AutoNation Honda 104

The dealership maintenance area was very clean. The dealership provided an oil change as requested. The dealership provided an oil change as requested. More

Great service. Quick and efficient. In and out in less than an hour, which is rare. Quick and efficient. In and out in less than an hour, which is rare. More

They did not notify me that they were keeping my car overnight. The agreement was IF the part was already in stock, they would fix it. Otherwise I would bring it back later. Instead they kept my car whi overnight. The agreement was IF the part was already in stock, they would fix it. Otherwise I would bring it back later. Instead they kept my car while waiting for the part to be delivered. I had a doctor's appt in the morning = lots of anxiety as to whether I would have a vehicle to get there. Also, I have given up trying to get this service unit to help with my non-working valet key. It does not open the doors! Yet, the service techs keep reporting it works fine. Tell that to the hospital valets who also (along with me) can't make the key open the doors. All I can figure is that the techs are not making sure the doors are locked when they try the key in the doors. I am now researching other places to get a new key from. May have to go back to Boulder where we purchased the car. More

Buyer beware! This dealership loves to waste your time. I went in looking to buy a used Subaru because my car was stolen a few weeks ago. I called in before I went This dealership loves to waste your time. I went in looking to buy a used Subaru because my car was stolen a few weeks ago. I called in before I went to the dealership to make sure the car was available and ready. A gentleman named Leo said it was, so I arranged a ride to go to the dealership and when I got there he told me the car wasn't ready and I would have to come back tomorrow and he would text me when it was ready. I was annoyed but I completely understood, things happen. The next day rolls around and I waited until about 1pm and I hadn't heard anything from Leo or the dealership. So I called in again to see if I could set up a time to come in because again I need to arrange a ride. After a few minutes I got ahold of Leo and all he said was he would message me "when it was ready". I said okay, sounds good and hung up the phone. I proceeded to wait the whole day and I haven't heard back since. I don't know why they are playing games with me. Why would they list the car online and tell me it was ready and available.....when it was not!?? Why can't they be upfront and honest with me instead of wasting my time? I'm not in a great situation right now due to my car being stolen. I have a 9 month old son and I need a car to drive him around to appointments and on top of that I have a full time job. So free time is very rare for me, and the fact that Leo and the dealership thinks it's okay to waste my time is infuriating. The lack of professionalism from such a big dealership is baffling to me. I would expect this from a small dealership but not a big one like Honda. I'm at a loss for words but all I can say is avoid this dealership like the plague, apparently they don't value customers and they don't value your time. It also makes me question the quality of cars they are selling as well. Buyer Beware! More

I wouldn't take my Honda anywhere else! With friendly, knowledgeable and professional staff who go the extra mile, this place makes Honda, Honda. With friendly, knowledgeable and professional staff who go the extra mile, this place makes Honda, Honda. More

In January 2022 I tried to order a Honda Civic Hatchback 6MT. I contacted over ten dealers from Pueblo to Cheyenne and from Greeley to Grand Junction. Some never returned my call. Some said that the woul 6MT. I contacted over ten dealers from Pueblo to Cheyenne and from Greeley to Grand Junction. Some never returned my call. Some said that the wouldn't take orders. In May 2022, John McGuinnis of AutoNation Honda 104 contacted me to ask if I were still interested in the Honda Civic Hatchback 6MT. When I said yes, he said AutonNation 104 would try to order one in their monthly allocation. It was no dice for several months, and then in August 2022, I was able to order the car wanted. I picked up the car in December 2022. John McGuinnis, kept me informed throughout the many months' process. He answered my questions. Most importantly, he was responsive. I mean customer service like in "the good old days." If all my customer service expriences were like the one I've had with John McGuinnis and AutoNation Honda 104, I would be a "happy camper." More

Great service. Jordan was friendly, helpful, and listened carefully to things I needed done to my car. When I picked it up he went over the service that had been do Jordan was friendly, helpful, and listened carefully to things I needed done to my car. When I picked it up he went over the service that had been done. Great job! More

Awesome customer service. Very good experience with Tanner, Chris and Jordan. Thank you guys for the wonderful assist Very good experience with Tanner, Chris and Jordan. Thank you guys for the wonderful assist More

I had to have a repair of a part that broke while I was driving. It took three weeks to get an appointment and when I pulled into the service bay they asked if I had ordered the part. At no time during th driving. It took three weeks to get an appointment and when I pulled into the service bay they asked if I had ordered the part. At no time during the three or four times Honda contacted me about my appointment did they explain that they expected me to figure out which part(s) I needed and to pre-order them. Luckily they had one available. More

Took my vehicle in for oil change and it was not completed. Oil is dirty and vehicle diagnostics states oil life is at 25% completed. Oil is dirty and vehicle diagnostics states oil life is at 25% More