AutoNation Honda Dulles

It took way too long to check in and check out for a simple wheel alignment offer sent to me by email by the dealership. Service rep was professional, amiable, knowledgeable but the Auto Nation system simple wheel alignment offer sent to me by email by the dealership. Service rep was professional, amiable, knowledgeable but the Auto Nation system needs to be overhauled. I had an appt for 1 PM but didn't get to see an advisor for about a half hour, then the actual work took another hour+. Why? Finally, the list of "recommended" repairs came out to over $1000 in (what I see as) ripoff prices. If I hadn't received a coupon for a cheap wheel alignment, I would never have travelled to AN. And I won't again. More

My safety inspection and oil change for my 2017 Honda Pilot with 105,000 miles was fast and the service tech was courteous. They had recommendations for future services and provided reasonable estimates Pilot with 105,000 miles was fast and the service tech was courteous. They had recommendations for future services and provided reasonable estimates. I recommend Auto Nation Honda at Dulles for all your service needs. More

Sam is great and helpful. He introduced the features of the car and helped us with the settings. The purchase was smooth too. He introduced the features of the car and helped us with the settings. The purchase was smooth too. More

Service center is great. Each time i have visted, the service associates have been easy to deal with knowlegeable. Each time i have visted, the service associates have been easy to deal with knowlegeable. More

I had broken one of the side mirror and needed to replace it. Service advisor Fawad was very professional and he knew what I needed but never suggested any unnecessary services. The parts department was very it. Service advisor Fawad was very professional and he knew what I needed but never suggested any unnecessary services. The parts department was very efficient to get my parts in within a week. Thank you all. More

Not a bad dealership but we had to wait for 3 hours just to see the Finance Mgr after deciding to buy the car and had to go home without it because it was after 9pm and they hadn't even touched our applicat to see the Finance Mgr after deciding to buy the car and had to go home without it because it was after 9pm and they hadn't even touched our application. To add more they would not hold the car for the next day. In addition to that we had a car appraised and they also offer 4,000 trade in offer below what Carvana or Carmax where offering. Sales rep tried to help and did a good job, it was not on him. More

Great Customer Service. Really Respectful to our time and the fact that I had my child with me. Would definitely recommend the service department here! Really Respectful to our time and the fact that I had my child with me. Would definitely recommend the service department here! More

Everything was very quick and professional for my service on my Honda Civic! I will definitely be using their service department again. on my Honda Civic! I will definitely be using their service department again. More

Communication was good and the service representative was friendly and polite. They gave me a free car wash also and I really needed it! friendly and polite. They gave me a free car wash also and I really needed it! More

In the dealer ship you can find the car with a good price, also I want to say thank you to Richard that help me a lot and follow up, the only thing I was really disappointed with ,it was the financial price, also I want to say thank you to Richard that help me a lot and follow up, the only thing I was really disappointed with ,it was the financial manager James quaye that tried to push me to finance with him , not only he was rude but he really didn’t know any thing about customer service and how he should talk and treat with customers. I was really surprised after I realized that he is a finance manager!!!! More