AutoNation Honda Costa Mesa - Service Center

This review is in regards to the service department. I feel it is very important that when servicing new cars that have lots of computer generated specifics that the service department adhere to those s I feel it is very important that when servicing new cars that have lots of computer generated specifics that the service department adhere to those set measurements. Eight days ago I had my 2022 Honda CRV in for oil change and tire rotation. The resulting paperwork indicated my tires were inflated to 35 psi. Five days later I drove to Carpinteria. About 20 minutes into the drive the warning came on that my tires were low. I called your service department and was told that they might just be a little off and to add some air and that would fix the problem. After freaking out I went to a gas station and checked the pressure. 35psi. I continued my drive, nervous that something might be terribly wrong. Luckily I stopped at an independent wheel and tire repair shop in Carpinteria. She read the recommended psi listed inside the door, 33 and 31 psi, front and rear. She recalibrated the computer and graciously indicated that human error was the cause and that it happens to all of us. Because of your error I will have my car serviced elsewhere from now on. Two stars were given because this is the second Honda I have purchased from your dealership with no issues. But your service department gats zero stars. More

Always helpful and transparent with their services and explanations. Thank you! Kathy has been an amazing service rep! explanations. Thank you! Kathy has been an amazing service rep! More

Service dept staffs are the best. ...Very knowledgeable & kind...as well as honest! Thanks & Shall be back with friends & relatives... ...Very knowledgeable & kind...as well as honest! Thanks & Shall be back with friends & relatives... More

The wait time was too long I had to check to see what was taking so long taking so long More

I stopped by the dealer to schedule an appointment to address a recall notice from Honda for my Ridgeline truck. The service advisor Derrick was extremely helpful, he informed me of an opening to get my address a recall notice from Honda for my Ridgeline truck. The service advisor Derrick was extremely helpful, he informed me of an opening to get my truck looked at later that day. The service was performed, the truck was washed and returned to me in a very reasonable time frame. I had additional questions for the service advisor about my vehicle‘s performance and he very graciously gave me some good useful information. He even printed some of it for me. My overall experience with this service visit is extremely satisfied with the exemplary service provided by the service department. Thank you! More

I have been coming here for 18yrs. with my Honda Pilot and service is exceptional. The staff is friendly and the waiting room and bathrooms are very clean. Service is prompt and effici with my Honda Pilot and service is exceptional. The staff is friendly and the waiting room and bathrooms are very clean. Service is prompt and efficient as well. I just wish they would bring back the popcorn machine! More

Lidio is always amazing! He knows my car's service history and he always makes sure any concerns with my car are taken care of. He knows my car's service history and he always makes sure any concerns with my car are taken care of. More

Very helpful customer service. The work was performed on time with no issues encountered. Thanks. The work was performed on time with no issues encountered. Thanks. More

It was a pleasure to work with my service advisor Lidio. He listened carefully to my concerns and communicated those concerns exactly to the technician. I like this dealership; the employees are friendly, He listened carefully to my concerns and communicated those concerns exactly to the technician. I like this dealership; the employees are friendly, and the facility is clean and comfortable. We have 3 Honda dealerships close to our home, we always have our service done at AutoNation, Costa Mesa. More

I really appreciated being taken before my appointment time. Everyone was helpful and friendly. Derrick was especially helpful and forthcoming regarding the cost and everything that was beingdone for my c time. Everyone was helpful and friendly. Derrick was especially helpful and forthcoming regarding the cost and everything that was beingdone for my car. He made serveral recommendations without pressuring me to get the work done. I plan to bring my car back in for a follow up work. The dealership is close to work and they offerec me a ride to work. Thank you, EH More