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AutoNation Ford Wolfchase - Service Center
Memphis, TN
674 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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674 Reviews of AutoNation Ford Wolfchase - Service Center
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January 02, 2022
I responded to a recall notice regarding door lock actuators on my 2016 F150, because my driver's side door would freeze up when the temperature went below freezing. I arrived at my appointed date and actuators on my 2016 F150, because my driver's side door would freeze up when the temperature went below freezing. I arrived at my appointed date and time and met with Gary, my service department representative. Gary informed me that the work could not be completed that day, and I would need to leave the truck with them overnight. He assured me the work would be completed the following day. He called me before noon the following day and informed me the truck was ready for pick up. Since that time, the outside temperature has dipped below freezing. The good news is the driver's side door no longer freezes up, allowing me normal access to the truck. I am very pleased with the overall experience in dealing with AutoNation Ford Lincoln Wolfchase! More
by CarlP
Employees Worked With
Gary Douthit
December 30, 2021
Everyone is always nice and professional. Theyanswer any Everyone is always nice and professional. They answer any questions I have and my vehicle is done on time and they actually call and let me know when Everyone is always nice and professional. They answer any questions I have and my vehicle is done on time and they actually call and let me know when it is ready for pick up, which is a first for me. More
by Rebecca
Employees Worked With
Sydney Thorp
December 28, 2021
I had a recall issue, which I tried to get repaired for almost a year. The first time, I left the truck with them for almost 2 weeks (with an appointment) and they misdiagnosed the problem. The second time almost a year. The first time, I left the truck with them for almost 2 weeks (with an appointment) and they misdiagnosed the problem. The second time, I made an appointment 5 months in advance. This time the issues were properly diagnosed, but it took almost 3 weeks to get my vehicle back. I think if you make someone wait 5 months for an appointment, you should not make them wait 3 weeks to finish the repair. If you do, you should provide a loaner car, especially since this is a Ford recall issue. More
by Tommy
Employees Worked With
Barbara and Ed
December 21, 2021
Always experience great service from Gary at Wolfchase Autonation Ford. He makes sure all maintenance requirements are taken care of in a very professional way. Keeps me updated in a timely fashion on wor Autonation Ford. He makes sure all maintenance requirements are taken care of in a very professional way. Keeps me updated in a timely fashion on work being done. I trust all my vehicles to Gary and Wolfchase Autonation. More
by mike.andereck
Employees Worked With
GaryDouthitt
December 19, 2021
The staff was welcoming and eager to assist in my service needs. I am always pleased when I leave the dealership after any services I receive there. needs. I am always pleased when I leave the dealership after any services I receive there. More
by robert.voyles
Employees Worked With
Sydney Thorp
