AutoNation Honda 385 - Service Center

Always treats me well and takes excellent care of my car! I know that I’m always going to be treated fairly. I’m glad they are so convenient. I know that I’m always going to be treated fairly. I’m glad they are so convenient. More

Had an appointment took 3 hours for an oil change, tire rotation. Everyone was super helpful. Nice clean waiting area. rotation. Everyone was super helpful. Nice clean waiting area. More

This dealership literally made me waste my entire day last Friday. Seems like nobody was concerned about my issue not even the service manager that was there the next following day. last Friday. Seems like nobody was concerned about my issue not even the service manager that was there the next following day. More

From the moment I stepped in to buy my car I was welcomed with respect, kindness and professionalism! The same is with the service department. I won’t go anywhere else🩷 with respect, kindness and professionalism! The same is with the service department. I won’t go anywhere else🩷 More

Mr Doug is always amazing with me and my family. His customer service is always top notch! I drive all the way in from west memphis Arkansas because of Mr Doug. We are also a St Jude family and he t His customer service is always top notch! I drive all the way in from west memphis Arkansas because of Mr Doug. We are also a St Jude family and he takes the time to ask how my family is doing. That’s what makes him so special. He also takes the time to explain to me what is wrong with my car and advises me when needed. His caring nature shows through his work and professionalism. He’s Truly one of a kind! More

Honda has known the wire harness that connects the tailgate mounted backup camera to the 2017-19 HONDA RIDGELINE chassis is prone to breaking from repeated opening and closing of the tailgate for seve tailgate mounted backup camera to the 2017-19 HONDA RIDGELINE chassis is prone to breaking from repeated opening and closing of the tailgate for several years now. At first Honda required that you bring the truck to the dealership AFTER the camera failed, before the dealer could order a new wire harness and schedule the second visit for the repair. Thankfully Honda is treating the design flaw as a proper recall and repairing all 2017-2019 Ridgelines without having to wait for complete camera failure and make two trips to the dealer. My backup camera has been failing intermittently and the wire harness is visibly cracked so as soon as I found out about the new repair policy I called AutoNation385 and scheduled an 8am appointment. The service advisor offered to rent me a car since I live an hour away. I declined the rental and waited on the repair. The service advisor said they would do their best to get the truck repaired ASAP. I was very pleased that they were able to complete the repair in 3.5hrs, saving me the cost of a rental car and having to make the 60-mile journey to the dealership multiple times. More

Doug was my service advisor and was very helpful. He answered all my questions regarding the recalls on my vehicle, and he guided me through the process. He managed my scheduled service appointmen He answered all my questions regarding the recalls on my vehicle, and he guided me through the process. He managed my scheduled service appointment and was very pleasant and professional. More

I had an appointment and waited 3 1/2 hours to complete 2 simple issues. The female who was my helper was terrific! simple issues. The female who was my helper was terrific! More

The visit was professionally handled. Christopher was courteous and was in contact with me frequently by text. I was highly satisfied with the service. Christopher was courteous and was in contact with me frequently by text. I was highly satisfied with the service. More

He was very helpful and courteous. The wait time was shorter than I expected which was convenient. The wait time was shorter than I expected which was convenient. More