AutoNation Honda Costa Mesa

Great experience from start to finish! We were in and out in about two hours. Bulk of our business was done through text & email making it super convenient while working. Folks were profes We were in and out in about two hours. Bulk of our business was done through text & email making it super convenient while working. Folks were professional and nice to work with. More

On 2/13/22, my wife and I walked in to look at a 2015 CR-V out the door for $20,915.78 with all fees and taxes included except financing. Fouad was the car salesmen who helped us with details regarding t CR-V out the door for $20,915.78 with all fees and taxes included except financing. Fouad was the car salesmen who helped us with details regarding the vehicle. Let me start by saying that Fouad was not familiar with the car. Then I pointed out some scratches on the outside door panel and I asked if we buy it, can he help with getting the car buffed and waxed to remove scratches on the house, and He responded “sure but not today because the service department is closed but you can bring it in and call.” The issue is he never gave me a name, number, or document stating that he was going to help. I asked him if he was a man of his word and he said yes, we shook hands. Then financing happened. We came in with a pre-approval with our credit Union but it was a little less than the total of the car. We wanted to purchase the car with zero down, so the financing department ran our credit to increase the limit. We got approved at 7.85% “supposedly” for $384/month for 68 months. I agreed to the number. Then he said he was going to get the car ready by washing it. When we were in the financing office, we were helped by Omar Alamir who appeared friendly but If you walk in to the dealership and go through financing with him, PLEASE READ ALL DOCUMENTS AND GRAB YOUR CALCULATOR AND DO YOUR MATH!! Please pay close attention. My wife and I started signing paperwork, when he started presenting us with warranties like Gap, extended warranties, etc. I told him I was not interested but to go ahead and show them to me. He showed them to me, and he asked if I was interested in Gap insurance and extended warranty, I told him no. He followed up by asking me that if he could get me the warranties and gap insurance for the same monthly payment, if I’d be okay with it, I said “sure but only if you’re not up charging me. I don’t want no hidden fees, no scams! Full transparency” and he said “of course” I said okay, let’s see the numbers. He said he was able to get me the extended warranty and gap insurance for $383/month for 68 months which was one dollar less per month than the original. This is when everything starts going downhill. Once we started filling the paperwork, I see the “Retail installment contract” document with all the itemized amounts of what we were paying, when I noticed that the interest rate was actually 2.49% and there was a $2,499 extended warranty and $749 gap insurance with the grand total for the car being $24,163!!! That’s WHEN I REALIZED THEY WERE TRYING TO DECEIVE ME!! I began breaking down the numbers and comparing them to the itemized original estimate. I point out the interest rate and the extended warranties, and I told him no to all warranties. I then told them the interest rate was a total lie and it was 2.49% but they were telling me all along that it was 7.85%. I got upset and I told Omar I didn’t want the warranty and I wanted the car for the original price I was given. Then Omar called another employee, I don’t remember the name but it was some Dorky Asian dude with glasses Who began trying to upsell me the extended warranties. I told him no! Once they realized I was upset and began calling them out on their lies, they decided to skip the warranties and sell me the car for the original price they gave me but this time only including the gap insurance. I finished all the paperwork and signed the deal. I told Omar in front of Fouad that he shook hands with me to fixing those scratches, and getting the passenger visor lights fixed along with a plastic that is hanging on passenger front door. Fouad said yes, I will, just call and we can set it up. I told Fouad that if he was a man of his word and he said “of course. I barely got the car two days ago, and I know I have the money-back guarantee for 5 days or 250 miles. My wife and I are considering on returning the vehicle. Would I return to this dealership to purchase a car… No! Would I recommend this dealership to others…. No! More

On 2/11/22 I took my 2013 CR-V for my 4 tires to be replaced, my service advisor detailed the cost and time to finish, stayed in the waiting room, was done as promised. Your great work was appreciated. replaced, my service advisor detailed the cost and time to finish, stayed in the waiting room, was done as promised. Your great work was appreciated. More

Good service. Checking in was easy. Well informed staff and the time they took to fix my car was reasonable. Checking in was easy. Well informed staff and the time they took to fix my car was reasonable. More

Great service and great locationWaiting room is clean Great service and great location Waiting room is clean and nice Service advisor help me. A lot Great service and great location Waiting room is clean and nice Service advisor help me. A lot More

Customer service is top notch and very easy process. Not much wasted time here and super friendly. much wasted time here and super friendly. More

The dealership is clean, well-maintained, and has convenient hours. Is it easy to make an appointment and they sent helpful appointment reminders. Kathryn M. was particularly attentive and accommodat convenient hours. Is it easy to make an appointment and they sent helpful appointment reminders. Kathryn M. was particularly attentive and accommodating. I appreciated her prompt, thorough communication and excellent service. More

This place is good service, easy to reach and finished the service on time; thanks and keep it up. the service on time; thanks and keep it up. More

I purchased a used car 11/2021 and was very happy with the staff and my car buying experience. I took it in two months later for some fixes and they took care of it under warranty and didn’t try to up sel the staff and my car buying experience. I took it in two months later for some fixes and they took care of it under warranty and didn’t try to up sell. More

Customer service was nothing short of perfect. These day's service seems to have taken a back seat to volume. Haziem,Chris in finance and a very helpful supporting staff made this a great experience. Lo day's service seems to have taken a back seat to volume. Haziem,Chris in finance and a very helpful supporting staff made this a great experience. Looking forward to my return on my next purchase! Sincerely appreciate the way I was treated and cared for by your company and staff More