AutoNation Honda Chandler - Service Center

Worst experience ever with Service Advisor Brandon I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service ad I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service advisor wasn't very pleasant to deal with over the phone. I had my vehicle towed to their dealership due to something draining my battery on June 17th. I was told my AC Clutch Relay needed to be replaced in which I ended up paying about $450 to have them fix. Originally they quoted me $675 but since my "warranty expired" just days before this happened he offered to help me out with a discount... 3 months later the same problems occurs and so I have it towed there again!! (towed there Sept 9th at around noon.) I get a call from Brandon asking "what's wrong with the vehicle?" I tell him the issue and that I had brought it in before for the same problem. He immediately tells me that it's the alternator and that he has no clue why they worked on my AC Clutch Relay in the first place. He calls me back at the end of his work day only to tell me that they couldn't run a diagnostic because my battery was failing and that I'd need a new one... Oh and also they wouldn't be able to start doing the diagnostic until the next day... However, he did offer a complimentary vehicle for my wife to drive while the van was being fixed but it's kinda hard when she's the only one at home with 4 kids and I'm out of town for work. We've got no family to help drive her there either. Well, we agreed to buy a new battery to run the diagnostic and of course they say alternator is bad... Total cost for new battery and alternator came out to $990 plus the $450 I spent on the "AC Clutch Relay that needed to be replaced" 3 months ago. Brandon offered to have the vehicle delivered since "they don't come out as far as where I live" but at the end of the day... He lied. Not only did he lie about that but he also lied about not having any shuttle service in the area that I lived in because I've had a shuttle driver drop me off home several times when I was getting my oil changed there. Most likely they lied to me about the "AC Relay clutch" as well... I think this shop needs to be investigated or atleast this Brandon guy. I truly feel like I got bamboozled. I'm going to do my best to report this business for all their fraudulent activities and I hope karma hits them where it don't shine! What ever you do don't deal with a guy named Brandon with an east coast accent! He will rip you off like no other!! More

Very poor service and diagnosis My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight My Honda SUV was suddenly brake jammed itself in Freeway and took it to this dealership. The service adviser Tobi suggested to leave the car overnight and I did. He called me around 3:00PM the next day and told me he needs to put in new battery to diagnose the problem and I had couple months old battery that I bought from Costco and had warranty. In every other way, I had no problem from battery. In all that time, he said he cleaned a connector and told me 90% sure the problem is fixed. I told him it's a severe safety hazard and will you be able to 100% diagnose if you replace the battery and he said don't know. I told him either use your battery rule out the problem and if you say battery was the issue, I will buy it. He said no. I told him, since I have Costco warranty on battery and Costco was nearby, what if I go to Costco replace battery and bring back vehicle for your to rule your suspicion out. He said he was 99% confident after he cleaned the connector and with new battery, I will not face that problem again. Couple months back now, I have my Pilot jammed suddenly exactly the same way. This time I called Honda and they created a case number and asked me to go back to Autonation. I called before going there and gave all history. They gave me an appointment and asked me to meet Toni. I went there and dropped off my car and while waiting for my wife to pick me up, previous service person "Tobi" came and told me we can not diagnose your car. I asked him for his supervisor and Robert Adams (Service Supervisor) came to talk to me. He asked me to go to different dealer for second opinion. I asked him then why after explaining all the details during appointment call you didn't tell me that. He said "I am sorry". I told him Honda created a case number and asked me to go to this dealership and he said I can use the same number to the second opinion dealership. I thought all Honda dealership would be the same. I have always serviced my vehicles in dealerships. This dealership was the most horrible experience. I rarely leave feedback but in this case I felt I have to. My suggestion to other customers is to use your other option and not take a chance. Their service is not accurate, it's not transparent, and they may inflate the wrong problem to charge to more. They will try to find an opportunity to rip you off putting curtain on the actual problem. More

Short, easy and fast Never sold a vehicle to a dealership and Ashley was a tremendous help and may the whole process painless. In and out like a robbery. Great communicati Never sold a vehicle to a dealership and Ashley was a tremendous help and may the whole process painless. In and out like a robbery. Great communication. Highly recommended as an option if you plan on selling a vehicle. Got what i was expecting. More

Ashley Rodriguez My lease was finished on my Honda an Ashley invited me into the dealership to assess my options at lease end! The dealership purchased my car an save My lease was finished on my Honda an Ashley invited me into the dealership to assess my options at lease end! The dealership purchased my car an saved me a lot of money - an Ashley made it all happen!! awesome professional was quick with the paperwork to get me on my way! very positive encounter! Ashley is very professional, gives you your options an gets the job done! Highly recommend her! 5 star encounter!! More

Zero Service Went to the service department to have them look at my windshield. I have at least 10 chips/cracks already with less than 10k miles on the car. The ot Went to the service department to have them look at my windshield. I have at least 10 chips/cracks already with less than 10k miles on the car. The other day, I was coming out of a restaurant from lunch and the windshield was cracked. No rock chips or even a hint of blemish where it cracked. It was coming from the far right edge under the rubber seal. It was a Saturday so I did not expect much. The service tech and the service manager (Steve) looked at the windshield and said they would need to check with Honda. They would call on Monday. I did not receive a call back by end of Day Tuesday. Went back in on Wednesday afternoon, and they young lady said they were still checking on it. Apparently the entire HONDA organization was in a meeting for 2 days (NOT). She said she would call me back by NOON on Thursday. Still have not heard from them. Amazing. I will never buy a car from this organization again. HONDA you are going to lose a very loyal and long time customer because your dealer does not know how to take care of the customer. I mean this is customer 101. Return the calls, even if bad news. I have 4 Honda's. Now I will likely have none in the future. More

Incredibly Professional I had posted my Honda CRV on OfferUp with no intentions on selling it back to the dealership. When I was contacted by Ashley, I was initially apprehen I had posted my Honda CRV on OfferUp with no intentions on selling it back to the dealership. When I was contacted by Ashley, I was initially apprehensive about the prospects of pursuing an appraisial as I had all the intention of getting the most out of my sale. I had agreed on scheduling an inspection of the car so long as they would consider my asking price. They agreed and an inspection was performed, this took maybe 15 minutes or so. In the end, autonation Honda had stood by their word with their offer, performed all the paperwork, paid the lien on the car and cut me a check for the remaining balance. Couldn't have gone any smoother. Ashley's ease of answering my questions in a clear and concise manner gave me the comfort in knowing that I was in trusting hands. Thanks you!! More

Don’t bring your kids I bring a few vehicles in for service, and they’re passable. A little expensive but worth it. My service people have always been great, even thoug I bring a few vehicles in for service, and they’re passable. A little expensive but worth it. My service people have always been great, even though it usually takes a little longer than usual. I use the shuttle because even an oil change takes all day. So I drop my van off before work and just pick it up at the end of the day. Today I was there on a Saturday the girl who is where the cashier used to be was loud and angry. She ended up cursing loud enough for my son to hear, which was not ideal. She was cursing a few feet away from the kids playroom. We should have been in it so the door closed. We bought the van here and it was a good experience. But service has been slow and if this happens again I won’t be back More