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AutoNation Honda 385 - Service Center

Memphis, TN

4.6
688 Reviews

688 Reviews of AutoNation Honda 385 - Service Center

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August 25, 2023

Doug always takes care of all of our service needs and is very curious and professional. More

by ednawrd519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Arnold
Aug 25, 2023 -

ednawrd519 responded

Top notch job Doug!

August 23, 2023

On August 8th, I left my vehicle at Honda 385 for repairs: Wheel alignment and a diagnostic test because of exhaust fumes spell in the vehicle and the check engine light was on. I was told they would More

by lethagranberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, and Lane
Aug 23, 2023 -

lethagranberry responded

On August 8th, I left my vehicle at Honda 385 for repairs: Wheel alignment and a diagnostic test because of exhaust fumes spell in the vehicle and the check engine light was on. I was told they would call me in a couple of days to discuss the findings. I received a call on 8/14 from Lane (manager) detailing the results of the diagnostic test. I was told that the fuel pump had "gone out". I asked the manager about the fuel gauge hand because it does not indicate how much gas is in the tank. The manager told me that replacing the fuel pump would make the gauge hand function again. I authorized the repairs. On 8/16, I was told my vehicle was ready. On 8/18, I arrived to pick up my vehicle and noticed there was a vertical crack in my front window shield. I inquired about it and the service rep, Chris, did not respond with an answer. I asked Chris did the technician take my car out for a test drive after replacing the fuel pump. Chris inquired and he said the technician said my car was not taken off the lot for a test drive. He said it was test driven on the lot. Also, I told Chris that the gas gauge hand was not working and that I was told it would start working after the fuel pump was replaced. Chris had no answers. Therefore, I asked for the manager. I spoke with Lane and gave him the same concerns that I had spoken with Chris. Lane acknowledged the conversation about the fuel pump and that he was the one who told me the gas gauge hand would work, once the fuel pump was replaced. I also asked him about the crack in the window. Lane said he was not sure what happened. I told Lane the crack was not in the window when I brought my car in for repairs and that it was not just for the technicians and service reps not mention the crack. Lane stated that was not the right thing to do, but he did not acknowledge paying for window repairs. Lane did say he would have my vehicle checked again to find out why the gauge hand was not working, since the new fuel pump was applied. I left my vehicle at Honda again. I received a call later from Chris saying that Lane was mistaken that the the fuel pump installment would make the fuel gauge hand function properly. Chris told told me that to fix the gauge hand, that would be a separate cost because it was a different part of the system. Chris gave me a cost of being over one thousand dollars for the part and there would be labor cost. I did not authorize that repair. On August 21st, I had a second driver with me to picked up my vehicle. I asked Chris again about my cracked window and he said Lane did not discuss anything with him about repairing it. I asked for the regional director and Chris told me to get that information from Lane. Lane had a customer in his office. I left Honda 385. As I was driving home, I received a call from my cousin, he was the second driver. My cousin stated to me that the check engine had come back on. I immediately called Chris from the vehicle I was driving at 3:43p.m. Chris did not answer, so I left a message. Chris returned my call on the next day, August 22nd. I told Chris the check engine light was on again and that they told me the reason the check engine light was on because of the fuel pump problem. I asked Chris that since the fuel pump was all the diagnostic test determined was the issue and I had it repaired, why is the engine light coming on again? Chris told me to bring the car back to Honda.

August 19, 2023

The dealer did a great job and did not try to sell me anything that day More

by Dwadamshw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honda employee
Aug 25, 2023 -

AutoNation Honda 385 responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 15, 2023

It was Good clean and fast experience would schedule there again for all my honda needs More

by landryken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmond
Aug 18, 2023 -

AutoNation Honda 385 responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 13, 2023

Lane was very enthusiastic and determined to assist me. Although Honda denied my request, he still gave words of encouragement. More

by Houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane
Aug 15, 2023 -

AutoNation Honda 385 responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 12, 2023

Great Service Advisor. Explained in detail the cost of the service that was required. Service was completed in a favorable amount of time. More

by Ruthie103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SONIA WADE
Aug 16, 2023 -

AutoNation Honda 385 responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 11, 2023

Very nice and helpful. First time in for service but now my one and only place to go More

by kathyvando6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Met Philip the manager.Very nice and friendly. Forgot the service name but was very courteous
Aug 14, 2023 -

AutoNation Honda 385 responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 14, 2023 -

kathyvando6 responded

For sure

August 09, 2023

Explained well the required service and cost, went over each item in detail. Service was Efficient and timely; kept me informed. More

by Prdecoyprdecoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane Bryson
Aug 11, 2023 -

AutoNation Honda 385 responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2023

Great customer service and very friendly staff. Thank you a lot for your fast service. More

by May Burroughs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nash
Aug 11, 2023 -

AutoNation Honda 385 responded

Hi May, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 03, 2023

I have been trading with Auto Nation when it was Courtesy Honda. The personnel have always been friendly and professional. I will continue to take my Honda vehicle to auto Nation Honda More

by ajhasenmueller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember his name
Aug 07, 2023 -

AutoNation Honda 385 responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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