AutoNation Honda Dulles

The vehicle was well-priced and we found it to be just as advertised. The test drive and payment process was smooth. We enjoyed working with Matt Smith. advertised. The test drive and payment process was smooth. We enjoyed working with Matt Smith. More

Carolina and Josue helped us the moment we walked into the dealership. They allowed us to test drive and look over many cars and models without any pressure. During the whole process they were upfront an the dealership. They allowed us to test drive and look over many cars and models without any pressure. During the whole process they were upfront and explained/answered all my questions and concerns regarding my trade in and my new lease. More

I had to take the car to another dealership to have the problem properly addressed. All doors had a water leak during heavier rains. Auto Nation opened and repaired only the one door on which they could problem properly addressed. All doors had a water leak during heavier rains. Auto Nation opened and repaired only the one door on which they could simulate the leak, despite me providing photographs of the leak on all of the doors. Adding to the frustration, the dealership had the car on a rainy day, about 7 days prior and did not evaluate the leaks then, making it necessary for me to make another appointment. The loaner, a new Accord Hybrid, with just 9 miles on the odometer, had the same leaks. The problem of lost engine power remains unresolved. The technicians can’t “duplicate” the problem, because they, presumably, don’t know what the 2.0T engine is capable of, hence, it fits their perspective of “normal”. The absence of codes makes the conveyance of a problem immensely difficult. I attempted to contact the General Manager, as Auto Nation suggested to numerous others that were unsatisfied with their experience. I took my car to another dealership and write this review after several calls to the Service Manager went unanswered and repeated emails asking for my perspective of the service provided. Outside of the above experience, the dealership is, generally, pleasant to work with, on obvious problems, or otherwise routine maintenance needs. More

I received services for oil changed and they requested I get transmission service done and the car runs great. No long wait time. Very satisfied get transmission service done and the car runs great. No long wait time. Very satisfied More

I had an early Saturday morning service appointment. I arrived on time and I was able to get the service started promptly. I waited in the customer service area with a fresh cup of coffee. The maintenance arrived on time and I was able to get the service started promptly. I waited in the customer service area with a fresh cup of coffee. The maintenance service was completed early, before the estimated time, and Xavier explained everything that was done. I am pleased with the experience and look forward to the next scheduled maintenance. More

Allena does a great job. She us knowledgeable and speaks clearly. She communicated clearly to the service techs and I got my car taken care of quickly. Thanks also to Dex for getting me to the right peot clearly. She communicated clearly to the service techs and I got my car taken care of quickly. Thanks also to Dex for getting me to the right peot More

Great service.listen to you and do whatever they can to make you happy and satisfied. make you happy and satisfied. More

Delightful experience, quick and customer service was phenomenal . Alanna was very helpful and very detailed phenomenal . Alanna was very helpful and very detailed More

Great service and nice staff. They did a great job explaining the process and straightforwardly answered all my questions. explaining the process and straightforwardly answered all my questions. More

Always great service at Autonation! I take all my vehicles to Honda Dulles. Highly recommend. vehicles to Honda Dulles. Highly recommend. More