AutoNation Honda Dulles

Plenty of room in the waiting room, especially with COVID. Well-cleaned facilities and waiting room equipment. The counselors are all very approachable and when they have the time are willing to listen COVID. Well-cleaned facilities and waiting room equipment. The counselors are all very approachable and when they have the time are willing to listen and give recommendations. They are very knowledgeable and explain in well-understood terms, but do not try to perform too much and recommend costly maintenance. Plus, I was able to use a coupon that had been sent to me in a series of service ad's which I receive on a nearly monthly basis even though my current vehicle was not purchased at this dealership. More

Kumar sold me my CR-V he was not pushy. He was honest and helpful. Excellent customer service. I would definitely recommend people to go see him if they are looking for a car. helpful. Excellent customer service. I would definitely recommend people to go see him if they are looking for a car. More

Took my Civic in for maintenance. Fawad was great! Very helpful and straightforward. After about a mile when I left at 4:30pm, the tire pressure came on. Service closed at 5pm. They still took me back in t helpful and straightforward. After about a mile when I left at 4:30pm, the tire pressure came on. Service closed at 5pm. They still took me back in to check the tire pressure, which only took 10 minutes. It was the recalibration. More

The agent was rushing me and had extra charge on my bill was 356 dollars with change of tires so rude to me he didn’t accept my coverage for my alignment and rejected to fix the alignment and said we don’t was 356 dollars with change of tires so rude to me he didn’t accept my coverage for my alignment and rejected to fix the alignment and said we don’t have time not today neither tomorrow without even checking his timesheet So rude More

I have been charged $22 Misc. charges (without any explainantion on the receipt). I understand you have given me 15% discount, but bumping up the price (like adding misc charges), and then giving disc explainantion on the receipt). I understand you have given me 15% discount, but bumping up the price (like adding misc charges), and then giving discount is not the right way. Customer for sure can notice this. Aaron is awesome! More

Great customer service with representative He’s very Great customer service with representative He’s very honest and helpful Great understanding and suggestions I will like to recommend my friends a Great customer service with representative He’s very honest and helpful Great understanding and suggestions I will like to recommend my friends and family with Hassan More

Fawad told me he would replace the front brakes and charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high. charged me $350, but he only replaced the front pads. There was also a $50 disposal fee for the oil change which is ridiculous high. More

Dishonest sales staff.They use Bait and Switch Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised. Upon arriving, I was told that it was at t Dishonest sales staff. They use Bait and Switch tactics. I made an appointment for an SUV advertised. Upon arriving, I was told that it was at the shop, but assured it was available. I told them that I liked the vehicle price and specifications and would like to apply , site unseen, to finance the unit. The salesman said I couldn't until I had driven the unit. I indicated I could wait or come the next day, to which I was told it would not be ready and they scheduled me for 3 days later. They then contacted me the next day saying it wasn't available, but they would show me "similar" units. More expensive units, of course. They WILL switch or upcharge you on something at Dulles Autonation. Buy your Honda at another dealership. More

Great service and advocated on my behalf when it came to warranty concerns. warranty concerns. More

Great check in by Aaron. Check in was smooth and Aaron was very helpful. Xavier was my service advisor and he answered all my questions promptly and courteously. Service time was right as predicted. Great was very helpful. Xavier was my service advisor and he answered all my questions promptly and courteously. Service time was right as predicted. Great service. More