too. At this point I was so overwhelmed and did not know what to do. Chris calmed me down and was able to apply a lot of discounts to ease the high amount needed to fix my car. AND just recently my emissions light went on and I called and left a message for him because I had such a great experience. He ended up texting me what was going on and we ended up chatting on the phone and he gave me a suggestion of what I could do myself in order to solve the issue therefore not needing a visit to the shop. Chris is a wonderful advisor and I will be sure to bring all my business to him!! More

friendly and polite every one was very friendly and polite, the saleperson Jabran was knowledgeable and answered question with ease. I haven't purchased a car since 1995 every one was very friendly and polite, the saleperson Jabran was knowledgeable and answered question with ease. I haven't purchased a car since 1995 and this was a very good experience and would recommend Jabran to any of my family or friends. More

Great experience Buying a new car was a smooth experience here. It was my first time buying from a dealership, so I was worried about added fees- but I really wanted a Buying a new car was a smooth experience here. It was my first time buying from a dealership, so I was worried about added fees- but I really wanted a honda certified used car (like a used car with a new car warranty). They explained everything and walked me through the process. Dana and James were really fantastic, and no one tried to fast talk me. The financing paperwork guy (forget his name) was amazing. He was really straight up with me about warranties that I would never use and weren't worth it. He broke down the services included in the warranties that he thought were worth it, and showed me the warranties he actually purchased for the cars his kids drive. I really felt like they weren't trying to sell me anything that wasn't worth it. I love my honda civic and more importantly, I love only filling up the gas tank once a month! I saw a comment below about financing taking awhile. I also had to wait for awhile, but they brought me a drink and I didn't mind. I also took my time asking finance guy questions to make sure I understood everything- which he gladly explained to me multiple times. I think it is a positive that I had to wait because it means they aren't fast talking people in the finance office! More

Zero Response or Accountability....Pathetic Experience Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the deale Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the dealership. Since then a few services done, tires rotated etc. Recently - the other 2 tires needed replacement. It was at this time - realized that the previous tires replaced were "NOT AS PER Manufacture Specs". Types Installed 100T (on a Honda Odyssey Touring 2010 model). The Specifications clearly indicate 102T. As customers, we were not notified when this was replaced that these did not meet specs. Multiple services done since w/tire rotation and nothing mentioned by the dealer. Now the vehicle is running with 2 tires @ 102T rating and 2 with 100T rating. Repeated calls and visit to the dealership has led to vague responses (with no follow through) "We will have our Manager call you / we will have our service Director call you" and top it off "This by the way is NOT a problem"....We go to dealership for service to ensure that the vehicle maintains Manufacture specs as intended by the designers of the vehicle. Clearly - the dealership doesn't think that the Manufacturing specifications matter. By the way have been a huge fan of Honda - this is my 4th Honda product (2 Odyssey's and 2 Accura's).....This is a absolute pathetic experience, where a dealership takes zero accountability for its actions and absolute disregard for the customer. If this is the case for clearly visible parts - wonder if the specifications of the internal parts being replaced meets specs.... Find a better responsible dealer to take your car to... More

Horrible, horrible experience! Car buying experience cannot be worse than this. I went to buy a CRV few weeks ago. Spent nearly 7 hours there with my wife and my 18months kid and w Car buying experience cannot be worse than this. I went to buy a CRV few weeks ago. Spent nearly 7 hours there with my wife and my 18months kid and when we are going to close the deal, they said they cannot finance me because of my immigration status. I am a recent PhD graduate and just started a job. There is nothing wrong with my immigration status that they cannot finance me. Several friends of mine bought their cars with similar status. The sales person Leo, forced me to contact my manager and asks for a letter that will state that my company will keep me for 5 years. Without this letter they cannot finance me for 5 years. Such an unusual request! They took copies of my every possible immigration documents: passport, visa, ssn card, academic transcript and said nothing would work. Not only that, at the end, they throw several very derogatory comments. When I asked, do you have any template of the letter that you are asking. The finance guy said, "well it's not like a love letter", as though I don't know anything about official letters. Then at the end, Leo said "you may go to Mexico and sell the car". I don't know what's going on their mind. The very next week, I went to another dealer and bought a car without any trouble with 5 years financing. And obviously, nothing is changed in this one week in terms of my immigration status. They only needed my SSN and visa status and did not ask for my passport, visa or make copy of SSN card. Besides the horrible experience at this Honda dealer, now, I am very afraid what Honda/ the salesperson will do with all of my confidential documents and constantly worried about identity theft. I will highly recommend international students or recent graduates not to go to this dealer. They will just humiliate you and waste your valuable time. More

New car purchase! My husband and I just bought a new HR-V from Honda of Dulles. Cannot say enough good things about the product, and staff. We have purchased a total of My husband and I just bought a new HR-V from Honda of Dulles. Cannot say enough good things about the product, and staff. We have purchased a total of 3 cars, both used and new, from this dealership and will keep going back for more! More

Finance department - very long wait Buying a car as I am writing - the financing department is extremely slow - we have signed the purchase deal 3 hours ago and been waiting since then f Buying a car as I am writing - the financing department is extremely slow - we have signed the purchase deal 3 hours ago and been waiting since then for the financing department More