AutoNation Honda Costa Mesa

My review is for the service department. This was my second time in and by far my best customer service experience at this location. I had the pleasure of working with Derrick who was very This was my second time in and by far my best customer service experience at this location. I had the pleasure of working with Derrick who was very professional, thorough and never over-promised. He set clear expectations for the wait time and made sure I was comfortable while I waited. He also did a great job explaining the services that were recommended for my vehicle. More

My sales person was Kathryn, enjoyed working with her. Personable, and helpful in every way, as all the personnel that I have worked with in the past since going to the ANHCM, and purchasing our car ther Personable, and helpful in every way, as all the personnel that I have worked with in the past since going to the ANHCM, and purchasing our car there. More

Very disappointing, lack of communication and effort to help the customer. No responsibility or respect. help the customer. No responsibility or respect. More

They were so simple by telling me about my car problems and the service was quick and the service was quick More

I have always had my car serviced at this dealer and have always had great experiences. Kathy is awesome! always had great experiences. Kathy is awesome! More

Had a really great experience everyone try to help in every way they can especially sales person (Marcos) he really knows how help people he did a fantastic job helping me and my wife to get the deal for every way they can especially sales person (Marcos) he really knows how help people he did a fantastic job helping me and my wife to get the deal for us thank you so much guys we really appreciate everything you guys did for us especially Marcos such a great guy More

Very happy with their customer service in their service department. Always helpful and communicate exactly what’s happening with the repairs and maintenance needed and the costs. They spend time reviewing department. Always helpful and communicate exactly what’s happening with the repairs and maintenance needed and the costs. They spend time reviewing and explaining everything so there’s no surprises. Will continue to take my vehicle there! More

So far I had really bad experience here. They did fire my original service writer and the new one is 100% better. But they have to get their act together in the service area. They did fire my original service writer and the new one is 100% better. But they have to get their act together in the service area. More

The place is great. The person who assisted me (Kathy) is very accommodating and knowledgeable about her job. My car has a recall problem which I completely forgot and s The person who assisted me (Kathy) is very accommodating and knowledgeable about her job. My car has a recall problem which I completely forgot and she noted it then had it fixed without problem. She kept me informed of the status of the car while I was waiting. It is also worth-saying that she is truly professional in her way of dealing with clients. I commend her work More

Working with Hazem, Kai, Ryan, and everyone at AutoNation was a refreshing and positive experience. Straightforward, no nonsense. Responsive and courteous. Delivered on their promises, and even helped us wit was a refreshing and positive experience. Straightforward, no nonsense. Responsive and courteous. Delivered on their promises, and even helped us with one of our older vehicles while we were waiting for the new one. More