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AutoNation Ford Wolfchase - Service Center

Memphis, TN

4.6
674 Reviews

674 Reviews of AutoNation Ford Wolfchase - Service Center

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March 22, 2022

Great Service department. Gary is honest and transparent. My issue with Ford as a company not covering repairs under the extended warranty i purchased, has nothing to do with More

by Ellefarmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Mar 26, 2022 -

AutoNation Ford Wolfchase responded

Hello, thank you for your kind review; we are happy to pass along your comments to Gary here at AutoNation Ford Wolfchase! We can't wait to see you again, have a great day.

March 20, 2022

Should not be so hard to get service, staff appears to have a take it or leave attitude. The location is convenient but I’ll probably drive extra miles for service next time. More

by Dahoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xxx
Mar 24, 2022 -

AutoNation Ford Wolfchase responded

Hi Dahoss, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (901) 209-1257. We'd appreciate the chance to make your experience more positive.

March 19, 2022

They originally said they were several weeks behind but they serviced my truck the next day. Awesome! More

by john.bapst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Stacks
Mar 23, 2022 -

AutoNation Ford Wolfchase responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 19, 2022

Miss the free donuts and the courtesy rides to work or home. Courtesy vehicles was a big plus. More

by rhperson5239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee
Mar 23, 2022 -

AutoNation Ford Wolfchase responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 17, 2022

Service writer was very helpful and honest, came in for an oil change and tire rotation. The only issue was with the tire rotation, when the tech rotated the tires they didn't adjust the pressures leading More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Mar 21, 2022 -

AutoNation Ford Wolfchase responded

Hi Mike, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Ford Wolfchase. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1257 to discuss what we can do to help.

March 17, 2022

Great sales & service staff. Exceeded all expectations. Just a pleasure to deal with on all occasions. More

by BobA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ravi
Mar 22, 2022 -

AutoNation Ford Wolfchase responded

Hi Boba, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

March 17, 2022

The service was great, (thanks Barbara and the technician), the work done in a timely manner, and my car was washed and waiting after servicing. The waiting room is roomy, clean and a pleasant More

by jsjhnstn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Myers
Mar 22, 2022 -

AutoNation Ford Wolfchase responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Wolfchase. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 17, 2022

Over 1 month to get diagnosis and over 2 months to get back after repair was complete. More

by 40022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbra
Mar 21, 2022 -

AutoNation Ford Wolfchase responded

Hi, we're disappointed to hear of the negative experience you had at our location. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1257 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 16, 2022

takes too long to get your vehicle looked much less getting it fixed. Ed the service tech was very rude by telling me that they were two weeks out and I had to wait my turn and I could get my keys and More

by anderson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ed
Mar 19, 2022 -

AutoNation Ford Wolfchase responded

Hi Anderson, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1257 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

March 15, 2022

This dealership is great. All of the employees were very nice and helpful. Gary was my service advisor and he was excellent. This location is also very clean. I would highly r More

by GoldRush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Douthitt
Mar 15, 2022 -

GoldRush responded

This AutoNation is wonderful. All of the employees are very nice and they do great work. The dealership is also very clean and nice. I highly recommend AutoNation Wolfchase. Gary was my service advisor and he did a excellent job.

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