AutoNation Honda Costa Mesa - Service Center

They worked to identify a weird sound I was hearing in my 2915 Honda Fit with great care and thoroughness. And kept me informed as to the progress that we’re making. my 2915 Honda Fit with great care and thoroughness. And kept me informed as to the progress that we’re making. More

The basic procedure was fine, although the diagnosis did not provide the confidence I had hoped, so I am a bit reluctant to go forward with repairs unless I know that I will not be charged for a repair that not provide the confidence I had hoped, so I am a bit reluctant to go forward with repairs unless I know that I will not be charged for a repair that does not address the problem. Also, I was told I would receive a call back when a part arrived. I have not received a call so I assume it is still back ordered More

Quick and easy to drop off car, Jose had great customer service and was able to get my car fixed within a day! :) service and was able to get my car fixed within a day! :) More

Very good costumer service. Also, they have completed the service by the time they promised. Also, they have completed the service by the time they promised. More

Awesome service for change oil. First time to bring my car to this service center. Service Advisor Jose Velasquez was very professional and answered my questions patiently. First time to bring my car to this service center. Service Advisor Jose Velasquez was very professional and answered my questions patiently. More

Service advisor Jose Velasquez came out and was extremely unfriendly. Did not smile or make eye contact, barely said a mumble of a hello before he went right into getting the odometer reading and taking pict unfriendly. Did not smile or make eye contact, barely said a mumble of a hello before he went right into getting the odometer reading and taking pictures of the exterior of the car. I had booked my service appt with someone else initially but apparently they weren't at work, so the person helping me was someone else. I was only there for an oil change so I didnt require hardly anything. But the interaction felt very unpleasant. They also dont match competitor coupons for dealers immediately in the surrounding vicinity. Now I know just to go to the other dealers and not come here anymore although ive been coming here for almost 18 years with all my hondas and before they were a power dealership. More

Great dealership, always received great service from the team. Keep it up the great work team. team. Keep it up the great work team. More

I brought my car to fix the paint chip and a little dent done before I bought the car, 6 month to fix it, and the dealer only put some pint on the chip but didn’t fix the little dent and you can see the den done before I bought the car, 6 month to fix it, and the dealer only put some pint on the chip but didn’t fix the little dent and you can see the dent. Honestly I won’t recomend this dealer More

This review is in regards to the service department. I feel it is very important that when servicing new cars that have lots of computer generated specifics that the service department adhere to those s I feel it is very important that when servicing new cars that have lots of computer generated specifics that the service department adhere to those set measurements. Eight days ago I had my 2022 Honda CRV in for oil change and tire rotation. The resulting paperwork indicated my tires were inflated to 35 psi. Five days later I drove to Carpinteria. About 20 minutes into the drive the warning came on that my tires were low. I called your service department and was told that they might just be a little off and to add some air and that would fix the problem. After freaking out I went to a gas station and checked the pressure. 35psi. I continued my drive, nervous that something might be terribly wrong. Luckily I stopped at an independent wheel and tire repair shop in Carpinteria. She read the recommended psi listed inside the door, 33 and 31 psi, front and rear. She recalibrated the computer and graciously indicated that human error was the cause and that it happens to all of us. Because of your error I will have my car serviced elsewhere from now on. Two stars were given because this is the second Honda I have purchased from your dealership with no issues. But your service department gats zero stars. More

Always helpful and transparent with their services and explanations. Thank you! Kathy has been an amazing service rep! explanations. Thank you! Kathy has been an amazing service rep! More