AutoNation Honda Covington Pike

They lost one of my valve stem caps which I purchased myself and didn’t calibrate my tire pressure sensor. myself and didn’t calibrate my tire pressure sensor. More

Updates at bottom. ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off rig ....... Traveling across country from Arizona to East Tennessee. Serpentine belt came loose on freeway, and water pump quit working. Pulled off right away and called a tow truck. Had it towed to AutoNation Honda in Memphis TN on Covington Pike. Was told they would get to it in the morning. Hired a car to take us to a hotel. The next morning Honda called to tell us we needed a serpentine belt and a water pump, as well as spark plugs. We authorized the work. They had to order the water pump which wouldn't be in until the next day. Now a two day stay in the hotel. The next day we were told they were starting on it and would see if there was additional damage to vehicle after taking things apart. We checked out of hotel and got another car to take us back to the dealer. Sat there for 6 hours. We asked whether there was additional damage and were told that no, everything was good to go. Paying nearly $2000 for the serpentine belt, water pump, spark plugs and labor. Now out $2500 with the repair, tow and hotel. We left, and drove about an hour when the car started running rough, all emergency lights came on the dash, and white smoke started coming out the exhaust. Pulled over in a rest area out in the sticks. Now it was after hours and couldn't call the dealer. Called another tow truck and had it towed to Murfreesboro TN....our destination. That tow cost $800. Left it at Murfreesboro Honda overnight with our key in the box, and a note regarding the issue. The next morning they called to tell us we either needed a new engine costing $8000 or $5000 worth of repairs. Our car is a 2014 Honda CRV, and only has 42,000 miles on it. First of all it's unbelievable that these issues would happen on a car with such low mileage, but the fact that the mechanic who repaired it obviously did not perform all tests possible to assure us that there was nothing else going on, beyond the performed repairs, I cannot even fathom. Called AutoNation Honda, on Covington Pike, to complain and were told that we can't expect them to drive it for an extended period of time to see if there's an issue. They just drove it around the block. We are furious. I would never recommend this AutoNation Honda, and I'm not even sure if I'd ever recommend a Honda! UPDATE.....have to get a new engine! Turns out the damage done to the engine is beyond repair. If that mechanic had done his job properly, I believe we wouldn't have had this issue and incured another $8000 in costs. Contacted by General manager regarding another review. He said he'd get back to us after speaking with service advisor. It's been 4 days and we've heard nothing. More

Love Going to Auto Nation my service rep Rachel has the sweetest and pleasant attitude sweetest and pleasant attitude More

This dealership is awesome! !! The staff are incredibly attentive and helpful! I had the best sales representative who was patient and focused on making my car-buying experience !! The staff are incredibly attentive and helpful! I had the best sales representative who was patient and focused on making my car-buying experience easy. I would recommend this place to anyone who is dreading the process of buying a vehicle. They were fast and efficient throughout the process. More

Great service and I love my new vehicle. Overall everything was excellent!!!!! Dealer was very hands on and professional!!!! Overall everything was excellent!!!!! Dealer was very hands on and professional!!!! More

They are on time with all my vehicle needs,and in a timely manner on point. timely manner on point. More

We all know cars now days are hard to find! I had been shopping around for a few days and just hadn’t found the car yet. So my brother had called Covington Pike Honda and talked to a salesman R I had been shopping around for a few days and just hadn’t found the car yet. So my brother had called Covington Pike Honda and talked to a salesman Riz told him what we were looking for. He told us that there was a civic in transit! I of course was excited! Needless to say he took care of us and was very patient and upfront with us! More

Upon arriving for the scheduled oil change, the employees in the service department were very helpful in telling me what to expect and how quickly it could be accomplished. Each time I have been back for se in the service department were very helpful in telling me what to expect and how quickly it could be accomplished. Each time I have been back for service, the technicians have tried to explain just what needed to be done and the time for each section. I believe it is why my family has been satisfied with this dealership for many years. More

I have purchased 2 vehicles from this location. My first experience was better than my second. I would rate them as average. My first experience was better than my second. I would rate them as average. More

Walter was very attentive and autonation worked with us despite the shortage on new cars right now. despite the shortage on new cars right now. More