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AutoNation Honda Covington Pike - Service Center

Memphis, TN

4.7
499 Reviews

499 Reviews of AutoNation Honda Covington Pike - Service Center

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May 11, 2022

They were no help to me at all replacing my tire not even the manager! More

by Desireasimmons21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark moorman, Danny Anderson
May 13, 2022 -

AutoNation Honda Covington Pike responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1283 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 10, 2022

I’ve had numerous issues with the new staff. Some of the team do not seem to be knowledgeable and are not customer friendly. It’s difficult to get answers to questions about the policies . More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel, mark , Terrell
May 12, 2022 -

AutoNation Honda Covington Pike responded

Hi Barbara, we appreciate you taking the time to respond. The staff at AutoNation Honda Covington Pike take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1283. We hope to hear from you.

May 09, 2022

Rachel was a great receptionist and Honda completed good work on my Honda Accord. Thanks. More

by nate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
May 12, 2022 -

AutoNation Honda Covington Pike responded

Hello Nate, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 06, 2022

Yes everyone was very nice. The service adviser came in and talked with me and explained it could be 3-4 hours if I wanted them to take the door apart and I told him it was wha More

by Gramlcvat
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
unk
May 06, 2022 -

Gramlcvat responded

You want me to respond to my own comment. I've already used more time than I have..

May 06, 2022

The service staff is excellent. I followed them from another dealership. They don't try to upsell and address my service needs. Terrell Wilkerson is fantastic and why I return for o More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrell Wilkerson
May 09, 2022 -

AutoNation Honda Covington Pike responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 03, 2022

AUTO NATION HONDA WAS VERY CLEAN. THE SERVICE WAS AWSOME.THE REPRESTIVE WAS FRIENDLY,CONCERN ABOUT MY CAR AND OFFER ME COFFEE AND DOUGHNUTS More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember, It was a lady
May 06, 2022 -

AutoNation Honda Covington Pike responded

Hello Janice, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

May 02, 2022

Staff is very friendly and the service is outstanding. We’re happy with the service and will definitely go back. More

by Ady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrell Willkerson
May 06, 2022 -

AutoNation Honda Covington Pike responded

Hi Ady, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 30, 2022

Pam was very professional and detailed about the services needed and given to my truck. More

by kbell15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam
May 04, 2022 -

AutoNation Honda Covington Pike responded

Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2022

They were amazing. The really care about their customer. The atmosphere was so pleasant. Thumbs up at satisfying your customers. More

by Impre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gray, Ervin Herron
May 01, 2022 -

AutoNation Honda Covington Pike responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 27, 2022

Everyone is very nice and I was helped very fast for my Appt. The Man who I talked to at the service desk was very nice and helpful. He told me the exact time that it would take to service my vehicle. I More

by lajuana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
They. did not list the photos of service desk employees
Apr 29, 2022 -

AutoNation Honda Covington Pike responded

Hi, we are pleased to hear you had such a positive experience with us, Lajuana! If you need more help, our team is available to talk -- safe travels!

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