AutoNation Honda Dulles

Awesome service, quick and painless, also explained everything I needed to know and more. Thank you Honda everything I needed to know and more. Thank you Honda More

This was the absolute worst experience I have ever had. Kumar was rude and completely clueless as to what was happening. He kept addressing my husband and not me when I was the one there purchasing a vehic Kumar was rude and completely clueless as to what was happening. He kept addressing my husband and not me when I was the one there purchasing a vehicle. I had to repeat myself multiple times on top of having to correct him entering my information wrong on multiple occasions. He gave me a hard time for not having paid off my trade in (which was only 2 years old) and would just hand us pieces of paper to sign with saying what it was we were signing. He told us to fill in “his survey” we were to receive in a few days with 10s because “it affected his paycheck” and that if he didn’t receive 10s it would be counted as a zero. I will never purchase a vehicle here again. More

AC repair - part on back order. Came in and it was repaired in one day. Oscar, a service mgr. was most helpful. We had a extra insurance policy and the repair was completely covered after his intens repaired in one day. Oscar, a service mgr. was most helpful. We had a extra insurance policy and the repair was completely covered after his intense work on the phone with the insurance company. Very satisfied and thankful for his hard work. More

It was an excellent experience. Everything was explained well and there was no pressure. We liked the car and felt that the salesman did an excellent job of explaining its features. well and there was no pressure. We liked the car and felt that the salesman did an excellent job of explaining its features. More

This was a quick and painless purchase, with an excellent salesman. The only negative was wasting half an hour on various flavors of extended warranty, but even so, I was in and out of the dealership in less salesman. The only negative was wasting half an hour on various flavors of extended warranty, but even so, I was in and out of the dealership in less than 3 hours. More

I made an appointment for 13 Aug 2021 with AutoNation Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the wor Honda in Sterling, VA to have the 3 wiper blades replaced on my Honda CRV and to have the VA state inspection done. When I was waiting for the work to be done, Aaron Ortiz, my service advisor told me that did not have the "regular" replacement blade for the hatch-back window. However, they did have another blade that "would work". Bottom line - I was charged $9.99 each for 2 blades and $47.40 for the third!! This bait and switch procedure seemed like highway robbery to me! I told Aaron the CRV was one of Honda's best selling vehicles and asked him how AutoNation could possibly not have its rear window replacement blades in stock. He replied it could have been a covid pandemic related delivery issue. More

Service was quite good. Easy to arrange, performed in a timely manner, and reasonably priced. Will continue to bring my car back to Honda for work as needed. timely manner, and reasonably priced. Will continue to bring my car back to Honda for work as needed. More

Easy drop off and pick up. Great customer service from Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. Fawad Hassan. He did an excellent job, communicated well and kept me up to date regarding the process. More

Staff was quick and attentive. I came in for an oil change and a few different factory recalls on my Odyssey. They got the job done without any hassle. Some minor issues: One thing they could have done change and a few different factory recalls on my Odyssey. They got the job done without any hassle. Some minor issues: One thing they could have done better is to explain more thoroughly what work is to be/was performed when I was at the shop. Also, the complimentary car wash during pickup was awful. The car was still dirty and had streaks on it from the hasty wash job. More

Great customer service from Aaron. Easy drop off and pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! pick up. I asked for an emissions test but they informed me it was not needed for the first four years after a new car purchase - great info! More