AutoNation Ford Wolfchase - Service Center

Slow to replace recalled parts. We all understand the problem but you could send update after 4 months.This is my second recall . Thank you for keeping up..Oil change was fine. problem but you could send update after 4 months.This is my second recall . Thank you for keeping up..Oil change was fine. More

I bought my car from here that part went great! However I went to have my oil changed and the back passenger side window switch fixed after they told me they could fix it two weeks prior. I get their and the went to have my oil changed and the back passenger side window switch fixed after they told me they could fix it two weeks prior. I get their and they tell me they can’t do it cuz it’s a Nissan that’s fine but don’t tell me you can do something when you can’t. All I wanted was my oil changed and they ended up doing that and a tire rotation to which I didn’t want because they were brand new tires to begin with!! Also got attitude from multiple people!! I WONT BE BACK!! NOR WILL I BY ANOTHER VEHICLE FROM THEM!!! Very unsatisfied with the service department!!! More

Outstanding customer service and timely manner on service of my Ford Edge The waiting area was very clean and the Ladies restroom was very clean. of my Ford Edge The waiting area was very clean and the Ladies restroom was very clean. More

Ed Stacks JR. was my service advisor - he makes Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back Autonation look good. He got my truck repaired correctly and made sure I was happy - Excellent Rep - I will be back More

I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to t letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔. More

Poor service all around I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to sched I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!! We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer. More

Service I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or re I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or returned my phone message. They charged me for 10 “free” oil changes but I will go elsewhere. More

Poor service I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an appointment instead of waiting. Appointment made I left when I returned for my appointment I was again told it would be a 3 hr. Wait unacceptable they were very quick to remind me of my appointment but failed to remind themselves. They said I could reschedule. Why!!!!!! More

Service/ oil change I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I ha I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership. More