AutoNation Honda 104

Daniel really listened to what was important to me in my next car. He didn't rush me and ultimately found me the perfect vehicle for my lifestyle. next car. He didn't rush me and ultimately found me the perfect vehicle for my lifestyle. More

Made an account just to write this review. Went to buy Made an account just to write this review. Went to buy a new CRV here. Took forever to haggle since they wouldn't lower the price but much at all. Made an account just to write this review. Went to buy a new CRV here. Took forever to haggle since they wouldn't lower the price but much at all. After I bought the car, they lost my keys so then I had to spend an extra hour waiting on them to forge a new key. Since I've just moved here to Colorado, I had a temporary address. The finance manager explicitly told me that in order to change the address, all I had to do was call them and they'd do it. Now they are e-mailing me and calling me up, saying I have to drive 50+ miles to Westminister (I live in Fort Collins) to recontract, otherwise they'll be forced to make me pick up my title near my old place of living (in California). I told them that it would be fraud to submit the documents to the CA DMV system when they know full well I live in CO; after that, they just started antagonizing me. Extremely unprofessional, and still unwilling to accommodate me by scanning documents or drive up here. They are extremely high pressure as well, but I don't hold that against them since that's their job. More

After 5 hours of being on the lot to purchase our car, we went home. It was night time when we got back to out city. The next day we found out that the car had white paint on it but only on the right side. W went home. It was night time when we got back to out city. The next day we found out that the car had white paint on it but only on the right side. We took it back and they, Gen. manager and sales manager, told us that over a 100 cars had got paint over spray on them from stripping and painting the building. We took it back twice to have the paint removed and the second time, the service writer said that if they tried to remove any more of the over spray paint, they would damage the original paint and that they would have to re-paint the car. Now this is a brand new car! I called and left a message for the Gen. manager to call me and he has not returned my call and it has been two months now. The truth is, NOT one person from Go Honda has called us about the car, not even the sales man after we bought it. After the second time of them trying to get the paint off the car and the wheels, and I was told they couldn't, I went up and spoke to the sales man that sold us the car, Max, and he said "at least the engine runs good". After contacting American Honda and they tried to get the general manager to call my husband, my husband has yet to receive a call from him. But the general manager did finally return American Honda's call and responded after my husband told American Honda that the only recourse we had was to take them to court? One of the managers told Todd, at American Honda, that he would only talk to me because my name was only on the title, not my husband's name? I let my husband handle this because the first time we took the car back, which is a three hour drive for us, they tried to tell us that it was paint from the building. So why did the paint and body man say it was so hard to take off? He also said they didn't buff the car. Then, when my husband asked him how the black trim got all dull, he said that was the result of buffing. The managers tried to smooth it all over with me but I sure am glad my husband was there, seems to me they were trying to take advantage of a women not knowing anything about cars. Lucky my husband retired from the police force. He had his recorder on when they told us about the other cars and said they would make it like new. We still have paint and no calls from the dealer or anyone from there. We have contacted the Attorney Generals office and asked them for a class action suit. How many of these cars were sold with paint on them that they can't remove? By the way, the paper I signed to go to aberration instead of court, is null and void. My husband can take them to court and we have our lawyers fixed to do just that. We just want a our car without paint on it, that is it, nothing more. This matter has made me very sick but I am willing to go all the way with it so that other people will not have this problem in the future. More

This dealership is more interested in the setup than the customer. They want to have you wait by having you wait why they go in their office, walk around the corner, lead you around the longer way, etc.. al customer. They want to have you wait by having you wait why they go in their office, walk around the corner, lead you around the longer way, etc.. all to rack up "relationship" time to determine if they have you following and gaining your trust. Its nearly so obvious you would rather beat them like some dog would do to a stuffed toy. Take note, this dealer wants to focus on finding the DUMB. DONT BE DUMB and waste your time here at GO104Honda. More

Took our 2004 Honda Pilot to the service center because we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, we could not put any fuel into the car without it overflowing. We suspected there was something wrong with the fuel line leading down into the tank, let them know of the problem and left the car there. Four hours later we get a call saying they will have to keep the car for 3-4 weeks because they have to replace the fuel gage system AND mileage system leading to thousands of dollars of repairs. I questioned them on why those repairs were necessary when it would not fix the problem of fueling the car. The lady I was speaking to stated that they had not looked at the fuel tank because they didn't think that was the issue. I pressured her to have them look at the fuel line and tank and call me back. An hour later we get a call saying that was indeed the problem and they just needed to replace the overlow valve, still costing us over 500 dollars for the repair. I can not believe the incompetence of their service technicians when they could not even diagnose such a simple and obvious problem. If I had not questioned them and pointed them in the correct direction to make the repairs we would have been out a TON of money and not even had the issue we brought the car in fixed to begin with. SO disappointed in the service we received we will NEVER buy a car from here OR take a car here to be serviced again. More

Key to ignition of our 2005 Honda Civic would not turn. Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand to Dustin called me while I was at work, recommending that the car would need a completely new ignition lock and cylinder switch assembly for a grand total of $802.00 (parts & labor). Well, common sense told us to try our spare key and that perhaps the original key was just worn down, which it was. Since my wife was alone when her car locked up, she decided to get it towed to the dealership and I only feared the worst would happen - them taking advantage of her in hopes of a huge commission. Well, that didn't happen! The next day, after leaving two voicemails with the service department and sales, which I never received a phone call back from anyone acknowledging they had received my calls, my wife and I returned to retrieve our original set of keys. Not a single word came from the gentleman's mouth who gave me back my keys. Terrible, just terrible! More

Really great customer service, good communication, understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans th understanding sales person and finance person. Great experience shopping here with great deal of pricing. Exciting warranties and protection plans though little more money. Thank you for help. More

I liked the staff at GO Honda 104th dealership. They are awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 awesome and very friendly. They gave me better deal comparison to other dealers and transition process was very smooth. I picked my new car within 3 hrs with all paperwork Expecting same kind of great service going forward. Kudos to whole Go Honda staff !!! More

Purchased new car last week. Dan Blatnick was a great internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pr internet sales guy. However, when I got to the finance dept. my whole experience changed. Janice the finance manager was all about really high pressure sales. Had to tell her I was not interested in Honda Care insurance 10 times. She persisted making feel as if I was stupid and uneducated for not buying her product. She would not let it go. She told me my new car would fall apart and could cost up to $5k to fix. When I complained to the manager he had Janice call me. I thought maybe she was calling to say sorry. Instead she told me I misunderstood the situation and even told me I wrong and corrected me about my concerns. I have purchased many cars over the years and never have I been pressured and treated in such away. I will never return to Go Honda because of how I was treated by the finance department and Janice. More

I was looking for good trade value for my older Odyssey, and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn' and a good lease deal on a new one. GO Honda was the best dealer for both. I checked out thre other dealers and kept coming back to GO, and I wasn't dissapointed. Anthony was great from beginning to end, very friendly, courteous, attentive, despite the fact that he was clearly very busy with several customers. Somehow he managed to take care of all of us in a timely manner. I was amazed at how much he knew, and shared, about the inner workings of the vehicle. The fincancing/paperwork piece with was fast and smooth, and they even found a mistake in the original taxes that ended up saving me money. Brad Parker in finance was great, even fun, to deal with. I purchased some extras, thus went back on a different day to the service department, and again, great service. Several folks offered to help point me in the right direction, and once I got there, the work was done well and done quickly. All in all, a great experience. I was treated extremely well. I'll go back to GO next time... More