AutoNation Honda Covington Pike - Service Center

I had an appointment for 7:30am to drop off my car. I arrived about 7:20 and Terrell Wilkerson was at my car before I could get out and called me by name. He was very personable and professional but wo I arrived about 7:20 and Terrell Wilkerson was at my car before I could get out and called me by name. He was very personable and professional but worked quickly to get me out to work. More

The Service Manager, Shelbi, and Customer Servive Rep, Rachel, were both courteous and helpful. I was not able to open my key fob to change the battery. Rachel kindly did so for me. Rachel, were both courteous and helpful. I was not able to open my key fob to change the battery. Rachel kindly did so for me. More

They took my car at the appointed time and in a little over an hour gave it back yo me. The check-out was professional and quick. over an hour gave it back yo me. The check-out was professional and quick. More

Great service, fast service, always courteous, service representatives very helpful and not pushy on getting extra services representatives very helpful and not pushy on getting extra services More

Normally good service but had a service representative yesterday, Mr. Terrell, who didn't keep me, informed about service promised which resulted in me having a long wait without any explanation from him. yesterday, Mr. Terrell, who didn't keep me, informed about service promised which resulted in me having a long wait without any explanation from him. Had to go to another representative,Mark, to get answers and work completed More

Service department staff was very helpful. Terrell Wilkinson does a good job of keeping me informed on status of my repairs. Terrell Wilkinson does a good job of keeping me informed on status of my repairs. More

I purchased my Honda CRV from this dealership and I’ve been taking all my vehicles to Auto Nation Honda in Covington Pike, since 2009. Best customer service ever! Terrell Wilkerson was my service rep and been taking all my vehicles to Auto Nation Honda in Covington Pike, since 2009. Best customer service ever! Terrell Wilkerson was my service rep and did a magnificent job getting me back in the road ! More

We live closer to the other Honda location but we have never been, b/c y’all are the Very Best!! never been, b/c y’all are the Very Best!! More

They’ve always been very helpful and try to work me in whenever possible. The service advisers are very knowledgeable. whenever possible. The service advisers are very knowledgeable. More

I had a popped tire and they handled everything for me! Rachel was amazing in the service center! They didn't have my tire in stock, but they ordered it and had everything taken care of the next day. Somet Rachel was amazing in the service center! They didn't have my tire in stock, but they ordered it and had everything taken care of the next day. Sometimes people can be worried about service people trying to upsell them, but I didn't have that experience at all! More