AutoNation Honda Covington Pike - Service Center

Pamela was great! She took wonderful care of me and my car!! I will be back to see her! She took wonderful care of me and my car!! I will be back to see her! More

Unexpected car trouble, they worked me in no hassle and no attitude. Very pleasant experience. no attitude. Very pleasant experience. More

Great visit. I was about to give up on having service done at the dealership because of past long waits…but not after this visit! My service rep, Rachel, was outs I was about to give up on having service done at the dealership because of past long waits…but not after this visit! My service rep, Rachel, was outstanding. Work was done well, and in a timely fashion. I will return. More

Awesome customer service and great work keeping the customer aware of everything being done and what needs to be done. customer aware of everything being done and what needs to be done. More

The Service Department at AutoNation Honda Covington Pike is always second to none! I have been a customer since 2013 and I have never once been dissatisfied with the treatment I receive when I take my car i is always second to none! I have been a customer since 2013 and I have never once been dissatisfied with the treatment I receive when I take my car in for servicing or whatever. Kudos to the entire Team!!! They always get me in and out. I appreciate how I was informed of pending service attention my vehicle needs. Thank you AutoNation Covington Pike for always giving me A1 service. More

Terell is amazing. He always gives me good service from start to finish when I have to come in. He always gives me good service from start to finish when I have to come in. More

Rachel and Shelbi in service department are AMAZING! I would drive past 10 other Honda dealers just to get to them. Always so kind..knowledgeable and ready to take care of you. Great job ladies! I would drive past 10 other Honda dealers just to get to them. Always so kind..knowledgeable and ready to take care of you. Great job ladies! More

Staff is knowledgeable and polite. Any and all service issues have been taken care of in a timely matter. They are trustworthy and easy to do business with. Any and all service issues have been taken care of in a timely matter. They are trustworthy and easy to do business with. More

They lost one of my valve stem caps which I purchased myself and didn’t calibrate my tire pressure sensor. myself and didn’t calibrate my tire pressure sensor. More

Updates at bottom. ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off rig ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding another review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing. More