
AutoNation Honda 385
Memphis, TN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Mr. Chris does an excellent job each time I come there to have my car service. He is so professional and friendly. He treats you with great respect. I feel so comfortable when I am talking to him and he trie have my car service. He is so professional and friendly. He treats you with great respect. I feel so comfortable when I am talking to him and he tries to help me in any way he can. More
Reco Savage did a wonderful job helping me choose a vehicle. He made me very comfortable and excited to shop with auto nation. This was also my first time buying a vehicle. No regrets at all vehicle. He made me very comfortable and excited to shop with auto nation. This was also my first time buying a vehicle. No regrets at all More
I always receive fast service am I am treated with utmost respect. My service writer, Kayce, was outstanding. My van was ready for pickup before I expected. respect. My service writer, Kayce, was outstanding. My van was ready for pickup before I expected. More
Mr. Higgins, my advisor is very knowledgeable and and awesome. Also, I observed that he is very compassionate, kind and friendly. He explains everything to the fullest and let me make the decision. awesome. Also, I observed that he is very compassionate, kind and friendly. He explains everything to the fullest and let me make the decision. A very intelligent person and I enjoy working with him. More
I made an appointment for an oil change and tire rotation on my 2017 Pilot. This is the 4th Honda I have purchased at this dealership in the last 16 years. I arrived a few minutes early, checked in at th on my 2017 Pilot. This is the 4th Honda I have purchased at this dealership in the last 16 years. I arrived a few minutes early, checked in at the service desk, and sat down in the lounge area to read a book. 2 hours and 20 minutes later, I became alarmed at the delay. No one from Service had spoken to me the entire time. I was told that my car was #3 in line, so it wouldn’t be long. I asked how long is “long” and was told my car was third to go into a service bay, so it should be completed in about another hour.. I told the service person that I wanted to speak to the service manager ASAP. The manager arrived and began to speak to me in front of several of his staff. I told him that what I had to say should be said in his office with the door closed. When alone in his office, I clearly voiced my complaint that 3 1/2 hours for an oil change is unacceptable and that no one at the dealership had ever informed me of the delay. The manager's response was that he was only 5 months in his position, was cleaning up a mess, and was short of mechanics. I replied that leaving a customer completely uninformed in the waiting area for 2 1/2 hours was a very poor way to run a business. The manager said that he has waited 2 hours in restaurants. I found that to be such a pitiful statement that I told him to bring my car to the front and give me the keys. I added that I would not be back for any service and certainly would not buy another vehicle from Autonation. If they have so little consideration for their customers, I will no longer be one. More