AutoNation Honda Dulles

Overall great experience everytime, and reccomend to everyone. Bought my Honda here, service everytime here, never any issues. Staff is always attentive, answers questions and very friendly. everyone. Bought my Honda here, service everytime here, never any issues. Staff is always attentive, answers questions and very friendly. More

I feel like I was treated fairly and got a good deal on my car. the salesman was friendly, helpful and knowledgeable. I was annoyed however, that the pre-sale inspection failed to find two nails, one in my car. the salesman was friendly, helpful and knowledgeable. I was annoyed however, that the pre-sale inspection failed to find two nails, one in each rear runflat tire, and i had to drive 20+ miles back to the dealership a couple of weeks later and wait while they repaired the tires. on the positive side, they did not try to charge me for the repairs and the sales and service people did right by me in that respect. More

This was my first time dealing with Honda and it was a very positive experience. The whole process from beginning to end was efficient and effortless. My salesperson was great. He was knowledgeable and pa very positive experience. The whole process from beginning to end was efficient and effortless. My salesperson was great. He was knowledgeable and patient. Love my car! More

The auto center is scheduling beyond what they can handle with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic with the number of mechanics on site and the amount of parts in stock. This is resulting in long waits for the customers--namely 3-5 hours for basic services such as state inspection, oil changes, and brake inspections. The service rep was polite despite dealing with rightfully frustrated customers. The service center should focus more on customer satisfaction and a good experience rather than overbooking to get folks trough. This short term strategy may result in loyal customers finding another service center. More

They don't care about customers. Although I made an appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. appointment, it did not matter for them. I had to wait until done. Worst service that I ever had before. More

Excellent service is always provided at this dealership with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 with quick appointments available.. I have been satisfied with the dealership and serve sine the purchase of my car in 2018 More

Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their d online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying. More

Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of co shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of communication and and respect shown was horrible not to mention how long it took to fix. It's sad the treatment I received being I actually purchased my vehicle there I will try another Honda dealer for future service. More

I called them and asked for a quote to change splash sheild. They said me to come and they will look and give me a price.I went, unfortunately service given by associate Fawad was not pleasant. He gave sheild. They said me to come and they will look and give me a price.I went, unfortunately service given by associate Fawad was not pleasant. He gave me a quote with out looking. And I asked him what should I do?Instead he asked me tell me what do you want to do. This is not my good experience. More