AutoNation Honda Covington Pike - Service Center

If I could leave a zero for a review, I would. Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to e Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to enter the service department. So, I called the Service Department from my car. The young lady told me that she saw that I had an appointment. I asked her what was the recall and she stated that she didn't no. She didn't see a recall. I told her that they contacted me. Never the less, it was time waisted. I called later and ask for the manager and was told that he wasn't in. As of now, I still haven't heard from a manager or anyone else after leaving my name and number. This is the most DISFUNCTIONAL place of business I have ever dealt. Nobody there knows anything and they don't try to assist you to resolve the problem that they created. Not to mention that I received a recall letter. They either don't care and they don't know anything because they can never answer the question when asked. Every one of them need to go to a customer service and diversity class. They are all lost. It's sickening that they don't know, nor do they care! More

I was happy and satisfied with the friendly professional service and great teamwork Honda service department, all my questions were answered. service and great teamwork Honda service department, all my questions were answered. More

The service writer was very knowledgeable in the service bay was extremely clean. Was ready on time bay was extremely clean. Was ready on time More

Short wait times. Fast service. Friendly service. Attentive. Helpful. Quality work and I most definitely will be back Fast service. Friendly service. Attentive. Helpful. Quality work and I most definitely will be back More

I was treated with respect and the dealership showed interest in my needs for the service of my vehicle. Hunter was kind, courteous, and knowledgeable about the service of my vehicle. interest in my needs for the service of my vehicle. Hunter was kind, courteous, and knowledgeable about the service of my vehicle. More

Hunter was great working with, he informed me of all what they found, showed me pics of all the work, kept me informed all that was accomplished and made sure I was satisfied with. Wonderful working with hi they found, showed me pics of all the work, kept me informed all that was accomplished and made sure I was satisfied with. Wonderful working with him. More

I’ve always gotten good service from them and have never had any problems with them. had any problems with them. More

I went for regular service. The waiting room was comfortable and clean. The staff was very friendly and knowledgeable. The waiting room was comfortable and clean. The staff was very friendly and knowledgeable. More

Customer Service at its best! I have purchased two cars from this dealership. Tony in the finance department was awesome! Brenda at the front desk was so professional. I am curren I have purchased two cars from this dealership. Tony in the finance department was awesome! Brenda at the front desk was so professional. I am currently having my Honda Accord that I purchased at another dealership serviced here because of the customer service provided by DeAndre in the service department. He has provided red carpet each time I have had my car serviced. Check them out! You won’t be disappointed!! More

AutoNation on Covington pike Memphis is the best! The team here is knowledgeable, friendly, and courteous! The team here is knowledgeable, friendly, and courteous! More