AutoNation Honda Costa Mesa - Service Center

Good service - was able to make a last minute appt. Finished service in under the estimated time Finished service in under the estimated time More

Kathryn at the Service Department always makes it a pleasant experience to bring my car in. She takes time to explain the required maintenance and keeps me updated on the work progress. I'll keep com pleasant experience to bring my car in. She takes time to explain the required maintenance and keeps me updated on the work progress. I'll keep coming back. More

2 experiences.2nd experience October 21, 20221Final 2 experiences. 2nd experience October 21, 20221 Final appointment. I arrived and was greeted by very friendly young man. He asked if I had an ap 2 experiences. 2nd experience October 21, 20221 Final appointment. I arrived and was greeted by very friendly young man. He asked if I had an appointment and he was engaging commenting, about my vehicle and its condition, S2000. Great start. I was told I would see Derrick. Derrick came out apologized about the delay, did an inspection of my car and we proceeded to his work station. He was polite, sincere, friendly and committed. I informed him I would be waiting for my car and he said he would keep me updated. Throughout the day, he did keep me updated and he also assisted me when I was looking for places to eat. He did a great job.. My second experience was by far better than my first experience. Derrick and the gentlemen that greeted me made my experience pleasant. The service Manager Danielle was very helpful throughout both processes. When I received my paperwork, It did say I declined 7 point inspection but I never was asked. When brought to Derrick's attention he said he knew I was in a rush but I would have preferred to make that decision. Other than that great visit and service.. The seat belt now retracts great again. Kudos to Costa Mesa Honda First Experience August 23, 2021 I called twice about my s2000 seat belt which I purchased in 2001. Low mileage. After speaking with manager after the second call, she verified my information and scheduled my appointment. When I arrived, the service person didn't have me on the schedule and was told it would be a 4 hour wait. Manager told me it would be an hour to 2 hour wait to evaluate the issue and most likely order parts since car was old. When I saw manager Danielle walk by I introduced myself and my situation and she immediately remembered me. She confirmed they would evaluate and I would be on my way. After an hour and 45 minutes I went to service desk and she got my car reiterating parts would be ordered. I felt like if I didn't go up to desk, I could have been waiting longer. I am waiting for parts to see the resolve of my seat belt issue. Staff were pleasant but communication needs to be addressed. More

Service center were very busy yesterday and I had to wait long, but they did good job. Kathryn was very helpful. long, but they did good job. Kathryn was very helpful. More

Excellent service at reasonable prices.I recommend this Excellent service at reasonable prices. I recommend this dealership. I've been going here for years. Excellent service at reasonable prices. I recommend this dealership. I've been going here for years. More

The representative was amazing, he helped me a lot and show the beneficial alternatives, I am so happy to get service from Autonation Honda dealer. show the beneficial alternatives, I am so happy to get service from Autonation Honda dealer. More

A very busy place but clean and comfortable customer waiting lounge! the service advisors are pleasant as well as the greeter. waiting lounge! the service advisors are pleasant as well as the greeter. More

A wonderful place for service with the best advisor. Scheduling was a breeze. Cost estimates and promise completion time was on target. Scheduling was a breeze. Cost estimates and promise completion time was on target. More

Great maintenance service for my Honda Civic 2017. Normal 5k miles maintenance checks: Oil and filter change, air and cabin filter, tire rotation, and fluids check. Derrick was very helpful from drop off to 5k miles maintenance checks: Oil and filter change, air and cabin filter, tire rotation, and fluids check. Derrick was very helpful from drop off to picking back my car up. This place has better prices and more reasonable than the Honda near me. They also added a complimentary car wash. All and any issues or anything needed to be maintained of the vehicle was resolved. Thank you much. More

Good quick work and good communication. Work was done according to plan and was ready. according to plan and was ready. More