AutoNation Honda Costa Mesa - Service Center

I was really happy with Honda Costa Mesa until this morning. I have a Honda Pilot 2018 and a Honda Civic Sport, also 2018. I have been trying to get my Fuel Pump Recall taken care of for going on a c morning. I have a Honda Pilot 2018 and a Honda Civic Sport, also 2018. I have been trying to get my Fuel Pump Recall taken care of for going on a couple of years now. The answer is always, it's on back order, it's on back order. I asked the young voice man in service this AM why it was taking so long and he said, "thank you for being a valued customer" and proceeded to hang up. I called and left a message for the service manager, sent an email and here I am in limbo. Last year one of my kids bought a Toyota Tacoma and every time we go in for service (three times already), we get red carpet treatment. Honda Costa Mesa needs to borrow that model of business etiquette. So much for considering trading in for the new CRV that I was already eyeing. My rating is neutral on the stars, because in their defense, they have normally been okay. For today and the delay in the Fuel Pump recall, they would get zero stars but I also want to be as fair as possible. I would reconsider using this dealership and will be continuing to contact up the chain if need be, to include the Honda Corporation. More

The service center was excellent. While it isn't the most cost effective for all things (some parts can cost like 8x that of the outside market), the service staff here is probably th While it isn't the most cost effective for all things (some parts can cost like 8x that of the outside market), the service staff here is probably the best I've ever encountered. Note that this is specifically for the service part of the dealership. More

Great place, service is always easy to book appointments. My service advisor Michael has always taken great care of my service requirements. My service advisor Michael has always taken great care of my service requirements. More

This dealer was great to deal with. Isaac Espiritu was my advisor and was keeping me up to date on my vehicle. Very great service from Isaac Isaac Espiritu was my advisor and was keeping me up to date on my vehicle. Very great service from Isaac More

Started with a request for alignment. Quoted $1200 for repair that had been completed. Told to change a control arm for a dent when alignment was completely straight afterwards. Free 21 p Quoted $1200 for repair that had been completed. Told to change a control arm for a dent when alignment was completely straight afterwards. Free 21 point inspection and they missed both bad sway bar end links. Hmmm I’m confused here… More

Kathy Masamitsu made this service seamless, taken in on time and out early with the car washed, she is the reason I will take all of this family’s Hondas to her for service! time and out early with the car washed, she is the reason I will take all of this family’s Hondas to her for service! More

Superb service, friendly, easy to use, and in great contact throughout the whole process. Will be back again. contact throughout the whole process. Will be back again. More

Christian was very helpful, knew my time limitation and got the work done in those time constraints got the work done in those time constraints More

Kathy, my service advisor, was very professional and took great care of me. I would recommend AutoNation Honda to anyone. Ask for service advisor Kathy. great care of me. I would recommend AutoNation Honda to anyone. Ask for service advisor Kathy. More

Automation always takes care of my Hondas needs. They’re easy to deal with and communicate well. They’re easy to deal with and communicate well. More