AutoNation Honda Dulles

One mistake after another 3.5hrs for a purchase, screwed up the paperwork, the financial and the finalizing, 2.5hrs to put on 2 rear tires on a truck. Won't ever return or reco 3.5hrs for a purchase, screwed up the paperwork, the financial and the finalizing, 2.5hrs to put on 2 rear tires on a truck. Won't ever return or recommend dealership. More

Horrible bodywork, ignores phone calls Horrible bodywork done, and ignores my calls to try and get issue resolved. They have no better business bureau accreditation. Do yourself a favor, Horrible bodywork done, and ignores my calls to try and get issue resolved. They have no better business bureau accreditation. Do yourself a favor, find another dealership. Any other dealership. More

Worst purchase experience EVER! Our 2017 CRV was totaled by some guy running a red light. We went to Autonation Honda Dulles to look at 2018 CRVs, settled on one, and told the salesm Our 2017 CRV was totaled by some guy running a red light. We went to Autonation Honda Dulles to look at 2018 CRVs, settled on one, and told the salesman we'd back in a few days, after the accident settlement arrived. We went back four days later, the one we had looked at was gone, but they had just had another delivered. Went for a test drive, made a 2500 deposit, and told the salesman we'd be back the next day as the vehicle still needed a safety inspection and paperwork prepared. The salesman sent an email that night stating the car would be ready by 12 the following day. The following afternoon, we went to the dealership, met the salesman, provided some info (drivers license, etc.). He asked us to take the vehicle for a drive while the paperwork was finalized. We did so and returned. After waiting 10-15 minutes with no apparent action, we told the salesman we had a limited time because we needed to pick up our grandson from day care. He talked with someone and told us it should only be another 5-10 minutes. After 15 minutes we asked again, the salesman again talked with someone, then said it should only be another 15 minutes or so. That came and went and my wife finally had to leave to pick up our grandson. After 45 minutes, Eric the paperwork guy finally came out and I asked if he was the reason I'd waited so long. He went in to some song and dance of how extensive the paperwork was, it was a legal matter, they were a big dealership, and other excuses. We heatedly discussed it and I finally told him he could keep the car. I asked the salesman what paperwork he needed back and he asked if I wanted to speak with the GM and I said yes. The GM, John, came out after a couple of minutes, asked me to step to the side and initially was nice enough, offered to have the salesman come to our house with the paperwork, which I declined. He tried to put it off on the salesman and I told him the salesman had been fine to deal with, I wanted the paperwork done. He started down the same track of the paperwork is extensive, very involved, and they were a big dealership. I told him to just stop, that it just sounded like a lot of xx, I'd bought cars previously and there wasn't that much to it. He went off and talked with the salesman while I called/texted my wife about what she wanted to do because she had to sign the paperwork to register it in both names. The GM, John, came back and started by saying part of the problem was I had been late for 2 PM appointment. I told him we had no such appointment so don't even try to blame this on me, and his people didn't do what they were supposed to, i.e. get the paperwork done before we got there, they had all the information. He said they never started paperwork without the people because some are no shows. Really? With a $2500 deposit? We finally agreed to proceed despite my misgivings and John assigned a different person to handle it. I started signing paperwork and my wife arrived with our 2 yr old grandson and she started signed the paperwork. I think there were only 8 signatures each, two of those were duplicate forms, so where's the complicated/extensive paperwork? Two of the forms didn't really apply as we were paying cash, not using a loan. We'd now been there 3 hours trying to give Honda a $32K. The lady said she had to call and verify the check, understandable, but by now the bank was closed and the clearinghouse couldn't initially verify the check, another 10 minutes on hold. Then the clearinghouse automated system hung, then the ladies computer program didn't work like the clearinghouse said it should. We threatened again to walk out and buy a different car. A manager of some sort came in and gave approval to accept the check without clearinghouse action, but said we'd have to come back today to sign another form regarding the check. At that point the clearinghouse finally came back on and walked the lady through what to do, which of course didn't work. We finally said to "enough" (insert stronger word/phrase), my wife left with our grandson who was no past dinner time. My wife called and said the lady didn't give us a copy of the paperwork for the door guards and roof rack we ordered, so had to go get that. I stuck around 15 minutes setting up an appointment to get the door guards and roof rack installed (couldn't somebody have done this? Not like they didn't have the time?). The lady was still working to get the check approved I told them I was waiting anymore. I left after having been at the dealership nearly 4 hours, exasperated, wishing we'd never seen Autonation Honda Dulles. I've never had such a hard time buying a car or trying to give a dealership $32K! I never will again, life's too short and a care isn't worth it. Autonation Honda Dulles sales team lost all confidence we had in the brand, let alone the dealership. I'll give them one chance to service the car, but if ANYTHING doesn't go right, I'll never step foot back in their facility and I'll think long and hard about letting Honda have any of my business. They've got a long road to earning respect back! More

Worst service I've ever had at any dealership Simply unwilling to respond to a problem that it appears they could not fix. When they figured that out the service writer, service manager, parts and Simply unwilling to respond to a problem that it appears they could not fix. When they figured that out the service writer, service manager, parts and service director and general manager all thought it was best to not answer the phone and not return phone calls. But this seems to be the corporate culture because after writing to AutoNation corporate office .....guess what, no reply. I took the vehicle to another dealership and got a prompt resolution. If you consider doing business at any AutoNation you may want to reconsider. More

Excellent purchase experience I negotiated with 5-6 honda dealers on price for 2018 honda pilot awd ex-l. I was also negotiating 5-6 toyota dealers on highlander xle awd. In the I negotiated with 5-6 honda dealers on price for 2018 honda pilot awd ex-l. I was also negotiating 5-6 toyota dealers on highlander xle awd. In the end purchased the pilot from AutoNation Honda Dulles. Overall, purchase went smoothly, as negotiated over email. I worked with Kevin A. (sales), Larry S. (manager) and Bob W. (gm). Most impressed with them. No BS and to the point. Highly recommend. Our sales rep, Kevin A., also stayed close to midnight to make sure we’re good. Finance manager (a lady) was very nice also. What I liked about this dealer the most is that I felt like the sales manager (Larry) and gm (Bob) were maybe more shrewd than other 100+ dealers I was in contact with over the 4-6 weeks I was shopping for a vehicle. To make a long story short, I needed an accessory but was not willing to pay ridiculous dealer prices. In the end, we arrived at agreeable price and I purchased the vehicle. Also, I should say, Kevin Y. (service manager) is super nice. More

False Advertising Drove 500+ miles round trip for a total of 7.5 hours to buy a car that said it had certain equipment we specifically wanted only to get there and it d Drove 500+ miles round trip for a total of 7.5 hours to buy a car that said it had certain equipment we specifically wanted only to get there and it did’t. The GM comes over to us after Paul tells him what is going on and he seems to not really feel any remorse. It appeared like “oh well” we’re sorry. When you pull the vin number it tells everything that is on the car even down to the paint color. So when I said that he started to scramble. Then preceded to tell me it doesn’t. I have been in automotive advertising for almost 34 years and I know about cars. Worked with dealers that treat customers like they were special. The GM did not even offer to comp our gas or give us a gift certificate for dinner. Really. Paul, the salesperson was awesome. I would recommend him to anyone. The GM asked if we wanted the car anyway. Really? The GM said he would call one of their Mercedes-Benz to see if they had anything like we wanted. Gone 5 mins max. I bet all he did was go to another area of the dealership then comes back over to say there was nothing. He did not even take us to his desk, sit down in front of his computer and offer to look up any cars through all there locations with our specific wants and DX it for us. All he said was we get in a lot of trades and I will look at our inventory Monday and see if anything comes it. I really don’t have any faith in that. The only reason my husband I did not show our anger was it would not be what Jesus wanted us to do. We showed grace and mercy to them as Jesus gave us the same. More

Best Sales Experience Yet We did our homework before getting to the dealership. Knew model, trim level, colors, & trade value. Had previous experience with the dealership, so We did our homework before getting to the dealership. Knew model, trim level, colors, & trade value. Had previous experience with the dealership, so we knew which sales rep with which we wanted to deal. We called ahead, made an appointment. Told the rep what we wanted in our new car. Arrived & met with our rep. He had two cars ready with slightly different options available for our test drive. We chose our own route (I've been on a test drive where they insisted you take their route....didn't buy there). During the drives, the rep sat in the back describing the available systems, features, and new technology. Beyond helpful. After both drives, it was apparent which of the two most fit our needs. His planning made the choice easy. His explanations informed us so we knew what additions we wanted and didn't want. The negotiation for price and trade-in went as expected. They used tthe same web apps I did while doing my research. After a little back & forth, we were in agreement. They didn't have the exact model, color, & features we wanted, so off we went. They called the next day, made an appointment for later, and we came in for the final arm twisting's. Paperwork was ready. We were handed off to the Finance maven. That's the part of the transaction that is no fun. Sign here, sign there, initial this and that. Hurry, hurry many signatures to go... No time to read, just sign & sign. Don't like this process. We insist on reading. Worth the time. It's the extra added attractions that make the buyer leave with that bad taste. Scary stories about you must have this or your insurance company won't cover this or that. I called my insurance company. In cases where for example the windshield gets broken (not just chipped), my deductible would apply. Not "they won't cover it" as portrayed in the pitch. That kind of overstatement destroys confidence in anything else that's said. Mandatory arbitration for disputes, sucks. Money changed hands, deal was done. After the finance song & dance, the car was ready, shined-up cleaned-up, and prepped like new...oh yeah, it is new. The rep paired the phone, went over the features, gave us a "cheat sheet" for the most used features. Tank was full. Car was everything it should be. More

Above and Beyond Service Center Staff The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we boug The service center staff, specifically Adam and the manager of the service center worked to repair my daughter's first car, a Honda civic that we bought from the used car dept. at Auto Nation. After just two weeks, the car was in need of repair and the service department was fantastic with their communication with us and making sure the car was repaired and safe for my daughter to drive it. They worked with us financially even thought the car was bought as is and had only a 5 day warranty. The used car sales manager was lacking in communication, but the service manager and staff certainly made up for it. They proved to be dependable, honest and trustworthy. More

Very attentive service. After negotiating with them for a few hours we were able to reach a fair price for a new Civic Hatchback while giving me a good deal for my trade in. After negotiating with them for a few hours we were able to reach a fair price for a new Civic Hatchback while giving me a good deal for my trade in. Azim was an excellent sales representative and went above and beyond the call of duty to make sure all my needs were met at the dealership. I genuine person who cared about what you wanted in car. I strongly recommend if you're looking for a new car and are ready to deal to contact Azim at the dealership. He will fight for you to get you the best price. More

Total lack of follow up Visited the dealership to look at a certified Honda. The salesperson spent more time asking me for a job so they could leave the dealership life than Visited the dealership to look at a certified Honda. The salesperson spent more time asking me for a job so they could leave the dealership life than they did trying to answer my questions about the car I was interested. We decided the car we were looking at was not for us and left. Contacted the dealership days later asking if another car that was on their webpage was still in stock. Used the on line contact form and never received any email or call. Contacted the dealership the next day by live chat and by their email still trying to see if the car we see on line is still in stock so we can get off of work early and go look at it and still no reply at all. So here I am trying to buy a car at this dealership and they just don't have any urgency. The live chat is a joke, they just take your info and say a representative will contact you but that never happened. They would not answer my question if the car I was looking at on their website was in stock, they would only say someone would contact me. So sad that this is the experience and you have to beg to try and buy a car. More