AutoNation Honda Covington Pike - Service Center

I have always appreciated the quality is service that I receive here and the very special treatment that I feel when I come to this dealership. The person that assisted me was very a lady name Rachel and I receive here and the very special treatment that I feel when I come to this dealership. The person that assisted me was very a lady name Rachel and I think that she deserve an excellent rating for her care and concern for the people that she meets and help. Thank you a valuable customer. More

I have a service contract/service plan through AutoNation Honda that I selected when buying my 2018 Honda HR-V. This means a little extra is added to my monthly car note so that my routine maintenance like o Honda that I selected when buying my 2018 Honda HR-V. This means a little extra is added to my monthly car note so that my routine maintenance like oil changes, tire rotations, and fluid top-offs are covered when I bring my car to AutoNation Service Center. I brought my HR-V to the Covington Pike location on Saturday, Oct. 9, 2021. I dropped my car off at 8:12 AM on Saturday morning. I was told that my appointment was “free of charge” since I have the Service Plan. However, as soon as I arrived, I was met with aggressive scare tactics by the Service Agent who was trying to get me to buy more services. I said no to all of the agent’s attempts to sell me additional services until my tires were mentioned. I was told that my front driver side tire was “extremely bald” on one side which indicated that my tires needed an alignment. The Service Agent informed me that me tire could blow out on me if I didn’t get an alignment. I asked how much it would cost me: $120. I left my car there and was called 3 hours later telling me to come pick my car up. I returned to the Service Center, and Terrell Wilkerson completed my transaction. He informed me that me oil change and tire rotation were “free of charge” due to my service plan and informed me that my front tires were “so out of alignment that they were about to fly off the car.” He then gave me a receipt which showed I was charged $191.44. I asked WHY it was $191.44. He informed me that the machine made an error and charged me for the oil change. So, I asked him to reverse the charge. He said he could not reverse the charge, and he offered me a coupon for a FREE oil change. I already get free oil changes. In fact, this oil change was supposed to be free of charge since I pre-pay for my oil changes each month. I was then told that no one could reverse the charge because there were no managers present on Saturdays. I was promised that the charge would be reversed on Monday, Oct. 11th. (Today is 10/13/21, and still no reversal/credit on my card) Additionally, in reviewing my paperwork, I saw that my mileage documented on my car was 24,286, and the reminder sticker placed on my windshield said to return for next oil change when I hit 29,300 miles. Well, the mileage on my car when I checked in was 32,496 miles. I asked about this, and again, Terrell Wilkerson said that “the computer made an error”. Zero accountability being taken by this service agent. Reputable people take ownership of their mistakes, and don’t blame everything on computers or others. The worst part of this entire ordeal was the overly sexist manner in which Mr. Wilkerson tried to circumvent me and talk to my husband about my car that’s solely in my name when I refused to accept the “free oil change” coupon, and stood my ground asking for the overcharge to be reversed. I will never go to this location, again. More

My girl in the Service department is phenomenal and always remember my name ❤️❤️She keeps me coming there for service. I appreciate that 👏👏👏🙏 always remember my name ❤️❤️She keeps me coming there for service. I appreciate that 👏👏👏🙏 More

The hours make it convenient for me to stop on after working the graveyard shift at the hospital. So far Uve been treated very well there by the staff. working the graveyard shift at the hospital. So far Uve been treated very well there by the staff. More

The motor in my side door panel went out and I took it to autoNation Honda Covington pike for repair. Not only did it cost me way less than I was expecting but they were quick and very effective in fixing th autoNation Honda Covington pike for repair. Not only did it cost me way less than I was expecting but they were quick and very effective in fixing the problem. More

I have been a customer of this dealership since 1992. The name and ownership changed along the way, but the standard of service has remained high, as has my trust in them. name and ownership changed along the way, but the standard of service has remained high, as has my trust in them. More

I love my Honda and Rachel was the best assistant anyone can have thank lady can have thank lady More

I scheduled an appointment (12pm)to bring my 2014 Chevrolet Impala in for repair. (A/C blowing warm air on driver's side, cool air on passenger's side) When I arrived, I was told that the adviser (Te Chevrolet Impala in for repair. (A/C blowing warm air on driver's side, cool air on passenger's side) When I arrived, I was told that the adviser (Terrell) was on lunch break. Another adviser got my car checked in. Within about 30 minutes or less the adviser came and told me that a diagnostic test could not be performed on my 2014 Chevrolet Impala because they didn't have the proper tools and that I should go next door for repair. I was not charged the $149.00 diagnostic fee. Please note that this is a vehicle that I purchased in May of this year from Auto Nation on Covington Pike and have a current vehicle protection plan. More

I love the warm hospitality from the employees. I have so much fun conversing with the staff and they are always understanding of my needs. much fun conversing with the staff and they are always understanding of my needs. More

The service employees are professional, efficient, and friendly in providing service; the service center itself is clean; the waiting area large and comfortable. friendly in providing service; the service center itself is clean; the waiting area large and comfortable. More