AutoNation Honda Chandler - Service Center

Terrible Had to go back to this place today because I found out they do not use honda parts as I was previously told and my very dead battery was only warranti Had to go back to this place today because I found out they do not use honda parts as I was previously told and my very dead battery was only warrantied through them. The worst customer service experience of my life. The service manager pulled me into his office and accused me of completely untrue things and said they would not warranty the $200 Not honda battery. He has no manager so I could not plead my case to anyone else. More

Not competent I found two cars online and went there to test drive. Even though I am not in a hurry of buying the car, I was ready to purchase it today. After I tri I found two cars online and went there to test drive. Even though I am not in a hurry of buying the car, I was ready to purchase it today. After I tried one car, I still wanted to test the second one. But they said it is not available. The higher manager, Gregg, managed to take us to the back of the dealership and show it while they were replacing security system and tires.They promised me to call back when a car is ready for the test drive. Never called. And when I tried contacting them, they texted that the car was sold. It was after 3 hours from the test drive of the first car. I do not recommend this place! More

Simple service Went in for a simple oil change and they were very friendly and accommodating. They missed my phone call and called me right back to set up the appoin Went in for a simple oil change and they were very friendly and accommodating. They missed my phone call and called me right back to set up the appointment. More

Good experience No difficulty scheduling an appointment for service. Keith explained the services needed for my car and the service finished on time. All personnel ar No difficulty scheduling an appointment for service. Keith explained the services needed for my car and the service finished on time. All personnel are very accomodating. More

Awesome service department! I have had my car for over two years and have had every service done at this location. Everyone I've interacted with had been kind and helpful. They g I have had my car for over two years and have had every service done at this location. Everyone I've interacted with had been kind and helpful. They gave me a fair price quote when I called to schedule service which matched the price when I came in. They did an inspection without me even asking and gave me a discount on what they could for the service work (again without me asking). I've had nothing but good experiences here and would highly recommend using this location for their service department! More

Dent in the front of my car After an oil change, AutoNation Honda Chandler left a dent in the front of my car. I purchased my car from them.That mistake won't happen again. After an oil change, AutoNation Honda Chandler left a dent in the front of my car. I purchased my car from them.That mistake won't happen again. More

I paid Honda $500 for an Alarm System they won't service! In March of 2013 I purchased a Honda Odyssey EX-L Minivan from this Honda dealership. While signing the paperwork. I asked if there was an factory a In March of 2013 I purchased a Honda Odyssey EX-L Minivan from this Honda dealership. While signing the paperwork. I asked if there was an factory alarm system. I was told there was not and they offered me a package for $500. Feeling insecure about my vehicle not having needed protection, I made the decision to purchase the alarm system. Honda installed the new system. 3 yrs later, my alarm system is malfunctioning. Each time the vehicle is locked, the alarm goes off, all day. It is very stressful. I bring the vehicle in to this dealership for them to fix the alarm system. I am told, there is an aftermarket alarm system on the vehicle and they will not service the vehicle. I explain that they are the ones who installed it, but they refuse. I am given a number to call for the product. I call this number, which a voice mail immediately picks up the call. I have left messages with no return phone calls. Being desperate to fix the alarm, I look up in the manual how to disarm it. There is an option, using the Valet mode. However, under the dash, my Valet mode button has been removed. I do some further research, it turns out, there was a factory alarm on the vehicle, and this, and the valet button have been removed for the aftermarket alarm system that is now malfunctioning, that I paid Honda $500 to install, that they won't service. I have been misinformed by this dealership. I specifically inquired about a factory alarm system that they denied the vehicle having, which it did. They installed an alarm system to replace it, which they won't service, and they removed the Valet mode option, and I now cannot disarm a malfunctioning alarm system. More

Fabulous service I went in for regular maintenance on my Pilot, I had told them that I would be taking a road trip and wanted to make sure my car would be safe. They I went in for regular maintenance on my Pilot, I had told them that I would be taking a road trip and wanted to make sure my car would be safe. They found a problem that was covered under the warranty and fixed it without any issues. In the past I have had other dealerships try to get out of doing warranty work or tey to charge me for the repairs. I am happy to say that they stepped up and handled everything with professionalism. I would recommend them to my friends and family because they care about my car as much as I do. More

great experience again These people above & beyond to make our buying easy & pleasurable. Gregg Gabbin (sales), Shane Wolfe (manager) & Paul in finance, when purchasing ou These people above & beyond to make our buying easy & pleasurable. Gregg Gabbin (sales), Shane Wolfe (manager) & Paul in finance, when purchasing our 2016 CRV. These people were easy to work with, listen to what we had to say & went 110% to make the whole start to finish a smooth transaction. Yes, Auto nation Honda prices would be extremely hard to beat. We bought our new Honda van here as well in 2015 & had the same wonderful experience with pricing & start to finish follow through. More

Horrible Service dept and horrible prices Service Department is lacking. Long story short, I left San Tan/Autonation Honda of Chandler to get service done at Honda of Superstition Springs beca Service Department is lacking. Long story short, I left San Tan/Autonation Honda of Chandler to get service done at Honda of Superstition Springs because they have better pricing, they explain services, offer discounts when asked. Full story below. If you want to have poor service, over pricing(I know it's a dealership) and minimal explanations on why things are needed or why they can't be done for less or why it not part of a combined service then this is the place! Honestly, I was advised of server all services, one of which was my rear brakes and the last out of four services was the brake fluid to be drained and replaced. I asked why won't they do the fluids when the replace the brakes and I was told by Brendon Collins, "it's a separate service". I told him it didn't make sense and if it couldn't be done together I will go somewhere else. The response was "ok" and I offered another opportunity stating the price to get everything done seemed high and if there was nothing that could be done then that would go on my survey. His next response was comical, "he said ok, if you are doing the service if you could mention my name and how I did" and this is the only reason I mentioned his name. I called Honda of Superstition and asked for pricing on rear brakes and the brake fluids, pricing was better and when asked why isn't the fluid being replaced when the do the brakes I was immediately told, "well it's a sealed system so changing the fluids is not required when the brakes are done and it is a service performed depending on mileage. I also said the pricing was high and what could be done, he said based on pricing for service they can take 12% off. I saved about $70-80 on the service and was treated like a customer and not a number. I also had the pleasure of speaking a service manager who I informed of my disappointment and of the better explanations. He let me know he would just add to their system that I am a Honda of Superstition Springs customer. WOW! He didn't ask me to add his name, so I won't, but he should have just said, "Hey, if we can't stick it to you sideways and rip you off without needing to explain ourselves then we don't need you! We have enough dumb customers willing to over pay!" Long story longer, you service advisor at San Tan/AutoNation Honda of Chandler thinks you are a sucker and is happy to over charge you! More