AutoNation Honda Covington Pike

If I could leave a zero for a review, I would. Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to e Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to enter the service department. So, I called the Service Department from my car. The young lady told me that she saw that I had an appointment. I asked her what was the recall and she stated that she didn't no. She didn't see a recall. I told her that they contacted me. Never the less, it was time waisted. I called later and ask for the manager and was told that he wasn't in. As of now, I still haven't heard from a manager or anyone else after leaving my name and number. This is the most DISFUNCTIONAL place of business I have ever dealt. Nobody there knows anything and they don't try to assist you to resolve the problem that they created. Not to mention that I received a recall letter. They either don't care and they don't know anything because they can never answer the question when asked. Every one of them need to go to a customer service and diversity class. They are all lost. It's sickening that they don't know, nor do they care! More

I was happy and satisfied with the friendly professional service and great teamwork Honda service department, all my questions were answered. service and great teamwork Honda service department, all my questions were answered. More

Beware of the finance department at this dealership. As I was hurried through the process I later found that I was charged over $800 for tire and wheel insurance and $500 for theft insurance which amo As I was hurried through the process I later found that I was charged over $800 for tire and wheel insurance and $500 for theft insurance which amounts to 4 stickers on the windows of the car. I would never have consented to those two expenses. They also never sent the car title to the loan company I was assigned to. When I saw the cost of the loan I paid the car off, only to learn the AutoNation had not send them the title. I got a bill of sale through my revenue office. If you buy a car from them, obtain your own financing and still carefully read your charges. I would like to have a car worth what I paid with the add ons. I didn’t. I’m contacting an attorney. More

Super nice guy helped us. Attentive. Answered all our questions and made the process easy. Attentive. Answered all our questions and made the process easy. More

Every one at the dealership was very friendly, very helpful in helping us pick out the best vehicle for us helpful in helping us pick out the best vehicle for us More

Glad they stay open late. I really didn't have much time but paperwork. Tremaine was great. Most of communication was emails and text. I really didn't have much time but paperwork. Tremaine was great. Most of communication was emails and text. More

Everyone was so nice and helpful! Can’t thank Jody and Joe for all the help on my trade in and got me in my new 2024 equinox! I love it! Hey they also have great cappuccinos! Can’t thank Jody and Joe for all the help on my trade in and got me in my new 2024 equinox! I love it! Hey they also have great cappuccinos! More

What a great place to buy a Honda! Everyone is so very friendly and knowledgeable. They make you feel like family. Everyone is so very friendly and knowledgeable. They make you feel like family. More

Mr. Walter Crawford provided me with excellent service, answered every question, and made sure I was able to walk away with the car I was hoping for. answered every question, and made sure I was able to walk away with the car I was hoping for. More

Terrance Wilkins and William Nabors were great to work with. I'm satisfied with my new 2025 Honda CRV Sport Hybrid! with. I'm satisfied with my new 2025 Honda CRV Sport Hybrid! More