AutoNation Honda Costa Mesa - Service Center

I called in and made an appointment to drop my car off on a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because t a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because they were understaffed. I asked why I wasn't told that when I booked the appointment and they said that the call center is in another state and that they have problems with them overbooking this Costa Mesa location. Why waste my time booking an appointment if you are over booked on a weekend and can't get to all of your appointments? I was asked if I could drop off my car on a week day when it's less busy, but they don't have loaner cars to give out. Honda needs to stop overbooking appointments and actually communicate with the individual dealers. This was a total waste of my time. More

Generally I've had a good experience here. However, this time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when a time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when another car pulled up and I had to let them know I was still waiting. Otherwise they did a good job and the car was ready when promised. More

Jose is the Best Service Tech, excellent customer service and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I a and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I am taken care of. He is the only reason I drive all the way from Corona to Costa Mesa for service! Thank you Jose! More

Kathryn was great, provided me the information I needed, and kept me in the loop on updates. It was a pleasure working with her. Thanks. and kept me in the loop on updates. It was a pleasure working with her. Thanks. More

Auto Nation Honda Costa Mesa Service Advisor Kathi Masamitsu is always customer oriented. The service performed by the service department is always excellent as well. Masamitsu is always customer oriented. The service performed by the service department is always excellent as well. More

Everything is good. Except it’s took 2 hours for an oil change i think it’s toooooo long. Unbelievable!!!!!! change i think it’s toooooo long. Unbelievable!!!!!! More

They give me the best service compared to every dealership I've gone to. They Treat me and my car like royalty and answer all of my questions. dealership I've gone to. They Treat me and my car like royalty and answer all of my questions. More

Paula, service manager, greeted me promptly on arrival. She listened carefully as I described the service needs. And she delivered the car back to me on schedule. I brought he car to AutoNation Costa Me She listened carefully as I described the service needs. And she delivered the car back to me on schedule. I brought he car to AutoNation Costa Mesa because another dealer, from which I bought the car, had not fixed the issues. More

John did a great job. He was very friendly, helpful and had everything done very quickly. He was even able to get me a better price than originally quoted! had everything done very quickly. He was even able to get me a better price than originally quoted! More

Always a 5 star review for Lidio. He always makes us feel special and go above and beyond. He is the best advisor and cares about your car. I would highly recommend Lidio!! special and go above and beyond. He is the best advisor and cares about your car. I would highly recommend Lidio!! More