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AutoNation Honda Covington Pike - Service Center

Memphis, TN

4.7
499 Reviews

499 Reviews of AutoNation Honda Covington Pike - Service Center

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December 02, 2021

I am only rating the service department which was wonderful compare to the old service writers. Racheal Smith was great she was very friendly & had a great personality, I will be back because of her More

by Tem1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Smith
Dec 06, 2021 -

AutoNation Honda Covington Pike responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Thank you, and have a fantastic day!

December 01, 2021

Had to bring my truck back 3 times to get it right about my tire pressure. More

by kowens741
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pam
Dec 06, 2021 -

AutoNation Honda Covington Pike responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 01, 2021

Great customer service friendly staff. Always try to get you in-and-out within a It's reasonable time More

by Danm901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

AutoNation Honda Covington Pike responded

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!.

November 30, 2021

I didn’t have an appointment & they got me in & out in less time than promised. Staff was very pleasant. More

by crazy4regan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 03, 2021 -

AutoNation Honda Covington Pike responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 28, 2021

I had a 7:30 apt. for oil change only. I was there for one hour and thirty minutes .I think that was too long for a oil change only. More

by donburnham731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pam
Dec 02, 2021 -

AutoNation Honda Covington Pike responded

Hello, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

November 26, 2021

Would to see some of the old service back, only new Mike the porter, Zach Maulpin was very good. More

by delmusbigd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Wilkins
Dec 02, 2021 -

AutoNation Honda Covington Pike responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Dec 03, 2021 -

delmusbigd responded

Always a pleasure to come to Covington Pike Honda, Terrence Wilkins has sold me 4 cars, the service has been doing the maintenance on all of the vehicles I have purchased.

November 25, 2021

Timely service, kept me updated regarding issues. Friendly. Clean and nice spacing of seats allowing for adequate social distancing. More

by KrtH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela LittlefieldFriend
Dec 02, 2021 -

AutoNation Honda Covington Pike responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 25, 2021

I had service done on my Honda HRV I had a defective part in my transmission so I needed a whole new transmission. I love the fact that they were able to get the work done underneath the warranty so I didn't More

by loririal1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Wilkins
Dec 02, 2021 -

AutoNation Honda Covington Pike responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1283 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Dec 03, 2021 -

loririal1968 responded

I actually called the General Manager twice while my car was being serviced and I never got him on the phone, I left messages both times and he never responded back!!

November 23, 2021

I took my Honda Pilot in for low tire pressure. They took my car back, found a nail and repaired the tire in no time! More

by lauramcnatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrell
Nov 26, 2021 -

AutoNation Honda Covington Pike responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2021

I loved the young lady I was working with she was very nice an it was fast More

by Kasheawesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady who in service
Nov 25, 2021 -

AutoNation Honda Covington Pike responded

Hi Kasheawesley, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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