AutoNation Honda Dulles

AutoNation Honda provided a generally smooth car-buying experience, though it was longer than anticipated, even with a pre-selected vehicle. The dealership's participation in the Costco Auto Program was a experience, though it was longer than anticipated, even with a pre-selected vehicle. The dealership's participation in the Costco Auto Program was a definite plus, securing a favorable deal. However, communication during the wait times could have been improved. While ultimately satisfied, clearer updates throughout the process would have made the experience even better. More

Sam Chowdhury was fantastic. Even picked me up at by home so I did not have to worry about transportation to the dealership. Very attentive and helpful. Even picked me up at by home so I did not have to worry about transportation to the dealership. Very attentive and helpful. More

Love the Passport. ..not thrilled with the Service Dept. Will not buy another Honda because of the Service Dept. First time was for a recall...something to do with the ..not thrilled with the Service Dept. Will not buy another Honda because of the Service Dept. First time was for a recall...something to do with the backup camera. Recall notice said fix would be 2.5 hours; checkin tech said more like 4 hours. Dropped it off and went home. Called at about the 4 hour mark and was told the car had not even been taken back yet. Picked it up without the recall work being done. Next time was a few days ago; routine maintenance (oil change; tire rotation). Dropped off and call 4 hours later...still had not been taken back for the servicing. I actually picked up my car 5.5 hours after leaving in the Service Dept. This is a leased vehicle, and all regular maintenance will be done at Jiffy Lube. More

Josue was amazing. Very clear and transparent with my recall fix and had me out after 1.5 hours Very clear and transparent with my recall fix and had me out after 1.5 hours More

Everyone was helpful, no pressure when asking questions, and didn't have to say "just looking" .. refreshing! and didn't have to say "just looking" .. refreshing! More

Poor. Spent a couple hours for an emissions test and they couldn't complete as they apparently had only one emissions rack, Spent a couple hours for an emissions test and they couldn't complete as they apparently had only one emissions rack, More

Kerolos was great to work with. And my car arrived earlier than expected! Painless process. And my car arrived earlier than expected! Painless process. More

I sold my car to them. Kumar was very patient, answered all my questions and offered a good price! Kumar was very patient, answered all my questions and offered a good price! More

Made an appointment with these guys for a simple oil change and rotation for a car I have financed through them. Showed up to my appointment just for service advisor Oscar to lie and say he tried callin change and rotation for a car I have financed through them. Showed up to my appointment just for service advisor Oscar to lie and say he tried calling me multiple times to tell me that they do not have the part. Not one call was made to me. Terrible service. More

Lunar did a great job helping us sell our car. He was pleasant, detailed and courteous. He made the experience enjoyable. He was pleasant, detailed and courteous. He made the experience enjoyable. More