AutoNation Honda Costa Mesa

I learned about Power Honda Costa Mesa through TrueCar.com. After "securing" a price for my desired car, I was contacted by one of Power Honda's Internet sales representatives. He introduced himse TrueCar.com. After "securing" a price for my desired car, I was contacted by one of Power Honda's Internet sales representatives. He introduced himself and stated that Power Honda Costa Mesa strives to provide the best prices in town, etc... I replied to his email by asking for a ball park estimate on the out-of-the-door price (taxes, registration, etc) for the car I was interested in. He replied back with a lackluster email that only stated the MSRP of the car. Unhappy with his response, I informed him that I wasn't interested in working with him (Power Honda Costa Mesa) and that I would rather take my business elsewhere. This is where Ty Trieu, Power Honda's Internet Sales Manager, came in and instantly became the true highlight of my entire experience with this dealership. He immediately contacted me and provided an in-depth breakdown of all the costs I would incur if I decided to proceed with my purchase. I must admit that this was the sole reason I chose Power Honda Costa Mesa. Being grateful for the estimates that he prepared for me, I asked him if he could be my main point of contact from here on out. He quickly agreed. Later on that week, Ty and I agreed on an appointment to visit the dealership. Upon my arrival at the dealership, I was not greeted by anyone. There was a couple of associates standing a short distance from me. Amazed and kind of offended, I waved my hands at them to catch their attention. Finally, one of them gave me his attention and I stated that I would like to speak with Ty Trieu. Mr. Trieu came out, greeted me and thank me for coming. He began by showing me a couple of cars. Within minutes, I was test driving one. During the test drive, Ty was very informative about the features the car had to offer. Overall, I was very pleased with the negotiation process. I loved the fact that Ty was not a "pushy" salesman. He never tried to impose an unnecessary feature on me. More importantly, the numbers he provided during our initial conversation were right on with what I ended up agreeing to. I was out of the dealership in about 3 hours. I would definitely recommend Ty Trieu, along with Power Honda Costa Mesa, to anyone who is planning in buying a Honda. However, the associates in the receptionist/showroom area definitely need some customer service training. - Adam M. More

We visited Power Honda in Costa Mesa just to check out some cars. We looked around and we were served by William Lovell (Sales Rep.), he assisted us with great service as if we were their VIP guests. Th some cars. We looked around and we were served by William Lovell (Sales Rep.), he assisted us with great service as if we were their VIP guests. Then we looked around and found some good cars, but when we told William about our preference for cars, he searched as hard as he can to find that car for us. Not so long, William brought out the Brand New Honda Crosstour Fully Loaded with Basque Red Color..my wife and I was amazed to see the exact car we really want. Then WIlliam called Mr. Steven Roth, their Finance Manager and gave us all the great options for us to drive the car home. Steven Roth was also phenomenal, he gave us great reasonable price, a WOW interest rate and terms. It was just a WOW experience for us, then suddenly, we just found ourselves driving our new car home. BIG THANKS to Mr. William Lovell and Steven Roth for their phenomenal great service. More power to Power Honda in Costa Mesa. I am just a really HAPPY customer that is why I am saying this. By the way, the Honda Crosstour was amazing! More

from stepping on the lot to driving off in our vehicle the service was phenomenal Yousef and,Mike are awesome. we do not have good credit and were very skeptical that we would be able to purchase a vehic the service was phenomenal Yousef and,Mike are awesome. we do not have good credit and were very skeptical that we would be able to purchase a vehicle of any kind and they worked with us and the bank tirelessly until they were able to make the deal happen. we drove home in our new used car that is above any expectations we could have had More

I loved that I didn't have to haggle on the price and that my buying experience was as easy as walking to the store and buying some ice cream. Thanks to Ty for everything. that my buying experience was as easy as walking to the store and buying some ice cream. Thanks to Ty for everything. More

Melissa Co service advisor was very friendly very knowledgeable, I am so happy and very satisfied of the service she did. She was very pleasant and she was very nice and attentive overall excellent c knowledgeable, I am so happy and very satisfied of the service she did. She was very pleasant and she was very nice and attentive overall excellent customer service, was the best experience ever. More

My overall dealer experience was great. Bill did not pressure me at all when test driving vehicles. He tried to answer all questions I had about both the vehicles I was interested in. Steven, was who pressure me at all when test driving vehicles. He tried to answer all questions I had about both the vehicles I was interested in. Steven, was who I met with on my final visit to the dealership. He was very helpful, easy to get along with, and sealed the deal. [Steven if you read this you still owe me a micro-fiber cloth :)]. Finally, I met with Ben the "finance" guy who was very friendly, enthusiastic and helpful. Power Honda was the first dealership I visited on my road to finding my new car. Hands down, it was best customer service experience out of the 4 other dealerships I visited. Not only that, they gave me a deal no other dealership could beat. I couldn't be happier with my purchase! Thank you Power Honda Costa Mesa for the water, coffee, smiles and brand spanking new car! More

Recently went in to look at and possibly buy a new car. Amed showed me the car and gave a very good tour of its features. After I settled on that one, we got down to business. I came prepared with multiple Amed showed me the car and gave a very good tour of its features. After I settled on that one, we got down to business. I came prepared with multiple quotes as well as figures from Edmunds and, although they wanted more than I was offering, obvious they were willing to bring their price to a reasonable level especially after seeing the kind of homework I had done. After we agreed, I began paperwork with an enthusiastic accounting salesperson Ben. He was very helpful as I weighed my options. I walked away happy with my purchase with only one negative. I offered my car as a trade-in and, while I know it's no spring chicken, it is certainly worth more than the embarrassingly low number they were throwing at me. They would not come up from offering a quarter of its KBB trade-in value (at the lowest grade!) This was frustrating and it became obvious I just needed to sell it privately. More

The whole dealership is a first class organization. I did not feel any pressure to purchase as I basically associated with all car dealerships. The gave me the information on the car I needed and a fai did not feel any pressure to purchase as I basically associated with all car dealerships. The gave me the information on the car I needed and a fair price. Perhaps the best part of the dealership is the personalized service. They created the atmosphere of a friendly professional company that want to give the customer what he needed. I would recommend them. More

Power Honda erased The bad experiences I had in the past buying cars. The process of getting the new car and trading mine went very smoothly. The only bad thing was that I had to wait a while do a dealer ca buying cars. The process of getting the new car and trading mine went very smoothly. The only bad thing was that I had to wait a while do a dealer car trade. The car I wanted had to be brought from an other dealer. It was all worth waiting. I got what I wanted for the price I could afford without having to bargain much for it. More

The service provided at the dealership met my needs from selection, pricing, and overall transaction. The internet sales manager was patient and understanding and the finance manager was very helpful. selection, pricing, and overall transaction. The internet sales manager was patient and understanding and the finance manager was very helpful. More