AutoNation Honda Chandler - Service Center

My wife came in on 8/12 for a routine maintenance for a 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be 2008 Honda Pilot. She also asked to have her brakes checked. My wife iformed the advisor that she needed to leave at noon. She asked if that would be a problem. She assured that it would not. The service advisor said that it would take 45 min to check the brake system. The routine maintenance should take only an hour and 15 minutes. After 1 and 1/2 hour, my wife went to look for the service advisor to see what was going on with the car. I was informed that they were still looking at the brakes and were almost finished. She told me she would get back to me in 15 minutes. She came back in 15 minutes and said that brake pads were OK, but they did not finish checking the master cylinder. However, they checked into other parts of the car. She said that the power steering pump was leaking. The rear shocks were leaking. An outer belt was cracked and needed to be replaced. She claimed that this would take several thousand to fix. All I asked for was to have the brakes checked. After 2.5 hrs later after I initially checked in, she said that they would finally be able to get around to the routine maintenance matter that I asked them to do in the first place. She told me it would take an hour and a half longer, even after I have waited several hours already to get the routine maintenance checked. After 4 hours of waiting, I went looking for the car and the advisor. Finally, I got hold of her. She angrily told me that I was not waiting in the assigned area(I did not know there was one) for people getting servicing on their vehicle. Apparently, I was waiting in the sales lobby area and I was not supposed to do that. She told me that they finished the routine maintenance but they were not able to finish checking the brake system after 4 hours of waiting. We have used San Tan Honda for our servicing needs for many years, and we were very disappointed by our most recent experience at Autonation Honda. We will definitely shop around when we need to get the vehicle serviced in the future. More

We are new to the area and was pleasantly surprised by the dealership and employees.What an amazing place!!! We had a "recall" notice for our Ridgeline so we came to you. Everyone we came into contact wit the dealership and employees.What an amazing place!!! We had a "recall" notice for our Ridgeline so we came to you. Everyone we came into contact with was very curtious and helpful. Mike was amazing!!! He made us feel very comfortable at the beginning and he discussed the issue that we were there for and was very gracious and understanding to all the questions we put him through, (poor guy), but he answered all questions and told us of potential issues we could encounter should they not be addressed. He was very thourough and explained every detail to us so we could understand what he wa saying. We will deffinately reccomed HIM and the Dealership to others. The next time we come back there we will request Mike. Thank you, Ron and Ethel Adams More

Brought Honda Civic Hybrid in for normal maintenance that included 27 point vehicle inspection. Jeff Gaeta was my service provider. I never received the written results of the 27 point vehicle inspection t included 27 point vehicle inspection. Jeff Gaeta was my service provider. I never received the written results of the 27 point vehicle inspection that I was accustomed to receiving. When I asked for it, Jeff had heartedly replied, "everything checked out." When I asked for a copy of the inspection report, he seemed surprised and stated he would have to print one out. After waiting for over 10 minutes, I left without a copy of the inspection report. Jeff did not provide good customer service during my visit. More

Brought my car in on Sat 11-17-12 to have the windows re-tinted. When I picked up the car that afternoon I noticed the back seat was completely filty with tint material, the back seat and trunk was soak re-tinted. When I picked up the car that afternoon I noticed the back seat was completely filty with tint material, the back seat and trunk was soak and wet with chemical used to removed original tint. Since I was leaving town the next morning for a week there was no time to address the issues with the service advisor. Called Nick on Monday 11-26-12 and talked to him about the problems. I also informed him that the new tint is already blurry. Not sure if this is caused from the windows not cleaned properly prior to putting on new tint or the new tint it self is bad. I addressed that because the trunk and back seat were soaked and wet I hope none of the chemial / water got on the back speakers / sub. Nick suggested that I called the manager Jerry to inform him what had happened. I called for Jerry but he wasn't available so I left a message for him to call me back. As of today 11-29-12, 4 days afer I left the message I have not receive any phone call from Jerry or anyone for that matter. I had purchased 2 cars from your dealership and had great success with the sales / internet dept. I was planning on purchasing the 2013 Accord in the next few months, but this experience deffinately steer me away from this dealership. I'm very dissapointed with the lack of customer service and care. More

I came in for an oil change and a free brake cleaning to start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had th start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had the blower motor resistor defective and the HVAC A/C blower motor dead. I then got a quote of $508 however the fees for the diagnostic would apply against the repair, roughly $388. I declined the job for now as I couldn’t afford this expense and started to shop online for the parts. As I wasn't sure if both parts were completely dead, I started to change the resistor first. As soon as I changed it, the AC was working again. I was surprised as the report stated that both needed to be changed. I was puzzled. As I already got a new blower, I decided to go ahead and switched it. Another 20 min and voila, my AC was working as good as new for less than $100 total. I was a bit bummed thinking that the tech never tested the blower and because the resistor was dead he assumed the blower might also be dead? That was my thought at this very moment. I felt very bad about this situation as San Tan Honda has always been good and convenient to me. As I needed more explanations on this situation, I contacted San Tan Honda. After a few days, Jared got back to me. During the call, Jared explained to me that both, the resistor and the blower were in fact properly tested and acknowledged that the blower was indeed working but the report didn't show it this way. In fact, as both parts are linked together, Jared said that it is common practice to change both at the same time as it is pretty much the same job, hence if one of the two parts fail, it is recommended to change them both. Also, the system seems to work this way. I was also told that other parts of the car like the timing belt and the water pump are changed at the same time even though the pump is not leaking, which I believe is true. It seems like this situation occurred due to a lack of communication from the get go between San Tan and myself and it could have been avoided if I was told clearly what really is going on and what my options were. Nonetheless, I really appreciated Jared calling me back and took the time to explain to me what everything was all about and make things right. I just wish it could have been communicated upfront rather than having to go to some hoops to find answers but I hope this review will help to improve the process and the communication toward customers. More

The Express Service is anything but EXPRESS. After 2 hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertis hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertising says you don't need an appointment but if you don't have one you will be waiting all day for a simple oil change. It appears they give full attention to anyone that made an appointment with any "drop-ins" pushed back on the list until all vehilces with appointments are serviced first; no matter what time your vehicle was broght in. If they are going to advertise that you don't need an appointment, then they should have service techs for those with appointments and another for non-appointments. More

Had a terrible experience with the cashier - rude and condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! More

Darien is the only reason I would come back to this dealership for service. He provides excellent customer service and is always friendly and professional. dealership for service. He provides excellent customer service and is always friendly and professional. More

We're Canadian Snowbirds who reside in Arizona 4 to 5 months per year. My vehicle is a 2011 Honda Pilot and back home my wife's car is a 2010 Honda CRV. We couldn't ask for better vehicles. My Pilot deve months per year. My vehicle is a 2011 Honda Pilot and back home my wife's car is a 2010 Honda CRV. We couldn't ask for better vehicles. My Pilot developed a noise which I felt was either a wheel bearing or tire noise. I asked to see Rick as I wasn't sure if there was special procedures for your dealership to service a Canadian vehicle (warranty etc.) Another Honda dealership in Phoenix told me in so many words that they did not welcome Canadians as they have to wait long periods of time for Honda to pay them for warranty work. Really a nice welcome and I left promply. I met Rick and he welcomed me to SanTan in the most courtious and professional manner I have ever experienced in any automobile dealership. He introduced me to Darien and once again I received a very warm welcome. It didn't stop there! Rick then introduced me to the service tech, Brandon, and again I was treated as though I was the only customer in the building. Brandon came with me on a test drive and within 2 or 3 minutes he identified the noise as a wheel bearing. Within 45 minutes I got my vehicle back with the problem solved! SanTan Honda should be extremely proud to have these gentlemen on staff. You can be assured that I will be back to your dealership each and every year we are in Arizona as well as recommending SanTan Honda every opportunity I get. Thankyou for an experience I will never forget. See you next November! My best regards Doug Thom 6601 E Highway 60 Site # 508 Gold Canyon, Arizona 85118 480-646-1821 Canadian address: P.O. Box 35, Group 1, R.R. 1 Anola, Manitoba Canada R0E 0A0 204-866-3129 More

To be truthful, I've dealt with two excellent Honda dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile dealerships in caring for my Honda Accord and my CR-V - both of which provided excellent service. SanTan Honda, however, seems to go the "extra mile" when I come in with what I perceive as a possible problem. I've only done this twice but Jorge always has it checked out thoroughly and when nothing is ever found (of course) I feel safer. I do a lot of driving to Williams and do not want to have to worry about a breakdown on the road - with SanTan Honda's service, I don't. Even with just a normal oil change or maintenance, everything is always explained in detail and the pricing is provided to it's not a surprise at the end. The waiting areas are very comfortable and I get the impression that SanTan Honda is going out of it's way to make customers comfy - that's important if you are going to have somewhat of a wait. Normally,though, the cars are done fairly quickly. I've not dealt with the sales department yet other than to wander through the showroom and drool. A couple of times I've had a question but couldn't find a sales rep to answer it. On one occasion I did talk to a sales person who was standing in the showroom and he was extremely knowledgable and helpful. I will continue to bring my cars to SanTan Honda and will probably buy my next one there as well. More