AutoNation Honda Clearwater - Service Center

AutoNation Honda has been my go to for any vechile problems. Craig Lippley is honest and fair and I couldn’t be happier with their work problems. Craig Lippley is honest and fair and I couldn’t be happier with their work More

Service area was attentive and friendly. Explained. Detailed of my multi point inspection and my options. Also documents were detail info. Recommended Detailed of my multi point inspection and my options. Also documents were detail info. Recommended More

The Service Department is conscientious and friendly to meet your needs for your car.I travel far to continue my patronage to know that the job will be done correctly in a timely matter. Thanks again! meet your needs for your car.I travel far to continue my patronage to know that the job will be done correctly in a timely matter. Thanks again! More

I have been working with this dealership for many years including my Salesman, Dan McKowan and also with CJ. They are absolutely awesome to deal with to say the least! I always have my vehicle serviced t including my Salesman, Dan McKowan and also with CJ. They are absolutely awesome to deal with to say the least! I always have my vehicle serviced there as well and try to work with Craig Lipply. He is very personable and accommodating but the service the past few visits have been a little to be desired. The last visit was on Sat., 01/08/22. I requested an oil change and tire rotation along with my extra key upgraded since there had been a new computer in the car installed the previous visit. While I was waiting for my servicing, I received a text from Craig stating a cabin filter is recommended and replied that I did want it replaced. After about 5 hours of the car being at the dealership and hearing nothing I texted Craig to check on the status of my car and was told they were wrapping it up. When I got back to the dealership and paid my bill I questioned why the cabin filter was not done and was told next time. When I got home and looked at my bill it states that I declined the cabin filter which in fact I did not and declined engine filter which nothing was said regarding the engine filter prior to looking at the bill nor was it mentioned when I cashed out. I called the Service Dept. on Monday to speak with the Manager and had to leave a VM to discuss this situation but it is now Wednesday and I have not heard back from the Service Dept. Manager as yet. This is not the first time that something has not been completed and I have either had to come back and/or have it completed during my next visit. My concern is that prior to this visit I did decline an engine filter so should have had it changed this visit but wasn't even mentioned to me. My car was at the dealership for 5 hours so there is no reason why either of the filters could not have been changed out. This is not the first time situations such as this has happened and seems it has now become a habit and not a good one. While I love the dealership, salesmen and service advisor, I am very frustrated with the service. I don't normally complain but because the Service Dept. Manager did not take the time to return my call I decided to provide this feedback. Customer Service can make or break a situation and to me this was not good customer service. I will add, that the paper seat cover was still on the seat and paper from the floor was rolled up and still on the floor including the number on the dash. Thank you. Bev Oman More

Appointment easily made. Very efficient at check in. Waiting room very clean. Assigned host /hostess very attentive. Work on vehicle was done in a timely fashion. Very satisfied with the check out . I h Waiting room very clean. Assigned host /hostess very attentive. Work on vehicle was done in a timely fashion. Very satisfied with the check out . I have been coming to this dealership for years. More

Great communication and quick service. Always taken care of. I highly recommend taking your vehicle there of. I highly recommend taking your vehicle there More

Ken was my service rep and he is always so nice. He explains everything. The work they do is quick and efficient. 5 starts for this service dealer. Will continue bringing my car here for maintenance. explains everything. The work they do is quick and efficient. 5 starts for this service dealer. Will continue bringing my car here for maintenance. More

I purchased my CRV at this dealership and before that a Honda Civic. All my service has been at this dealership. I staff have always been great and my current 'new' service manager is great too. Honda Civic. All my service has been at this dealership. I staff have always been great and my current 'new' service manager is great too. More

Kenneth was very courteous and offered friendly service. very knowledgeable. A reason to keep using AN service dept. very knowledgeable. A reason to keep using AN service dept. More

Craig is a fantastic advisor and wonderful person to deal with i absolutely can not wait to see him again with i absolutely can not wait to see him again More