AutoNation Honda Costa Mesa - Service Center
Costa Mesa, CA
604 Reviews of AutoNation Honda Costa Mesa - Service Center
This review is for the service department. I love to visit this place because as soon as I address the issue, they would give me the possible solutions and estimation for the timeline. I can a I love to visit this place because as soon as I address the issue, they would give me the possible solutions and estimation for the timeline. I can always have my issue fixed very quickly. The free car wash is another pleasure. My service advisor Michael even gave me a call earlier than it was supposed to and I was so excited to get my car back so quickly. More
My review is for the service department. This was my second time in and by far my best customer service experience at this location. I had the pleasure of working with Derrick who was very This was my second time in and by far my best customer service experience at this location. I had the pleasure of working with Derrick who was very professional, thorough and never over-promised. He set clear expectations for the wait time and made sure I was comfortable while I waited. He also did a great job explaining the services that were recommended for my vehicle. More
My sales person was Kathryn, enjoyed working with her. Personable, and helpful in every way, as all the personnel that I have worked with in the past since going to the ANHCM, and purchasing our car ther Personable, and helpful in every way, as all the personnel that I have worked with in the past since going to the ANHCM, and purchasing our car there. More
Very happy with their customer service in their service department. Always helpful and communicate exactly what’s happening with the repairs and maintenance needed and the costs. They spend time reviewing department. Always helpful and communicate exactly what’s happening with the repairs and maintenance needed and the costs. They spend time reviewing and explaining everything so there’s no surprises. Will continue to take my vehicle there! More
So far I had really bad experience here. They did fire my original service writer and the new one is 100% better. But they have to get their act together in the service area. They did fire my original service writer and the new one is 100% better. But they have to get their act together in the service area. More
The place is great. The person who assisted me (Kathy) is very accommodating and knowledgeable about her job. My car has a recall problem which I completely forgot and s The person who assisted me (Kathy) is very accommodating and knowledgeable about her job. My car has a recall problem which I completely forgot and she noted it then had it fixed without problem. She kept me informed of the status of the car while I was waiting. It is also worth-saying that she is truly professional in her way of dealing with clients. I commend her work More
fairly straightforward service of an oil change, tire rotation, and inspection. no pressure on selling of additional services. However they were too lazy to ask me where my wheel locks were and too lazy rotation, and inspection. no pressure on selling of additional services. However they were too lazy to ask me where my wheel locks were and too lazy to reset the oil % on my dashboard. Now I doubt if the oil change was done. More