AutoNation Honda Costa Mesa

I called in and made an appointment to drop my car off on a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because t a Saturday. The appointment time was 9:20AM. I dropped it off and they told me there was a very good chance my car would not be worked at because they were understaffed. I asked why I wasn't told that when I booked the appointment and they said that the call center is in another state and that they have problems with them overbooking this Costa Mesa location. Why waste my time booking an appointment if you are over booked on a weekend and can't get to all of your appointments? I was asked if I could drop off my car on a week day when it's less busy, but they don't have loaner cars to give out. Honda needs to stop overbooking appointments and actually communicate with the individual dealers. This was a total waste of my time. More

I brought in my car for an oil change and tire rotation and the service was great. I'll go back for future oil changes and up keep. and the service was great. I'll go back for future oil changes and up keep. More

Generally I've had a good experience here. However, this time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when a time when I was waiting for my service rep, I think they forgot about me. I was standing outside for almost 15 minutes before someone came out when another car pulled up and I had to let them know I was still waiting. Otherwise they did a good job and the car was ready when promised. More

Great customer service and very honest and professional staff, starting with Nicole contacting us immediately providing all the info and photos of the car; then at the dealer, Austin was really knowledgeab staff, starting with Nicole contacting us immediately providing all the info and photos of the car; then at the dealer, Austin was really knowledgeable and helpful keeping us informed thru the whole process on a daily basis until the car was completely inspected, fixed and detailed; finally, Omar finalized the transaction explaining everything on detail, answering all of our questions making us feel as if we were dealing with an old friend. More

Jose is the Best Service Tech, excellent customer service and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I a and very personable. Since the first time I brought my car in he he has been very helpful and accommodating, and goes the extra step to make sure I am taken care of. He is the only reason I drive all the way from Corona to Costa Mesa for service! Thank you Jose! More

Kathryn was great, provided me the information I needed, and kept me in the loop on updates. It was a pleasure working with her. Thanks. and kept me in the loop on updates. It was a pleasure working with her. Thanks. More

Hassle free interaction where they lived up to their words. words. More

Precessional courteous and extremely helpful They were Precessional courteous and extremely helpful They were very respectful of our time and had utmost concern for our safety Precessional courteous and extremely helpful They were very respectful of our time and had utmost concern for our safety More

Auto Nation Honda Costa Mesa Service Advisor Kathi Masamitsu is always customer oriented. The service performed by the service department is always excellent as well. Masamitsu is always customer oriented. The service performed by the service department is always excellent as well. More

Everything is good. Except it’s took 2 hours for an oil change i think it’s toooooo long. Unbelievable!!!!!! change i think it’s toooooo long. Unbelievable!!!!!! More