AutoNation Honda Covington Pike - Service Center

Told by the service associate that my car would be ready Saturday. Then got a call back that it wouldn’t be ready until Tuesday with a quote for the part and labor. I had to hassle the dealership all day Tu Saturday. Then got a call back that it wouldn’t be ready until Tuesday with a quote for the part and labor. I had to hassle the dealership all day Tuesday for the car to actually be ready for pick up that afternoon. Then I get to the dealership and the actual price of the part and labor is $150 more! Word to the wise get the quote in writing. They wouldn’t budge on the price and the original service associate was no where to be found and also lost my coupon they instruct you to give up front. It was a very frustrating experience. We won’t be back. More

I enjoy the service! Very easy & quick process for service! I was able to drop off the truck before start of work shift. She was very knowledgeable of her job! So Gratefu Very easy & quick process for service! I was able to drop off the truck before start of work shift. She was very knowledgeable of her job! So Grateful to leave my truck in Good Hands! 🫶🏻 More

Great service every time I come there. I will be back to get service on my car I will be back to get service on my car More

Mr. Terrell is great and explains everything you need to know about about your vehicle !!! know about about your vehicle !!! More

I love this dealership itself. They are very friendly and have great hospitality. They offer popcorn and articles to look at during your visit. Also you can walk around the dealer They are very friendly and have great hospitality. They offer popcorn and articles to look at during your visit. Also you can walk around the dealership and look at new inventory. I highly recommend coming to autonation covington pike! Also my rep DeAndre is so sweet. I definitely recommend booking him! More

Rachel has always been very accommodating and pushed the Honda through as quick as feasible. Honda through as quick as feasible. More

Thoroughly checked out my vehicle as indicated on paperwork. Friendly greeting from Terrell in customer service. paperwork. Friendly greeting from Terrell in customer service. More

I highly recommend going to this location on covington pike. Though they were short staffed. Everything was done in a timely mannner. They work as a team. Thank you all. Especially Deandre. He is great pike. Though they were short staffed. Everything was done in a timely mannner. They work as a team. Thank you all. Especially Deandre. He is great More

Always the best customer service. Ask for Mr. Terrell, who there to greet you with a smile! Ask for Mr. Terrell, who there to greet you with a smile! More

In all fairness, I left another Autonation dealership and followed my service tech to this location. I really enjoy Autonation - but hands down this location is spot on with excellent customer service. And, followed my service tech to this location. I really enjoy Autonation - but hands down this location is spot on with excellent customer service. And, when you find a team that works well together and with their customers, you stick with them. More