AutoNation Honda Covington Pike - Service Center

Updates at bottom. ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off rig ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding another review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing. More

Love Going to Auto Nation my service rep Rachel has the sweetest and pleasant attitude sweetest and pleasant attitude More

Upon arriving for the scheduled oil change, the employees in the service department were very helpful in telling me what to expect and how quickly it could be accomplished. Each time I have been back for se in the service department were very helpful in telling me what to expect and how quickly it could be accomplished. Each time I have been back for service, the technicians have tried to explain just what needed to be done and the time for each section. I believe it is why my family has been satisfied with this dealership for many years. More

I have purchased 2 vehicles from this location. My first experience was better than my second. I would rate them as average. My first experience was better than my second. I would rate them as average. More

Excellent service, as always. Terrell Wilkerson in the service department has customer satisfaction ingrained in everything he does! Terrell Wilkerson in the service department has customer satisfaction ingrained in everything he does! More

Very friendly, polite and showed outstanding customer service. I look forward to bringing my vehicle back when service is needed. service. I look forward to bringing my vehicle back when service is needed. More

I was pleased with my service at the dealership! Everything was done efficiently and I got the recommendations I needed for my car. Overall, great experience! Everything was done efficiently and I got the recommendations I needed for my car. Overall, great experience! More

My appointment was 1 p. m. I arrived on time. Went into office and was told I would need to see Pamela Littlefield, who was busy with another customer. In the past, one of m. I arrived on time. Went into office and was told I would need to see Pamela Littlefield, who was busy with another customer. In the past, one of the other available employees would take care of you. I waited for at least 10 minutes before being acknowledge by Pamela as I stood and finally found a chair. The service was fine but the initial encounter was unpleasant. The 2 employees, who had no customers could have found me a chair or suggested I go into the lounge area and they would come and get me when Pamela was available. If Honda is going to put cameras on cars work on lowering the price of recalibration of these cameras. More

Great service from Rachel and very on time for service. Hope to have this service rep again Hope to have this service rep again More

Always fast, reliable, and honest. Went here to fix the mistakes valvoline made to my transmission during a oil change. Thank you Honda. You've never let me down. Went here to fix the mistakes valvoline made to my transmission during a oil change. Thank you Honda. You've never let me down. More