AutoNation Honda 385 - Service Center

Great service done in a timely manner. Each employee was kind and knowledgeable. Will be back Each employee was kind and knowledgeable. Will be back More

Helpful and professional. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. I would recommend to other people with a Honda car.The service was fast and helpful with other problems. I have on my car. More

My customer service advisor was the best. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. She always has a smile and will always let you know what's going on with my car. She made me feel very comfortable when I'm there on a service call. More

Mr. Victor, welcome me and received my car, and Mrs. Mackenna Sing my Service Advisor. Excellent Services and Customer service. Mackenna Sing my Service Advisor. Excellent Services and Customer service. More

Everyone was pleasant and helpful. I was not ignored while I waited. I was acknowledged and told they would be with me shortly. I was not ignored while I waited. I was acknowledged and told they would be with me shortly. More

I made an appointment for an oil change and tire rotation on my 2017 Pilot. This is the 4th Honda I have purchased at this dealership in the last 16 years. I arrived a few minutes early, checked in at th on my 2017 Pilot. This is the 4th Honda I have purchased at this dealership in the last 16 years. I arrived a few minutes early, checked in at the service desk, and sat down in the lounge area to read a book. 2 hours and 20 minutes later, I became alarmed at the delay. No one from Service had spoken to me the entire time. I was told that my car was #3 in line, so it wouldn’t be long. I asked how long is “long” and was told my car was third to go into a service bay, so it should be completed in about another hour.. I told the service person that I wanted to speak to the service manager ASAP. The manager arrived and began to speak to me in front of several of his staff. I told him that what I had to say should be said in his office with the door closed. When alone in his office, I clearly voiced my complaint that 3 1/2 hours for an oil change is unacceptable and that no one at the dealership had ever informed me of the delay. The manager's response was that he was only 5 months in his position, was cleaning up a mess, and was short of mechanics. I replied that leaving a customer completely uninformed in the waiting area for 2 1/2 hours was a very poor way to run a business. The manager said that he has waited 2 hours in restaurants. I found that to be such a pitiful statement that I told him to bring my car to the front and give me the keys. I added that I would not be back for any service and certainly would not buy another vehicle from Autonation. If they have so little consideration for their customers, I will no longer be one. More

Mr. Higgins, my advisor is very knowledgeable and and awesome. Also, I observed that he is very compassionate, kind and friendly. He explains everything to the fullest and let me make the decision. awesome. Also, I observed that he is very compassionate, kind and friendly. He explains everything to the fullest and let me make the decision. A very intelligent person and I enjoy working with him. More

I so appreciate the care & concern about receive with each visit. Great service as usual. each visit. Great service as usual. More

Used express service for oil change and tire rotation. McKenna was our service rep and was very knowledgeable and accurate with her estimate and timing. She was a pleasure to work with. McKenna was our service rep and was very knowledgeable and accurate with her estimate and timing. She was a pleasure to work with. More

Coffee was good. I had to pray being a muslim. I asked one of the staff member, he offered the space to pray. I had to pray being a muslim. I asked one of the staff member, he offered the space to pray. More